Grand Rounds - March 7, 2025
"The Human Touch: Enhancing Patient Experience Through a Culture of Belonging"
Speaker: Ian Jenkins, MD. SFHM Chair, Patient Safety Committee, Associate Professor of Medicine, Division of Hospital Medicine, UCSD School of Medicine.
Objectives
- Utilize AIDET techniques to improve the patient experience and sense of belonging.
- Implement empathetic listening rather than only focusing on tasks/problem-solving.
- Review evidence relating patient experience with clinical outcomes.
- Navigate barriers to communicate effectively.
- Reflect on how patient care and outcomes is most affected by inadequate listening and communication and consider how implicit bias may impact appropriate care.
Accreditation: St. Charles Health System is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. St. Charles Health System designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)TM.
The period to claim credit for this activity expires one year after its original publication. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Claim Credit
Target Audience: Physicians, Nurses, Pharmacists, Allied Health Professionals.
Accessibility/Program Questions: St. Charles Health System encourages persons with disabilities to participate in its programs and activities. If you anticipate needing any type of accommodation or have questions about the physical access provided, please contact Continuing Medical Education at [email protected].
Oher CME or Clerkship questions: also contact Continuing Medical Education at [email protected].
