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FOR IMMEDIATE RELEASE
July 17, 2019

SISTERS, Ore. – Starting Aug. 1, St. Charles Center for Women’s Health will see patients at the St. Charles Family Care clinic in Sisters.

Every Wednesday, a provider from the Center for Women’s Health office will be at the clinic to provide obstetric care, well-women exams, contraceptive management, menopause treatment and other services. The Center for Women’s Health has board-certified physicians, women’s health nurse practitioners and certified nurse midwives who collaboratively work together to meet patients’ needs.

Offering the Wednesday appointments at the clinic is part of St. Charles’ effort to make obstetric and gynecologic services more accessible to women of all ages in Sisters, Black Butte, Camp Sherman and throughout the region.

“Women may suffer from problems such as pelvic pain, irregular bleeding and bladder incontinence, but delay seeing a provider because they either feel this is ‘normal’ or they encounter barriers to accessing care,” said Tricia Clay, manager of clinic operations at St. Charles Center for Women’s Health. “As women age, it’s important they see a provider yearly for preventive exams and screenings, and to address concerns they have as they get older and approach menopause.”

Women seen in Sisters who need care beyond what can be provided at the clinic will be referred to the Center for Women’s Health in Redmond to see a board-certified OB-GYN. Any surgical procedures needed can be performed at St. Charles Redmond.

“We are so excited to expand our services to another location, making it more convenient for women to get access to the care they need,” said Dr. Beth Murrill, a board-certified OB-GYN. “We’re very much looking forward to connecting with and supporting the Sisters community.”

About St. Charles Health System
St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond, Sisters and La Pine. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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“One of my most important goals is comfort. The whole idea of this program is to educate people and help them modify the risk factors that got them into cardiac rehab in the first place. So how do we get them past that fear of starting over and feeling confident to go out and resume (living)? It’s about giving people good information about how to move forward, and this is one way we do that. It communicates comfort to patients in a somewhat stressful situation.”

- Amy, exercise specialist at St. Charles Bend, who maintains the new chalkboard wall near the entrance to Cardiopulmonary Rehab. Each week, Amy posts announcements, upcoming events, tips, suggested meals, an exercise of the week and more for patients’ perusal.

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Our friends in Warm Springs have been dealing with a water crisis for the past month, due to loss of pressure in the distribution system following a water main break. Most residents have no access to running water and have been on a boil water notice since May 30.

Three times in the past couple of weeks, St. Charles Foundation has donated 2,000 one-gallon jugs of water to Warm Springs to help ease the burden, with caregivers from St. Charles Madras helping to make the deliveries. Health system officials are currently working with the Confederated Tribes of Warm Springs to determine how St. Charles can provide meaningful assistance going forward.

St. Charles got involved after hearing of the problems from Shilo Tippett, a member of the Tribe who works as a clinical psychologist at St. Charles Family Care in Madras. Her initial suggestion was to provide water for the annual Pi-Ume-Sha health fair, but - thanks largely to the efforts of Carlos Salcedo, manager of community partnerships for St. Charles Foundation - that blossomed into 2,000 gallon jugs, according to Madras Family Care Clinic Operations Manager Randy Jasa.

“We learned about it on a Monday and we were able to meet that need by delivering a truckload of water by, I believe, Thursday,” Jasa said. “They told us at the time that they’d probably be through all that water by the middle of the afternoon.”

That revelation sent Jasa looking for more ways to help, and another truckload was delivered on June 17. A third was delivered on the morning of June 27.

For Jasa, responding to the crisis in Warm Springs is part of his job as a health care provider in Jefferson County, but it’s also simpler than that.

“The people of Warm Springs are our neighbors. Some of them are our patients, but all of them are our neighbors and we want to help our neighbors,” he said.

“It’s a small community and a small county, and too often we let 15 miles in between us seem like an eternity,” Jasa continued. “But they’re our friends and neighbors, and when somebody’s in trouble, everybody needs to step up and help out.”

Tippett echoed the sentiment that Madras and Warm Springs don’t “interface enough,” and said one silver lining of the water crisis is that it has brought the two communities together.

“The administrators and leaders in Warm Springs are working very hard to address the (issue) and are doing all they can to get water back to our people,” she said. “Many people are pitching in to help and that is a wonderful thing to see.”

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Surgeons at St. Charles Redmond recently performed the first robotic surgery there—a ventral hernia repair with mesh—using a da Vinci Surgical System, which translates surgeons' hands into smaller, more precise movements.

Our surgeons love this technology because it not only increases their dexterity and meticulousness, but also it reduces the physical strain of performing surgery.

“I can’t turn my wrist 360 degrees, but with the robot I can twist the hand around to where I can reach into places that I would not be able to do (in open surgery) or laparoscopically,” said Dr. Ngocthuy Hughes, a general surgeon with St. Charles Surgical Specialists. “And also, it’s for the surgeons’ longevity. With laparoscopic surgery, sometimes getting to a certain angle or certain area of the body is a lot of work on the surgeon.”

For our patients, robotic surgery can mean a shorter hospital stay, less post-operative pain and a faster recovery time.

“Post-operative pain issues are significantly less,” said Dr. John Land, also a general surgeon with St. Charles Surgical Specialists. “I’ve decreased my narcotic prescription rate by 94 percent compared to when I used to do open (surgery).”

The surgeons said a common misconception that patients have is the robot performs procedures all on its own.

“When you talk to the patient, you really stress—and I guess assure them—you’re the surgeon, not the robot,” Hughes said. “A lot of time they get (the idea that) the robot is going to operate on me. And I have to explain to them, ‘No, it’s me operating the robot. The robot is my new tool versus the laparoscope.’ I tell them that the robot allows me to do things that I can’t do with my hands.”

The da Vinci Surgical System has been used successfully in hundreds of thousands of minimally invasive procedures over the past decade. St. Charles is excited to grow its robotics program to include the Redmond hospital.

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Our world is changing at an incredible pace, and it’s no different in health care.

Across St. Charles Health System, we’re committed to leading our industry on several fronts. We’re using powerful technology and new techniques to improve the way we treat patients, while at the same time partnering with other organizations on training and education to ensure Central Oregonians receive uniformly excellent care.

We’ve implemented a number of initiatives to ensure the LGBTQ community feels comfortable coming to a St. Charles facility, and we’re helping respond to the water crisis in Warm Springs – not because we’re a health care provider, but because it’s the right thing to do for our friends and neighbors.

Here are a few other things worth knowing about St. Charles:

At St. Charles, we know that if we aren’t relentlessly focused on forward-thinking, innovative pathways of care, then we’re not doing our part to make Central Oregon America’s healthiest community. That’s our vision, and it stands at the heart of everything we do.

Joe Sluka
President and CEO
St. Charles Health System

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FOR IMMEDIATE RELEASE
June 25, 2019

BEND, Ore. – St. Charles recognizes nurses at its four hospitals with The DAISY Award for Extraordinary Nurses ®

St. Charles Health System nurses Loni Verzuh, Cindy Norgaard, Heather Crnich and Maria Gattey have been honored with The DAISY Award for Extraordinary Nurses ®, recognizing the extraordinary, compassionate nursing care they provide patients and families every day. 

Nominated by patients, families and colleagues, the award recipients were chosen by a committee at St. Charles.

The nurses—which represent all four St. Charles hospitals in Bend, Redmond, Madras and Prineville—were recognized with a ceremony on their respective units and presented with a certificate, a pin and a "healer's touch" sculpture by their hospital’s chief nursing officer. The DAISY honorees will also receive ongoing benefits, such as special rates for tuition and ANCC certification. 

"Our nurses are exceptional and deserve to be formally recognized for their dedication, spirit and the quality of care they provide in the community," said St. Charles Health System’s Chief Nursing Officer Pam Steinke. "We are excited to celebrate all the stories of compassionate care we hear every day."

The DAISY Foundation is a not-for-profit organization that was established in memory of J. Patrick Barnes by members of his family. Patrick died at the age of 33 in late 1999 from complications of Idiopathic Thrombocytopenic Purpura (ITP), a little known but not uncommon auto-immune disease. (DAISY is an acronym for Diseases Attacking the Immune System.)  The care Patrick and his family received from nurses while he was ill inspired this unique means of thanking nurses for making a profound difference in the lives of their patients and patient families.

"When Patrick was critically ill, our family experienced first-hand the remarkable skill and care nurses provide patients every day and night,” said Bonnie Barnes, FAAN, president and co-founder of The DAISY Foundation. “Yet these unsung heroes are seldom recognized for the super-human, extraordinary, compassionate work they do. The kind of work the nurses at St. Charles are called on to do every day epitomizes the purpose of The DAISY Award.”

This is one initiative of The DAISY Foundation to express gratitude to the nursing profession.  Additionally, DAISY offers J. Patrick Barnes Grants for Nursing Research and Evidence-Based Practice Projects, The DAISY Faculty Award to honor inspiring faculty members in schools and colleges of nursing and The DAISY in Training Award for nursing students. More information is available at http://DAISYfoundation.org.

About St. Charles Health System
St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond, Sisters and La Pine. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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FOR IMMEDIATE RELEASE
June 20, 2019

REDMOND, Ore. – St. Charles Health System leaders have identified July 13 as the official closing date for the St. Charles Redmond Family Birthing Center.

“Our new OB hospitalist program will be up and running in Bend in early June and we feel confident we’ll have the necessary services in place to care for moms and babies in Bend and Madras by July 13,” said Iman Simmons, chief operating officer for St. Charles. “The team has worked hard on transition plans to ensure the closure is smooth for patients and families.”

C-sections will be scheduled in Redmond through July 10 and laboring moms will be admitted and evaluated up until 12:01 a.m. on July 12 – to ensure enough time for recovery post-delivery.

St. Charles leaders made the difficult decision last fall to close the Redmond FBC after a task force of experts spent nearly a year evaluating options for birthing services throughout the region. The Redmond FBC has 12 beds and an average of 1.5 births per day. Last year, 49 newborns were transferred from Redmond to Bend because they needed a higher level of care. This decision will reduce the need for risky neonatal transports.

“St. Charles continues to focus on ensuring access to safe, high quality care throughout the entire region we serve while maintaining the long-term viability of the health system well into the future,” said Aaron Adams, president of St. Charles Bend and Redmond. “While we are consolidating birthing services, we remain committed to the Redmond community. Currently, we are expanding cancer and women’s services in Redmond and will conduct our first robotic surgeries in Redmond this week. We anticipate additional investments in the community in the future.”

In addition to the new OB hospitalist program, St. Charles is also building its certified nurse midwifery group and is offering outpatient midwifery appointments for patients at clinics throughout Central Oregon.

About St. Charles Health System
St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond, Sisters and La Pine. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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Last week, paramedics from Redmond Fire & Rescue and caregivers from the St. Charles Redmond Emergency Department gathered together for joint training on precipitous baby deliveries – meaning the baby is born within three hours of the onset of regular contractions.

On an early Wednesday morning, four Redmond Fire paramedics worked in tandem around a “pregnant” mannequin, learning processes and procedures from Meggen Ditmore, an RN in the Redmond Family Birthing Center, and Candy Peplin, an RN and neonatal transport specialist at St. Charles Bend.

The two nurses would call out conditions for “mother” and “baby,” setting off a flurry of activity among the paramedics. As conditions changed, so did the response.

The hands-on simulation is the result of months of work by nurses from the Redmond Emergency Department and Family Birthing Center, Respiratory Therapy and the Clinical Practice Professional Development team, with guidance from their leadership, Redmond ED Nurse Manager Amy Leath and Redmond FBC Nurse Manager Melissa Smith, and in partnership with Doug Kelly, chief of Redmond Fire’s EMS division. The idea was twofold: To ensure practices are aligned across various agencies, and also to create a culture in which emergency responders in the community are learning and growing together, Leath said.

“With the closure of the Redmond FBC (on July 13), we wanted to make sure our community is safe and all taken care of, but we also wanted to align our care. So (Redmond Fire) is getting a large portion of the education that we’re providing to our ED nurses,” she said.

Kelly said Redmond Fire has trained with St. Charles in the past, usually to prepare for a mass casualty event. This was the first time the groups got together for something more medical in nature, he said, and the benefit goes far beyond just the paramedics in his department.

"It's a good thing for the community because we always want to be prepared to handle any kind of emergency, and now the likelihood of a precipitous delivery may increase with the closure," Kelly said. "So our people will be freshly trained on it, and that's really the goal whether it's childbirth or trauma or cardiac arrest. We want to be able to do the job safely, effectively and also efficiently." 

Plans for the joint training were in the works well before the FBC closure was announced, Leath said, because emergent deliveries are a possibility regardless of the status of nearby facilities.

“There’s always the potential (of this happening) in the field, in our parking lot, in our waiting room,” she said. “We want to prepare our nurses in case a delivery does happen in our ED, so this is really just providing the education on those high-level things they need to know, even to recognize that this is going to be a precipitous delivery.”

Going forward, agencies in Redmond plan to meet regularly to talk through various cases and situations, and also work toward training in other areas of care, as well, Leath said.

“This was our first big piece that we bit off,” she said. “Our vision is to start doing more of this and to support our community partners in helping to provide care to our patients.” 

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FOR IMMEDIATE RELEASE
June 12, 2019

St. Charles Bend recognized for its commitment to quality stroke care

BEND, Ore. – St. Charles Bend has received an award from the American Heart Association/American Stroke Association recognizing its commitment to ensuring stroke patients receive treatment according to nationally recognized, research-based guidelines based on the latest scientific evidence.

The hospital earned the Stroke Gold Plus Quality Achievement Award by meeting specific quality achievement measures for the diagnosis and treatment of stroke patients at a set level for a designated period.

These measures include evaluation of the proper use of medications and other stroke treatments aligned with the most up-to-date, evidence-based guidelines with the goal of speeding recovery and reducing death and disability for stroke patients. Before discharge, patients should also receive education on managing their health, get a follow-up visit scheduled, as well as other care transition interventions.

Additionally, St. Charles Bend received the Target: StrokeSM Honor Roll award. To qualify for this recognition, hospitals must meet quality measures developed to reduce the time between the patient’s arrival at the hospital and treatment with the clot-buster tissue plasminogen activator, or tPA, the only drug approved by the U.S. Food and Drug Administration to treat ischemic stroke.

“We are pleased to recognize St. Charles Bend for its commitment to stroke care,” said Dr. Lee H. Schwamm, national chairperson of the Quality Oversight Committee and executive vice chair of neurology, director of acute stroke services, at Massachusetts General Hospital in Boston. “Research has shown that hospitals adhering to clinical measures through the Get With The Guidelines quality improvement initiative can often see fewer readmissions and lower mortality rates.”

According to the American Heart Association/American Stroke Association, stroke is the No. 5 cause of death and a leading cause of adult disability in the United States. On average, someone in the U.S. suffers a stroke every 40 seconds and nearly 795,000 people suffer a new or recurrent stroke each year.

About St. Charles Health System
St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond, Sisters and La Pine. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

About Get With The Guidelines®
Get With The Guidelines® is the American Heart Association/American Stroke Association’s hospital-based quality improvement program that provides hospitals with tools and resources to increase adherence to the latest research-based guidelines. Developed with the goal of saving lives and hastening recovery, Get With The Guidelines has touched the lives of more than 6 million patients since 2001. For more information, visit heart.org.

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"LGBTQ pride is an exciting and important month to promote self-affirmation, increase awareness within our community and to celebrate everyone living their best authentic lives. As a member of the LGBTQ community and co-lead of St. Charles’ SOGI workgroup, I am extra proud of St. Charles for taking a closer look at how we deliver inclusive and patient-centered care to truly care for all. Together, we are making a huge positive impact within our community and I am really proud to be part of that. St. Charles is sponsoring Central Oregon Pride this year on June 22 at Drake Park, and members of the SOGI workgroup and IDEA council will be staffing the booth. Come say hello and celebrate with us!"

- Frances, Epic EHR Application Analyst II and co-lead of St. Charles' Sexual Orientation and Gender Identity workgroup.

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