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With COVID-19 hospitalizations increasing, St. Charles Health System urges community to celebrate Fourth of July at home, limit interactions to a small group of people

BEND, Ore. – At St. Charles, COVID-19 hospitalizations have nearly doubled in the past 24 hours, and our data modeling shows that we are heading for a bigger surge than the one we experienced in April.

The bottom line is if behavior doesn’t change in our community, we will overwhelm our health system’s capacity in the coming weeks.

We know people are looking forward to celebrating the holiday weekend with family and friends. However, we are not in a position to celebrate in the ways we’re used to. After Memorial Day weekend gatherings, COVID-19 cases accelerated. This virus does not take holidays off, and our actions now will determine where we stand later in July.

To keep you, your loved ones and your community safe, we urge you to:

  1. Stay home if you feel sick.
  2. Think hard about your Fourth of July plans. Please strongly consider celebrating at home this year, and limiting your interactions to a very small group of people.
  3. If you go out in public, it is absolutely vital that you wear a mask at all times.
  4. Follow physical distancing guidelines.
  5. Wash your hands. Wash your hands. Wash your hands.

St. Charles Health System has been preparing for a surge of COVID-19 patients since January, and our facilities remain a safe place for care of any kind. If you experience a medical emergency and need to seek care, please do not hesitate to visit a St. Charles hospital.

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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When St. Charles Health System put out an urgent call for personal protective equipment (PPE) donations in March, communities throughout Central Oregon rallied. Where the health system wasn’t able to get critical supplies like N95 masks and nitrile gloves, dentist and veterinarian offices, and many other businesses stepped forward to help.

Within a week, St. Charles’ received more than 14,000 items, including N95 and droplet masks, lab coats, gloves, safety goggles, bottles of hand sanitizer and rubbing alcohol, bouffant caps and face shields.

Now that the global supply and distribution of such items has improved, ensuring St. Charles is able to comfortably meet the Oregon Health Authority’s PPE requirements for hospitals, the health system is working with Crook, Deschutes and Jefferson counties to re-distribute some of the donated PPE to those businesses that may need it.

“So many individuals and businesses generously spared what they could to make sure our frontline caregivers were able to care for patients during a time when PPE was incredibly difficult to get,” said St. Charles President and CEO Joe Sluka. “It was inspiring to experience that outpouring of support, and now we’re happy to give back and help those businesses that may need PPE to stay open.”

With the help of the Deschutes County Emergency Operations Center, which was able to distribute the PPE, St. Charles was able to give each county 7,000 latex gloves, 225 KN95 masks, 400 shoe covers, 1,500 surgical masks, 1,000 clear face shields and 150 isolation gowns, said Deschutes County Emergency Services Manager Nathan Garibay.

Local dentists, who needed PPE to reopen but did not meet the Oregon Health Authority’s priority criteria for PPE, received most of the supply.

“The county had to prioritize the distribution of PPE we did have to certain medical providers, so St. Charles’ donation allowed us to help other users who didn’t fall into those priority categories,” Garibay said.

In Jefferson County, Emergency Services Manager David Pond said the PPE has already been divvied up among BestCare Treatment Services, dentist offices, food banks, veterans’ services and a number of other nonprofit organizations. Any supplies that were left, he said, were added to the county’s mass casualty incident stock.

“It’s great that St. Charles is able to give these supplies back to the community,” Pond said. “Many of these items are still somewhat difficult to get and are an additional expense to businesses, many of which are experiencing financial stress.”

In Crook County, the Emergency Operations Center still has available thousands of nitrile and latex gloves, sizes extra small, small and medium. Some of the boxes have already been opened, so some of the gloves may not be suitable for use depending on the business, said Emergency Services Manager Michael Ryan. Those businesses that are in need of gloves may request them from the Prineville-Crook County Chamber of Commerce.

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St. Charles caregivers trained as contact tracers to support local public health departments

BEND, Ore. – To help slow the spread of COVID-19 and support Central Oregon’s COVID-19 recovery efforts, St. Charles Health System is offering to help public health departments in Crook, Deschutes and Jefferson counties with contact tracing.

Six St. Charles community health educators from family care clinics in Bend, Madras, Prineville and Redmond have taken the Oregon Health Authority’s online training to call people who may have been exposed to someone who has tested positive for COVID-19 and provide guidance and support.

Contact tracing is a key component of Gov. Kate Brown’s plans to safely reopen Oregon. Ensuring adequate contact tracing, she said, will allow the state’s public health system to effectively identify and treat new cases of COVID-19, trace contacts to identify those at risk of infection and contain new outbreaks before community spread can occur.

But the governor’s plan for active surveillance calls for an additional 600 paid and volunteer contact tracers. That’s where St. Charles saw an opportunity to help.

“Throughout this pandemic, our health system has been buoyed by an outpouring of community support,” said Dr. Jim Guyn, senior vice president of population health. “Offering some of our caregivers to help with contact tracing felt like one way we could give back to Central Oregon. We want people to stay well and for local businesses to stay open.”

Starting this week, the St. Charles community health educators are ready to offer assistance to Crook, Deschutes and Jefferson county public health departments with their contact tracing efforts as needed.

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

 

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Jefferson County students honored with scholarships to pursue health care careers

BEND, Ore. – St. Charles Health System, St. Charles Foundation and Cascades East Area Health Education Center (AHEC) have awarded scholarships to 12 college students and high school seniors from Jefferson County who are pursuing careers in health care.

Awards are based on students’ grade point averages and activities, but the most compelling factor is their commitment to returning to a rural location upon completion of their education. Several of the students have participated in St. Charles’ job shadowing program and credit it with inspiring them to pursue a health care career. 

“In this difficult time, it is more important than ever to recognize the efforts and commitment of these students to pursue a career in health care,” said Cascades East AHEC Director Debbie Cole. “We look forward to their returning to Central Oregon as valuable partners in our community’s health.” 

College students awarded a scholarship include: 

  • Jordan Gemelas, a fourth-year medical student at OHSU, who will receive $4,000 from Cascades East AHEC
  • Catylynn Duff, a third-year student and track athlete at the College of Idaho, who will receive $3,000 from the St. Charles Foundation-Jefferson County fund
  • Kaliyah Iverson, a student at Portland State University, who will receive $1,000 from Cascades East AHEC

Culver High School students awarded a scholarship include:

  • Felicia Belvoir, who will receive $1,000 from the St. Charles Foundation-Jefferson County fund 
  • Johan Jaimes, who will receive $1,000 from the Redmond Medical Staff 
  • Janae Rhen, who will receive $500 from Cascades East AHEC 
  • Karyssa Pettersen, who will receive the $2,000 Mary Ann Thomas Hosier scholarship for nursing 

Madras High School students awarded a scholarship include:

  • Kelly Huang, who will receive $2,000 from the St. Charles Foundation-Jefferson County fund
  • Kelsey Olivera, who will receive $2,000 from Cascades East AHEC
  • Brianna Carvajal and Elizabeth Egoavil, who will each receive $1,500 from the St. Charles Foundation-Jefferson County fund; Egoavil will also receive $500 from Cascades East AHEC
  • Treyvon Easterling will receive $1,000 from the St. Charles Foundation-Jefferson County fund

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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Klamath County students honored with scholarships to pursue health care careers

BEND, Ore. – St. Charles Health System and Cascades East Area Health Education Center (AHEC) have awarded scholarships to two high school seniors from Klamath County who are pursuing careers in health care.

Awards are based on students’ grade point averages and activities, but the most compelling factor is their commitment to returning to a rural location upon completion of their education. Several of the students have participated in St. Charles’ job shadowing program and credit it with inspiring them to pursue a health care career.

“In this difficult time, it is more important than ever to recognize the efforts and commitment of these students to pursue a career in health care,” said Cascades East AHEC Director Debbie Cole. “We look forward to their returning to Central Oregon as valuable partners in our community’s health.”

Scholarship winners include:

  • Larken Ackley from Gilchrist High School, who will receive a $1,000 Cascades East AHEC scholarship
  • Yulisa Alonzo from Lost River High School, who will receive a $2,000 Mary Ann Thomas Hosier scholarship to pursue her dream of becoming a nurse

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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Deschutes County students honored with scholarships to pursue health care careers

BEND, Ore. – St. Charles Health System and Cascades East Area Health Education Center (AHEC) have awarded scholarships to seven high school seniors and college students from Deschutes County who are pursuing careers in health care.

Awards are based on students’ grade point averages and activities, but the most compelling factor is their commitment to returning to a rural location upon completion of their education. Several of the students have participated in St. Charles’ job shadowing program and credit it with inspiring them to pursue a health care career. 

“In this difficult time, it is more important than ever to recognize the efforts and commitment of these students to pursue a career in health care,” said Cascades East AHEC Director Debbie Cole. “We look forward to their returning to Central Oregon as valuable partners in our community’s health.” 

Scholarship winners include:

  • Bend High School students Eleni Edwards and Rachel Hanson, who will each receive $500 from Cascades East AHEC
  • Mountain View High School students Titus Schulz, McKenna Smith and Marli Von Heideken, who will each be awarded $1,000 from Cascades East AHEC
  • Redmond High School student Brooklyn Thompson and Central Christian School student Eren Wynne, who will each receive $500 from the Redmond Medical Staff

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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Crook County students honored with scholarships to pursue health care careers

BEND, Ore. – St. Charles Health System and Cascades East Area Health Education Center (AHEC) have awarded scholarships to 10 high school seniors and college students from Crook County who are pursuing careers in health care.

Awards are based on students’ grade point averages and activities, but the most compelling factor is their commitment to returning to a rural location upon completion of their education. Several of the students have participated in St. Charles’ job shadowing program and credit it with inspiring them to pursue a health care career. 

“In this difficult time, it is more important than ever to recognize the efforts and commitment of these students to pursue a career in health care,” said Cascades East AHEC Director Debbie Cole. “We look forward to their returning to Central Oregon as valuable partners in our community’s health.” 

Crook County High school students awarded a $1,000 scholarship from Cascades East AHEC include:

  • Lily Cooper
  • Rebecca Cooper
  • Kara Hurt
  • Jillian Nguyen
  • Carmen Parmelee
  • Miranda Vargas
  • Patsy Wagner 

College students awarded a scholarship include:

  • Shane Kessi and Gwyneth Ptomey, who are each receiving a scholarship from the Mary Ann Thomas Hosier endowment. This scholarship is awarded to exceptional students pursuing a career in nursing
  • Esmerelda Ortiz Ventura, who will receive $1,000 from Cascades East AHEC to continue her studies in radiology at Oregon Institute of Technology

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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St. Charles implements yearlong plan to recover from financial impacts of COVID-19

BEND, Ore. – Facing mounting financial challenges related to the COVID-19 pandemic, St. Charles Health System is taking a number of steps to move back to normal operations and regain its financial footing.

“We need to take action to improve our financial stability, but we are absolutely committed to doing that in ways that have the least impact on our caregivers,” said President and CEO Joe Sluka. “COVID-19 has changed our lives in ways we couldn’t have imagined just a few months ago, but by working together we will get through this and come out stronger on the other side.”

Starting June 1 and through the end of the year, St. Charles’ Executive Care Team is going to lead the health system’s recovery with a 10 percent pay cut.

Additionally, the health system will:

  • Give caregivers who qualify the opportunity to participate in one or more of three voluntary programs including a temporary reduction in hours, unpaid time off or a summer sabbatical
  • Require caregivers in nonpatient-facing areas to use earned time off or unpaid time off during extended closures around the Fourth of July, Thanksgiving and Christmas holidays
  • By mid-June, return to its normal way of flexing staffing based on patient volumes, which means caregivers who are “called off” will no longer be paid for missed shifts

Between March and early May, the health system lost $39 million in patient revenue as the result of cancelled elective surgeries and a steep decline in patient visits. At the same time, its spending increased by about $6.5 million to plan and prepare for COVID-19, including purchasing extra hospital beds, additional personal protective gear, screening tents and supplies, ventilators and new technology for virtual visits.

St. Charles also paid for 52,000 hours in missed shifts at a cost of more than $2.1 million and—with the help of the community—created a Hero Fund to award bonuses to frontline caregivers.

“It was important for us to support our caregivers in every way possible during this incredibly stressful time,” Sluka said. “Protecting their overall well-being was—and continues to be—one of our main goals throughout our recovery.”

Since early May, St. Charles has been able to slowly and safely expand its surgical and procedural volumes with guidance from Gov. Kate Brown and within the guidelines provided by the Oregon Health Authority.

“This is great news for our patients who have been waiting for these needed services,” said Chief Financial Officer Jenn Welander. “But while our volumes are starting to come back, we are not yet allowed to operate at our full capacity and getting back on solid financial footing will take some time.”

The health system has set a goal to “break even” for two months by the end of 2020. But even if St. Charles is able to hit that benchmark, current projections show the organization may still lose more than $50 million this year, as the financial impacts from the COVID-19 pandemic remain extremely uncertain.

“We simply are not generating enough money we need to care for patients, invest in our caregivers and support our community,” she said. “Instead, we are spending down our reserves and that isn’t sustainable. This recovery is complicated—it was complicated to prepare for a surge, it’s going to be complicated to manage COVID and it’s going to be very complicated for us to navigate this financial situation.”

About St. Charles Health System
St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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St. Charles recognizes four caregivers with The DAISY Award for Extraordinary Nurses ®

BEND, Ore. – St. Charles Health System nurses Sue Baker, Emily Lundborg, Marie Dominguez and Maggie Thurman have been honored with The DAISY Award for Extraordinary Nurses ®, recognizing the extraordinary, compassionate nursing care they provide patients and families every day. 

Nominated by patients, families and colleagues, the award recipients were chosen by a committee at St. Charles.

The nurses—who represent all four St. Charles hospitals in Bend, Redmond, Madras and Prineville—were recognized with a ceremony on their units and presented with a certificate, a pin and a "healer's touch" sculpture by their hospital’s chief nursing officer. The DAISY honorees will also receive ongoing benefits, such as special rates for tuition and ANCC certification. 

"Our nurses are exceptional and deserve to be formally recognized for their dedication, spirit and the quality of care they provide in the community," said St. Charles Health System’s Chief Nursing Officer Pam Steinke. "We are excited to celebrate all the stories of compassionate care we hear every day."

The DAISY Foundation is a not-for-profit organization that was established in memory of J. Patrick Barnes by members of his family. Patrick died at the age of 33 in late 1999 from complications of Idiopathic Thrombocytopenic Purpura (ITP), a little known but not uncommon auto-immune disease. (DAISY is an acronym for Diseases Attacking the Immune System.)  The care Patrick and his family received from nurses while he was ill inspired this unique means of thanking nurses for making a profound difference in the lives of their patients and patient families.

"When Patrick was critically ill, our family experienced first-hand the remarkable skill and care nurses provide patients every day and night,” said Bonnie Barnes, FAAN, president and co-founder of The DAISY Foundation. “Yet these unsung heroes are seldom recognized for the super-human, extraordinary, compassionate work they do. The kind of work the nurses at St. Charles are called on to do every day epitomizes the purpose of The DAISY Award.”

This is one initiative of The DAISY Foundation to express gratitude to the nursing profession.  Additionally, DAISY offers J. Patrick Barnes Grants for Nursing Research and Evidence-Based Practice Projects, The DAISY Faculty Award to honor inspiring faculty members in schools and colleges of nursing and The DAISY in Training Award for nursing students. More information is available at http://DAISYfoundation.org.

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

 

 

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FOR IMMEDIATE RELEASE   |   April 30, 2020

Bend woman the first COVID-19 patient in Central Oregon to receive convalescent plasma transfusion

BEND, Ore. – A 53-year-old Bend woman hospitalized at St. Charles Bend with COVID-19 is the first person in Central Oregon to be treated with convalescent plasma.

Liliana Locke, who was admitted April 21 and is in the Intensive Care Unit on a ventilator, was transfused Wednesday.

Considered an investigational new drug by the U.S. Food and Drug Administration (FDA), convalescent plasma is a blood product collected from individuals who have previously been diagnosed with COVID-19 and have subsequently recovered.

The frozen convalescent plasma was flown to Bend Wednesday via commercial air from Bloodworks Northwest in Seattle, which had a unit of plasma that was a match for Locke’s blood type.

Dr. Anna Dolezal, a pathologist with Central Oregon Pathology Consultants and acting medical director of the St. Charles Blood Bank, said the convalescent plasma contains antibodies to COVID-19 and it is hoped that transfusing these antibodies to severely ill patients with COVID-19 will help their body be able to better fight the disease.

“However, at this point, it is experimental,” she said. “The efficacy in COVID-19 infection is still unknown, but convalescent plasma has been helpful in treating other viral infections in the past and we’re hopeful that it may be similarly helpful in COVID-19.

Use of convalescent plasma has been studied in outbreaks of other respiratory infections, including the 2003 SARS-CoV-1 epidemic, the 2009-2010 H1N1 influenza virus pandemic and the 2012 MERS-CoV epidemic, according to the FDA.

St. Charles Bend was able to provide the convalescent plasma as part of a national expanded access protocol coordinated by the Mayo Clinic and the FDA. The goals of the program are to help clinicians have access to COVID-19 convalescent plasma for patients with severe and life-threating COVID-19 infection, and to add to the national knowledge of the safety of convalescent plasma. Initial data available from studies show that a single dose of 200 mL showed benefit for some patients, leading to improvement.

Given the severity of the pandemic and lack of other available treatments for COVID-19, the FDA approved its use as an investigational new drug in late March. Since that time, blood suppliers, such as Bloodworks Northwest, the American Red Cross and others have been working tirelessly to increase the pool of available plasma. But the demand has continued to outstrip the supply. That’s largely because in order to be eligible to donate, individuals be at least 28 days out from their initial COVID-19 test and 14 days symptom-free. As time goes on and more people across the country recover from COVID-19, the pool of available plasma is expected to continue to grow.

“The effort to get convalescent plasma to Central Oregon has been a multidisciplinary effort involving the laboratorians and clinical researchers and treating physicians of St. Charles,” Dolezal said. “They’ve all worked collaboratively to help bring this potentially life-saving resource to our community.”

Craig Ohlin, Locke’s husband, said her condition quickly worsened after she was diagnosed.

“It was maybe only four days and it was time to go to the hospital. It was quick,” he said, adding that Locke had no underlying health conditions. “Now that I hear what’s going on with her lungs, I’m blown away by what [COVID-19] can do to someone.”

Ohlin said he’s hopeful the treatment will make a difference, but he has been told by doctors it may be several days before they know. 

“I have a lot of faith and that’s what I’ve got to run on,” he said.

Dolezal would like to see convalescent plasma be made available to more COVID-19 patients with a severe or life-threatening infection and is hopeful that as the supply increases the medical community will be able to transfuse plasma to patients earlier in their hospital course.

“I would encourage people in our communities who have recovered from COVID-19 infection to consider donating this potentially life-saving product,” she said. “And if you have not had COVID-19, please consider becoming a blood donor as the need for lifesaving blood products is always ongoing in our community.”

To schedule an appointment to donate COVID-19 convalescent plasma or other blood products, contact American Red Cross Blood Services at 1-800-RED-CROSS or https://www.redcrossblood.org/.

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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