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We provide specialized assistive technology rehabilitation services for both pediatric and geriatric patients. A physician referral is required for initial evaluation and treatment.

What is assistive technology?

Assistive technology helps individuals with disabilities achieve greater independence at home and at work. The rehab specialists at St. Charles help assess each individual’s situation, and then provide recommendations for equipment and technology and instruction on how to use it.

We provide specialized assistive technology rehabilitation services for both pediatric and geriatric patients. A physician referral is required for initial evaluation and treatment.

We offer clinics on:

  • Adaptive Technology
  • Augmentation and Alternative Communication
  • Low Vision Rehabilitation
  • Vestibular Rehabilitation Training (VRT)
  • Wheelchair Seating and Positioning

Adaptive technology

We can provide recommendations for assistive devices to help at home and work, as well as instruction on how to use them. Our services include:

  • Evaluating individual capabilities and lifestyle needs.
  • Providing low-cost loans for trial equipment and solutions.
  • Recommending equipment and technological solutions.

Augmentative and Alternative Communication

We help people who have communication difficulties resulting from stroke, brain injury, neurological disease or developmental disabilities. Our services include:

  • Demonstrating and evaluating the use of communication equipment
  • Providing reports, recommendations and funding requests as necessary
  • Setting-up and training for communication systems

Low vision rehabilitation

We provide training and support for people with visual impairments. Some residual vision is required to participate. Our services include:

  • Evaluating effective use of remaining vision
  • Recommending adaptations to enhance daily functioning
  • Training to use optical and non-optical devices

Vestibular rehabilitation (VRT)

We can help retrain the brain to recognize and process signals from the inner ear and balance system for people with a variety of vestibular problems.

Wheelchair seating and positioning

We provide guidance about matching equipment to the level of an individual’s function and needs. Our services include:

  • Assessing flexibility and range of motion
  • Evaluating posture
  • Mapping pressure points
  • Measuring for customized seating
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Urgent Care

Illnesses and injuries are hard enough—getting quick, affordable care should be easy!

We're here for you with extended hours, easy accessibility and a mission to support your wellness. We think it's important for every member of our community to have access to reasonably priced, high-quality care.

Guide: Where To Go for Care

On your way?

Are you on your way to our Urgent Care? Let us know! Save your spot in line before you arrive by using our new On My Way feature below. If you'd like to zero in on a specific location, use the drop-down menu at the top of the location map and enter your zip code.

Our care team

St. Charles Urgent Care is staffed by family physicians, physician assistants and family nurse practitioners, alongside registered nurses and X-ray technicians.

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We also offer a variety of services to help patients and families navigate end-of-life issues, and provide support before and after their loved one has died. These include:

  • Transitions
  • Bereavement groups
  • Child grief groups
  • Pain and medication management
  • Medical supplies
  • Wound care
  • Community education
  • 24/7 access to an on-call nurse
  • Culturally sensitive care to patients of any age, background or diagnosis
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We provide our patients and families with a team of trained professionals. These teams can address a variety of needs from physical to spiritual. Our teams include:

  • Physician--medical director
  • Your primary care provider
  • Registered nurses
  • Medical social worker
  • Licensed therapists (physical, occupational and speech)
  • Home Health aides
  • Chaplains
  • Volunteers

Interested in volunteering? Visit our Hospice Volunteers page and apply today!

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Today, health care that once required hospital admission can often be delivered safely at home.

Licensed by the state of Oregon and certified by Medicare, St. Charles Home Health Services provides registered nurses, certified home health aides, physical, occupational and speech therapists and licensed social workers who collaborate with you, your family and referring physicians to develop and provide excellent in-home health care treatment.

Serving Bend, Redmond, Prineville, Madras and surrounding areas.

Whether you’re recovering from a hospital stay or receiving ongoing treatment, we will handle all the details. Our mission is to help you recover and function as comfortably and independently as possible in your own home.

Our Home Health services include:

Physical, Occupational and Speech Therapists

  • Assessment for risk level and prevention of falls
  • Assistance with cognitive issues, such as memory, problem solving and judgment
  • Diagnosis and treatment of communication issues and swallowing
  • Balance training
  • Family/caregiver training
  • Home safety evaluation
  • Maximizing mobility and functional independence
  • Recommendations for adaptive and assistive devices and equipment
  • Strengthening programs

Skilled Home Health Nurses 

  • Care plan development
  • Medication management
  • Ongoing consultation with your physician
  • Pain management
  • Wound and ostomy care (WOCN)
  • Collection and delivery of lab specimens
  • Education for you and your family on managing your health

Certified Home Health Aides

  • Bathing and grooming
  • Dressing
  • Foley catheter care
  • Incontinence care
  • Monitoring vital signs
  • Transfer of patients (e.g., from bed to chair)

Medical Social Workers 

  • Assessing qualifications for medical assistance
  • Discharge planning
  • Finding specialty services for stroke, cancer, AIDS and Alzheimer's
  • Identifying alternative funding sources
  • Identifying and referring community resources
  • Individual and family counseling
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What is gestational diabetes?

Gestational diabetes is a type of diabetes that is found for the first time when a woman is pregnant. Diabetes means that your blood glucose (also called blood sugar) is too high. Your body uses glucose for energy, but too much glucose in your blood can be harmful. When you are pregnant, too much glucose is not good for your baby.

What causes gestational diabetes?

Changing hormones and weight gain are part of a healthy pregnancy. But both changes make it hard for your body to keep up with its need for a hormone called insulin. When that happens, your body doesn’t get the energy it needs from the food you eat.

Diagnosed?

If you've been diagnosed with gestational diabetes, you can request a consult to see one of our diabetes education specialists or dietitians at 541-706-6348.

The registered nurses and registered dietitians in the St. Charles Diabetes Program are here to help you manage your gestational diabetes in Bend, Redmond, Prineville and Madras.

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What is diabetes?

Diabetes develops when the body doesn’t make enough insulin, is unable to use insulin effectively or both.

At St. Charles Health System, our goal is for all patients to live a high quality life, with as few hospital visits as possible. Here is some basic information on how to best manage your diabetes.

Type 2 diabetes

If you have Type 2 diabetes your body does not use insulin properly. This is called insulin resistance. At first, your pancreas makes extra insulin to make up for it. But over time it is not able to keep up and can’t make enough insulin to keep your blood glucose at normal levels. When this happens, sugar builds up in the blood instead of being used as fuel.

Type 2 diabetes causes blood glucose (sugar) levels to rise higher than normal. This is also called hyperglycemia. Type 2 diabetes is the most common form of diabetes.

Type 2 diabetes can be managed through diet, exercise and diabetic medications.

Type 1 diabetes

With Type 1 diabetes the pancreas makes little or no insulin, so the cells of the body cannot function properly. Over time these cells can stop working altogether. When this happens, sugar builds up in the blood instead of being used as fuel. This can be harmful to the body in many ways and leads to symptoms of diabetes.

When you have Type 1 diabetes, you must take insulin by injection or pump, in order to survive.

Symptoms of diabetes include:

  • Feeling thirsty
  • Increased hunger
  • Urinating frequently
  • Feeling weak or tired
  • Blurred vision
  • Weight loss
  • Numbness or tingling in the hands or feet
  • Infections that heal very slowly

You are at risk for diabetes if:

  • You have family members with diabetes
  • You are overweight
  • You have a history of high blood pressure or high cholesterol
  • You have a history of diabetes while pregnant

Some complications of diabetes:

Eye disease: See your eye doctor every year for a dilated eye exam. You may need to be seen earlier if you have blurred vision, especially in one eye, or blind spots.

Kidney Disease: You should have your urine checked every year. It is important to control your blood pressure (less than 130/80) in addition to your blood sugars to protect your kidneys.

Nerve Disease: Report numbness, tingling, burning or pain in your feet to your health care provider. Look at your feet every day for redness, calluses and cracks.

All people with diabetes have an increased risk for infection, heart disease and strokes. Heart attacks are the major cause of death in people with diabetes.

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We can help you monitor and manage Coumadin and anticoagulation medications

We serve patients who are taking medications to prevent blood clots by monitoring and managing a patient's use of anticoagulant medications.

We care for a wide range of patients including:

  • Cardiac patients who have had valve replacements
  • Cardiac patients with arrhythmias
  • Cancer patients with blood disorders
  • Patients with a history of blood clots due to injuries, events or medication 

Services include:

  • A comprehensive assessment of patient symptoms, medication, nutrition and health history
  • Integrated care with treatments the patient may be receiving from his or her cardiologist, oncologist or other medical providers
  • Regular reviews of vital signs and medications
  • Measurement of Protime/INR
  • Patient education about Coumadin and other blood-clot preventing medications
  • Prompt communication with your medical provider
  • Prescription refills
  • Pre- and post-operative care
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Our Advanced Illness Management (AIM) program is designed to help patients and their families maximize physical, emotional and spiritual quality of life and ensure their wishes for their health care are honored.

Have you had the talk?

It’s not fun to talk about health care choices at the end of life, but the talk can help you know your loved one's wishes before you have to make a difficult decision. Dr. Laura Mavity, clinical director of St. Charles’ Advanced Illness Management program, teaches you how to start a conversation and why it matters.

How can our Advanced Illness Management (AIM) Program help you?

Working closely with your attending physician, our program provides:

  • Expert treatment of pain and discomfort
  • Close communication and compassionate care
  • Help in navigating the health care system
  • Guidance with difficult treatment choices
  • Communication of your treatment goals and choices to your health care team
  • Home care coordination and referral to community organizations
  • Emotional and spiritual support
  • Comfort care

What is palliative care?

Palliative care is a multidisciplinary approach that provides patient-centered care for those with serious illnesses, relying on input from doctors, nurses, chaplains, social services and other allied health professionals.

Is palliative care the same as hospice care?

No. Hospice care is meant specifically for those approaching the last stages of life. Palliative care is appropriate for any stage of a serious illness.

When is the right time for palliative care?

Palliative care is appropriate at any age and at any stage of a serious illness. It is best introduced early in your care and can be provided at the same time as curative treatments.

How can I receive support from the AIM program?

For an AIM consultation, please ask your attending physician to place a referral to our program.

What can I expect from the AIM Program?

  • Relief from distressing symptoms such as pain, shortness of breath, fatigue, nausea, loss of appetite and difficulty sleeping
  • A better understanding of your condition and your choices for medical care
  • Improved ability to tolerate medical treatments
  • Expert coordination of your care with all members of your care team
  • Detailed planning to ensure your medical care after your discharge from the hospital meets your goals and needs

Advance Directive

At St. Charles Health System, we work hard every day to provide the highest quality health care to the communities we serve. And our caregivers will always respect your wishes and goals for your treatment. Experts recommend that every person over the age of 18 have an Advance Directive – a legal document that details your health care preferences if you are unable to speak for yourself. Studies show completing an Advance Directive can greatly reduce stress on your loved ones by informing them of your wishes.

Below is a button to the Oregon Advance Directive. There are two parts:

  • In the first part, you can indicate who you want to make decisions for you if you are unable to speak for yourself.
  • In the second part, you can let St. Charles know what kind of medical care you want in critical situations.

You can complete either part, or both. We encourage you to talk with your loved ones and your health care providers about your wishes, then review and complete both parts of an Advance Directive.

After you complete the form, it is important that you provide a copy to St. Charles. One of your care team members would be happy to make a copy for you to ensure it’s added to your medical record. If you have questions, we have trained professionals who can help you.

Thank you for considering completing an Advance Directive and ensuring your wishes are known to both health care workers and your loved ones. We're honored to care for you.

Oregon Advance Directive Form

Formulario de directiva anticipada de Oregon

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Programs of Evaluation, Development And Learning (PEDAL)

The Programs of Evaluation, Development and Learning (PEDAL), a service through St. Charles Health System in Bend, Oregon, offers clinical excellence to provide the best care for children and youth with special health needs in Central and Eastern Oregon.

PEDAL Providers specialize in the assessment, diagnosis, and treatment of disorders affecting a child’s development. Depending on the child and referral question, a single discipline consultation, neuropsychological evaluation, appointment with the developmental behavioral pediatrician, or a full team evaluation with psychology, developmental pediatrics, speech, occupational therapy, nutrition, and nursing will be completed. Each child’s needs are carefully reviewed by our lead psychologist to ensure the best type of evaluation within PEDAL to answer the referral question. 

What is a single discipline consultation?

Children and youth with special health care needs and their families are referred to PEDAL providers for a variety of neurodevelopmental and behavioral concerns.  We can provide consultation services to offer diagnostic, intervention and resource information to help families and referring providers make important treatment decisions.  For example, providers may assist families who have children/youth with chronic health conditions, concussions, tics, congenital heart conditions, autism and feeding issues.  Following such a consultation the primary care provider would provide documentation to place referrals to appropriate specialists. 

What is neuropsychological testing? 

A neuropsychological evaluation, also called neuropsychological testing, is an in-depth assessment of skills and abilities linked to brain function. This evaluation is completed by a PhD or PsyD Licensed Psychologist with specialty training in neuropsychology. The evaluation measures such areas as attention, problem solving, memory, language, I.Q., visual-spatial skills, academic skills, and social-emotional-behavioral and adaptive functioning. A neuropsychological evaluation is different from tests included in a neurological evaluation (e.g., EEG) or neuroimaging (e.g., CT or MRI scan).

The benefit of the evaluation, and the diagnoses and recommendations that come along with it, is that it allows other treating professionals, teachers, and parents or guardians to better understand why a child may be having difficulty in specific areas. The evaluation will provide recommendations for the types of interventions or treatments that may be effective and appropriate, given a child’s specific set of strengths and weaknesses. This can be so empowering to a parent/caregiver and child!

When is a neuropsychological evaluation needed?

Children and youth are referred for neuropsychological evaluations for a variety of concerns with the main goal being to carefully and comprehensively assess and identify strengths and vulnerabilities across multiple brain domains. Results of a neuropsychological evaluation can help clarify diagnoses and assist in the development of specific treatment recommendations to address a child’s needs at home, at school and in the community. The results and diagnostic conceptualization of a problem—or multiple problem areas—can also assist parents in better understanding their child’s strengths and weaknesses and address related concerns in the home setting. Diagnoses are also used to communicate between and among providers and to make sure a child is getting all of the services they can so that they can meet their ultimate potential.

The list below outlines some areas of concern that may lead to making a referral for a neuropsychological evaluation:

  • Inattentiveness, hyperactivity, impulsivity
  • Executive-functioning weaknesses, such as difficulty planning and organizing
  • Language disorders or delays
  • Visual-spatial, visual-motor, fine motor deficits
  • Intellectual disability
  • Autism spectrum disorder
  • Fetal Alcohol Syndrome Disorder
  • Congenital Heart Disorders
  • Tourette’s Disorder
  • Deficits in learning and functioning secondary to neurological and/or birth conditions (e.g., seizure disorders, epilepsy, traumatic brain injury, brain tumors, acquired or congenital hydrocephalus, premature birth)
  • Concussions
  • Genetic conditions such as Down Syndrome, William’s Syndrome
  • Post chemotherapy

*    A note about learning disorders: Unfortunately, insurance does not pay for learning disorder evaluations (including dyslexia).  If that is the priority reason for referral, those referrals must be sent to community providers and are an out-of-pocket expense to the family.

*    A note about ADHD:  We work closely with our pediatric providers to support their ability to provide ADHD assessment in the context of primary care.  There are times when a child/youth has a complex presentation and neuropsychological assessment is warranted.  This will be reviewed by the lead psychologist.

*    A note about complex psychological evaluations:  Unfortunately, PEDAL does not have the capacity to provide acute/crisis assessments.  We do assess for depression, anxiety and other psychological conditions within the context of the neuropsychological evaluation, but it cannot be the primary focus of the assessment.

What is a Developmental Pediatrician consultation/evaluation?

Developmental-behavioral pediatricians possess training and experience to consider, in their assessments and treatments, the medical and psychosocial aspects of children's and adolescents' developmental and behavioral differences. Developmental-behavioral pediatricians evaluate, counsel, and provide treatment for children, adolescents, and their families with a wide range of developmental and behavioral challenges and seek to help children reach their maximum potential. 

PEDAL could not be more pleased than to introduce Dr. Lisa Herzig, a Board Certified Developmental Behavioral Pediatrician to Central Oregon. Dr. Herzig completed her fellowship training at University of Washington/Seattle Children’s Hospital in 2015. She was on faculty at Seattle Children’s Hospital for about 6 years before making the move to Bend and joining the team at PEDAL in June 2022. She specializes in caring for children who have genetic syndromes, medical complexity, autism, or congenital heart disease that contribute to a developmental delay.

PEDAL Neurodevelopment Clinic

This team consists of the board-certified developmental behavioral pediatrician and clinical psychologist. Together, and in collaboration with the family/caregivers, this team assesses children with neurodevelopmental concerns such as autism spectrum disorders, genetic syndromes, complex ADHD, fetal alcohol, and other developmental delays.  

PEDAL NICU Follow Up Clinic

At the NICU Follow Up Clinic, babies born prematurely, or babies born with neurodevelopmental concerns are screened and evaluated.  This team consists of a developmental-behavioral pediatrician, clinical psychologist, speech and language pathologist, occupational therapist, nutritionist and registered nurse. Our goal is to provide developmental monitoring, refer to appropriate specialists, and ensure that the child and family are optimally ready to enter kindergarten.

How to refer to PEDAL

While many insurance companies allow patients to self-refer, we prefer to work directly with each child's primary care physician to ensure collaborative care.  As a result, we do require a physician referral for all of our patients. We do ask that providers send documentation that outlines the reason for referral, along with supporting progress notes.