Body

This is a sample page for the use of communicating to our caregivers during an internal triage event. Do not share any confidential information here. This page is not indexed, so it will not be found by search engines.

Body

When the new St. Charles Community Pharmacy opened in Madras earlier this month, it expanded access to medicine and essential medical equipment for people across Jefferson County.

It connected area residents to pharmaceutical experts and gave people another place to go for important immunizations.

It relieved the strain on other pharmacies in town and allowed some folks to fulfill their pharmacy needs closer to home, thereby avoiding long drives or delayed care.

And for longtime pharmacist Gary Bold, the opening of St. Charles’ Madras pharmacy is an opportunity to return to the community he considers home.

“It’s my passion and privilege to help this community. I’ve grown to love Madras,” he said. “I come from a small town and I’ve worked in a lot of places over my career — 51 years now — but of all the places I’ve worked, this is probably the best, and it’s because of the people.”

Bold, 75, is not new to Madras. He spent seven years there working as a pharmacist, first at Safeway and then at Hometown Drug, which closed in 2022 and operated in the same space where Community Pharmacy is now. After Hometown closed, he went to work at a compounding pharmacy in Redmond, then a large chain-store pharmacy, where he worked long hours in a hectic retail environment.

So when he got an opportunity to take a job that required him to sit in a cubicle every day, he took it. He thought he would never return to retail, but after a year or so, the lack of social interaction started to get to him.

And if you think this story was already heartwarming, buckle up.

“I remember it was January, and I woke up one morning and prayed for a new job that would give me more of a chance to be with people. I didn’t even know if it would be in (the field of) pharmacy,” Bold said.

“Fifteen minutes later,” he continued, “I was in my car on the way to work, and I heard the news announcement on the radio that St. Charles was opening a pharmacy in Madras.”

Almost immediately, Bold inquired about open positions at the new facility. A few weeks later, he had the job.

The next day, he was fretting about not having enough time to spend quality time with his ill wife, Jane. He prayed about that, too, and shortly thereafter received a call from an old friend in St. Louis, asking if she could move in with the couple and help take care of her.

“God raps me upside the head sometimes and says, ‘Yes, I’m real. I’m here. And I’ve got you,’” Bold said.

His first day at the Madras pharmacy was April 14. Since then, he said, every day has been a “hug fest” as people come in and realize he’s back in town. Bold loves that kind of small-town stuff, but more importantly, he loves working in a place where people arrive expecting something good to happen.

“I want to work in a place where if you have a challenge, we’re going to find a solution for it. We’re going to go the extra steps to solve that problem,” Bold said. “It’s motivating to me to be part of a team that embraces those challenges. I feel invigorated.”

Share
Body

I’m sure many of you have read about recent acts of aggressive behavior and violence toward health care workers across our country. No matter where they occur, they are stirring reminders of the challenges we face in keeping our St. Charles facilities a safe and healing place for all — patients, their families and our caregivers.

That’s a responsibility we take very seriously. Our health system has not, does not and will not tolerate abusive or violent behavior on our properties, which is why we’ve undertaken a number of initiatives over the past few years aimed at improving security at St. Charles and preventing violence toward our caregivers.

We have installed cameras in parking lots, protective barriers in Emergency Departments and highly visible signage emphasizing our behavior expectations. We’ve invested in patrol vehicles and replaced contract security with system-employed officers. We’ve developed tools in our electronic health record to help make our caregivers and Security team aware of patients who have acted aggressively. And we’re not done — we are committed to working within our system and with our community partners to continue these kinds of efforts.

Safety is a year-round pursuit in health care, of course, but this topic has been on my mind lately because in May we celebrated Health Care Week — a time set aside to honor all of our caregivers. And let me tell you: They deserve whatever thoughts, prayers, recognitions or celebrations you might have for them. They work hard for our patients and the community. They care deeply about our patients and the community. They are the lifeblood of St. Charles, and it’s important to me that we provide them with the time, tools and space they need to do what they do to the very best of their ability.

I know you want that, too. And you can rest assured that we will continue to do all we can to make St. Charles a place that feels safe, secure and supportive.

Sincerely,
Steve

Share
Body

Endometrial biopsies. Hysteroscopies. Insertion and removal of IUDs. Colposcopies.

Providers for the St. Charles Center for Women’s Health can do an array of procedures in the clinic, said Clinical Division Director Dr. Amy Yuan.

But with those procedures often comes physical pain and anxiety because of a prior experience, because of the unknown, or because of the sensitivity of the area of care.

“This is a very private thing for many people. It isn’t as simple as just getting a biopsy from your arm or something like that,” Yuan said. “And I think a lot of women don’t really know what kinds of tools we have available to help them with that pain and anxiety.”

That tool kit expanded recently with the implementation of nitrous oxide throughout the Center for Women’s Health’s clinics across Central Oregon. Nitrous oxide — commonly known as “laughing gas” — has been used by dentists and other specialists to alleviate patient anxiety for years. But it has been slow to adoption in women’s health, Yuan said.

“I think historically, we think, ‘Oh, labor and delivery is natural. Contractions are natural. Pain is natural.’ But that doesn’t mean we have to endure it, and it doesn’t mean we have to just suffer through these other procedures, either,” she said. (To be clear: Nitrous oxide is not currently available in St. Charles Family Birthing Centers.)

“Addressing women’s pain has come more to the forefront thanks to social media and more people speaking about it, and providers are offering more pain and anxiety relief now than they were even 10 years ago,” she continued. “So in our clinical setting, we’re really trying to approach this proactively.”

That line of thinking aligns closely with a recent recommendation by the American College of Obstetricians and Gynecologists, said Tricia Clay, administrative director for Women’s and Pediatric Services. “There is an urgent need for health care professionals to have a better understanding of pain-management options,” the recommendation says, “and to not underestimate the pain experienced by patients and for patients to have more autonomy over pain-control options during in-office procedures.  

Nitrous oxide is not a pain medication but a treatment for anxiety — though the two often go hand in hand, Yuan said — and whether or not it is used is up to the patient. In fact, it is administered through a handheld mask over the nose and mouth, which means the patient can put on the mask and remove it to breathe fresh air when they want to, giving them more of a sense of control during a procedure. That alone can help relieve anxiety, in addition to the effects of the gas, Yuan said.

Lower levels of anxiety, of course, usually means a patient who is less tense, which makes it easier for a provider to do their job as efficiently and effectively as possible.

“We’ve used it quite a bit already and I think patients are just really appreciative to have something else that can help them feel better about their procedure,” Yuan said.

“I think it helps some people just to know that we’re taking their pain and anxiety seriously, too,” she continued. “Some people have trauma for various reasons around anything happening in what is a very private area, and we want to be sensitive to that. I’ve offered patients nitrous for a very simple exam, like a pap smear.”

The primary alternative to nitrous oxide is an anti-anxiety medication like Xanax or Valium, which typically take longer to work, Yuan said. That means patients must arrive early for consent paperwork and to take the pill so it can take effect before a procedure. Those medications also tend to last for a variable amount of time, as well, she said, whereas the effects of nitrous usually wear off in about 10 minutes, allowing most people to drive themselves home.

It’s also very safe, she said.

“There are very few contraindications to using nitrous, and we go over that with the patient when we’re looking at their health history,” she said. “So it's a good tool, and I think it can help a lot of people. I’m glad we have it.”

Share
topics in this article
Body

Tethered spinal cord syndrome, or tethered cord, is a neurological disorder that occurs when the spinal cord is attached to tissue around the spine. The spinal cord normally floats freely inside the spinal column. When tethered cord occurs, movement of the spinal cord is limited. This can cause the spinal cord to stretch as a child grows, which can lead to nerve damage, pain and other symptoms. This syndrome is common in children with spina bifida, though it also occurs in children who do not have the condition.

Causes and risk factors

Tethered cord usually occurs due to a defect during development of the spine before a baby is born. Tethered cord may occur after birth due to damage to the spine or from scar tissue after a surgery. Other risk factors associated with tethered cord include:

  • Dermal sinus tract (a rare congenital deformity)
  • Diastematomyelia (a split spinal cord)
  • Tumor
  • A history of spine trauma
  • A history of spine surgery

Symptoms

Symptoms of tethered cord can vary depending on the age of your child and may include:

  • A dimple, lesion, bump, discoloration, or patch of hair on the lower back
  • Back pain, worsened by activity and relieved with rest
  • Changes in leg strength or gait
  • Bowel and bladder control problems
  • Scoliosis or an abnormal curvature of the spine
  • Leg pain, numbness, or tingling

Treatment

Tethered spinal cord is a treatable condition, especially when diagnosed early. If your child is displaying symptoms and a tethered cord is suspected, your neurosurgeon may order and MRI, CT, or CAT scan to assess your child’s condition. Sometimes surgery is required to untether the spinal cord, but it is generally only recommended if there are clinical signs or symptoms of deterioration.

categories:
Body

St. Charles is increasing access for gastroenterology services in Central Oregon, thanks to a new partnership with WovenX Health, a virtual GI provider. 
 
Since the service began at the end of April, more than 200 patients have received care through it. Jonnie Becker, administrative director for the surgical division, explains that WovenX Health has provided tremendous relief for the gastroenterology department, which is routinely booked for months out. 
 
Patients must be referred to use the service. When they call to schedule an appointment with the GI department, patients may be offered on-demand appointments through WovenX Health, based on health-related criteria. Rather than waiting months, patients can connect virtually with a GI provider on the same day. Becker says it is also reducing patients seeking emergency care, as 15% of the patients using WovenX Health report they would have sought care in an Emergency Department if not for the on-demand visit availability. 
 
Becker says the process is seamless for St. Charles patients, and the response has been overwhelmingly positive. WovenX Health virtual providers are credentialed with St. Charles and are able to order supporting labs, imaging and procedures.  

Becker expects WovenX Health providers to see about 40 patients a week, which will also free up St. Charles providers to focus on procedures that cannot be done virtually, like scopes. 
 
“I am so pleased we have been able to expand our department with the collaboration with WovenX. This partnership has enabled us to increase capacity and offer GI services to many more patients,” said Becker. 

Share
topics in this article
Body

The spine is made up of small bones called vertebrae, which are stacked on top of one another. The bones connect to create a tube that protects the spinal cord. Spondylolysis is a common cause of low back pain in adolescents that is caused by a crack or stress fracture in one of the vertebrae. In some cases, stress fractures weaken the bone so much that it begins to shift or slip out of its place in the spine. This is known as spondylolisthesis.

Causes and risk factors

In children and adolescents, spondylolisthesis commonly occurs during periods of rapid growth (growth spurt). Spondylolisthesis is more likely to occur in young athletes who participate in sports that require frequent hyperextension of the lower spine, such as gymnastics, football, or weightlifting.

Symptoms

Common signs and symptoms of a vertebrae slippage include:

  • Back pain similar to muscle strain
  • Pain that radiates to the buttocks or back of the thighs
  • Pain worsens with activity and improves with rest
  • Back stiffness
  • Unusually tight hamstrings
  • Difficulty standing and walking
  • Tingling, numbness, or weakness in the legs

Treatment

Patients with a mild spondylolisthesis will usually improve with conservative treatment. Nonsurgical treatment options include:

  • Rest from sports or other activities that place stress on the lower back
  • Anti-inflammatory medications to help reduce swelling and relieve pain
  • Physical therapy exercises to improve flexibility and strengthen muscles
  • Bracing to limit the movement of the spine and allow fractures to heal

More severe cases of spondylolisthesis or cases that are not improving with conservative treatment may require surgery. A spinal fusion is the most common surgical procedure used to treat spondylolisthesis. Download and Print Educational Information About Spondylolisthesis

Body

Spina Bifida is a birth defect that occurs during fetal development when the spine does not form normally. As a result, the spinal cord, vertebrae, nerves and surrounding tissues may also be affected. The term spina bifida means “split spine” and it falls under the category of neural tube defects. The neural tube is an embryonic structure that will develop into a baby’s brain, spinal cord, and the tissues that enclose them.

Causes and risk factors

Normally, the neural tube forms early in pregnancy and closes by the end of the first month of pregnancy. This is when the spina bifida defect usually occurs. The cause of spina bifida is unclear, but it may be linked to a combination of genetic and environmental risk factors, such as:

  • A family history of neural tube defects.
  • A folate (vitamin B-9) deficiency
  • Diabetes and/or obesity

Symptoms

Spina bifida can occur in different forms. The severity of symptoms can range from mild to severe, depending on the type, size, location, and complications. 

Spina Bifida Occulta – “Occulta” means “hidden” in Latin, and this type of spina bifida is often called “hidden spina bifida.” The mildest form, spina bifida occulta results in a small separation or gap in one or more of the bones of the spine (vertebrae). Many people do not even know they have spina bifida occulta, though some may have pain or other neurological symptoms. A tethered cord, where the spinal cord is attached to surrounding tissue instead of floating freely, is a common complication of spina bifida occulta that may require surgery. 

Meningocele – In meningocele, the protective membranes that surround the spinal cord (meninges) push through openings in the vertebrae, forming a sac filled with nerve fluid (meningocele). The sac may be visible on a child’s head, neck, or back, and can happen anywhere along the spinal column or at the base of the skull. Because meningocele does not typically include the spinal cord, nerve damage is less likely. However, children with meningocele may have health complications if the nerves surrounding the spine are damaged. The severity of symptoms depends on the size of the meningocele and where it is located on the spinal column. 

Myelomeningocele or Spina Bifida Cystica – Known as open spina bifida, myelomeningocele is the most common and most severe form of spina bifida. It occurs when some of the bones in the back do not develop properly and do not close completely around the spinal cord. As a result, portions of the spinal cord, nerves, and surrounding tissue push through the incomplete backbone and are exposed. This often forms a sac that sticks out on a child’s back, typically exposing tissues and nerves. This can cause proneness to infection. Children also typically will lose nerve function below the location in which the defect occurs, leading to sensation loss, paralysis, and bladder problems. The paralysis can lead to deformities of the legs, feet, and back such as scoliosis. Children with myelomeningocele often have a buildup of cerebrospinal fluid in and around their brain because the fluid that protects the brain and spinal cord is unable to drain properly.

Treatment

Treatment for spina bifida depends on the severity of the deformity. Children with spina bifida occulta may not need any treatment, while children with myelomeningocele typically require surgery 1-2 days after birth to protect the exposed areas. Because spina bifida can involve many different body systems, your child may need support from a team of medical professionals.

Body

A superior labrum anterior to posterior (SLAP) lesion tear is an injury to the labrum of the shoulder, which is the ring of cartilage that surrounds the socket of the shoulder joint that helps stabilize it. A SLAP lesion tear occurs both in front (anterior) and back (posterior) of this attachment point. The biceps tendon can be involved in the injury, as well.

Causes and risk factors

  • Falling on outstretched arm
  • Forceful pull
  • Motor vehicle accident
  • Overuse
  • Repetitive overhead sports such as weightlifters or baseball pitchers
  • Throwing or trying to catch a heavy object
  • Shoulder dislocation
  • Aging

Symptoms

Symptoms of this injury can resemble many other shoulder issues:

  • Sensation of “catching”
  • Instability
  • Weakness
  • Limited range of motion
  • Pain when throwing or lifting objects

Treatment

Conservative treatments such as rest, ice, non-steroidal anti-inflammatory (NSAID) medication, and physical therapy can be effective. If these non-surgical treatment options do not improve pain, surgical treatment may be required. Commonly, this injury is repaired with arthroscopic surgery, which is when your orthopedic surgeon will insert a tiny camera and surgical instruments into your shoulder to repair it.

Body

The shoulder joint is described as a ball and socket joint, and is the most movable joint in the body. This allows the shoulder to provide the wide range of motion required to perform many activities, such as throwing, rotating, and reaching over our head. When the ball slips out of the socket, your shoulder has dislocated.

Causes and risk factors

  • Falling
  • Motor vehicle accident
  • Playing sports such as football, basketball, or volleyball
  • Forceful throwing, lifting, or hitting

Symptoms

A dislocated shoulder causes pain, and often an inability to move the shoulder. Other symptoms may include:

  • Instability and weakness
  • Swelling
  • Bruising
  • Visible bump under skin where ball has shifted
  • Numbness and tingling

Treatment

An orthopedic surgeon will reset the joint by moving your arm back into place. Your doctor may recommend rest, ice, a sling, rehabilitation exercises, and anti-inflammatory medications. Surgery is rarely needed for a first time dislocation, but it is often required for a shoulder that dislocates repeatedly (shoulder instability).