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After your surgery

You will receive postoperative instructions before you leave the hospital

  • You will be instructed on wound care, medications, activity or diet restrictions, and what to expect during the healing process
  • If you are planning on going home after your surgery, you must have someone able to drive you home and someone to remain with you overnight following your surgery
  • It is recommended that children have two adults present for the ride home (one to drive, one to tend to and observe the child)
  • If you notice any signs or symptoms of infection following surgery, you should contact your surgeon’s office right away
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Pre-surgery clinic screening and appointments

Our goal is to provide you with important information about the day of surgery, coordinate any diagnostic tests you may need and to address any questions you may have about your surgery.

A member of our team will call you to determine if you need to be seen in the Pre-Surgery Clinic prior to your surgery. The need for a visit is based on your medical history and the type of surgery you are having. If warranted, an appointment will be scheduled with you while you are on the phone. 

If you do not need an appointment, a nurse will call you one to three days before your surgery to review your medical history, medications, any recent lab work and to provide you with your pre-surgery instructions. If you have not been contacted by a nurse before 2 p.m. the week day before your surgery please call us at 541-706-6785 or the clinic Charge Nurse at 541-706-2718. The nurse can answer any questions you may have about the surgery. This phone call usually takes between 30-40 minutes to complete.

During your visit you will:
  • Pre-register for your surgery
  • Verify your insurance information. If you are uninsured you can call the Financial Estimator Number (541)706-7780 or refer to our Patient Financial Assistance Guidelines
  • Meet with a Registered Nurse who will review your medical history, update your medical record, including all medication both prescription and non-prescription, document any previous surgeries and issues regarding anesthesia
  • Complete any necessary pre-operative labs or diagnostic tests
  • Receive important instructions for your day of surgery
  • Depending on your surgery, you may receive an educational video and/or CD that you can take home

What to bring to the appointment:

  • Any paperwork your doctor may have given you to bring to the hospital
  • A list of your current medications with dosages (including non-prescription medications), allergies to medications and any previous surgeries
  • Your insurance card, photo identification and co-pay if applicable
  • A list of hospital-related questions
  • A family member, or friend, if desired
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Surgery Instructions for Redmond

We are dedicated to providing our patients with high quality, compassionate care. Your doctor will schedule you for a pre-surgery visit or phone call with one of our pre-op nurses. They will review your current health, medical history and medications. Please keep a list of all medications, including over the counter, herbals, vitamins and supplements along with the dosages. The nurse will also give you a check-in time for your procedure/surgery.

You may contact one of the pre-op nurses at 541-548-6547 Monday-Friday from 8 a.m. - 5 p.m. for any questions regarding your procedure. If no answer, we may be helping another patient, so please leave your full name, date of birth, and a good call back number

You will also receive a call from our business office to discuss your insurance coverage.  It is important to review all charges incurred. You may contact the business office at 541-548-8131 for any insurance-related questions.

Special preparations the day before your procedure/surgery

If your doctor has ordered a “prep” or given you specific instructions in addition to those below, it is important to follow them carefully.

Do not eat or drink after midnight. This includes chewing tobacco, gum, candy, mints, or throat lozenges.

Do not smoke or use tobacco products for 24 hours prior to your procedure/surgery.

Getting a good night’s sleep is important.

Checklist of things to bring with you:

  • Valid picture id
  • Insurance or Medicare card
  • Advance Directive (if you have one)
  • Power of attorney (if you have one)
  • Plan for transportation and care afterwards
  • Person to contact and phone number
  • Person who will receive medical report after your procedure ( if you have one)
  • Case for eyeglasses, contact lenses, dentures and/or hearing aids

On the day of your procedure/surgery

  • It's best practice to bathe or shower within 24 hours of your procedure/surgery
  • Take your medications as directed by your surgeon with a sip of water
  • Wear loose-fitting clothes
  • Do not wear jewelry, body piercings, make-up, powder, lotion, deodorant or cologne
  • Leave all your valuables at home
  • You may bring dentures, hearing aids, contact lenses and glasses
  • If required, bring legal guardianship or power of attorney documents
  • There will be forms and consents to sign (in addition to those you may have already signed)
  • Check-in at the volunteer desk, in the lobby of St. Charles Redmond (Kingwood Ave)
  • An anesthesia provider, your surgeon and your nurse will meet with you to answer your questions before your procedure/surgery

After your procedure/surgery

You will be monitored until the sedation begins to wear off. Your nurse will assist you with pain control. Once you are more awake, you will either be taken upstairs to a hospital room. For a same-day procedure/surgery, you will return to the Same Day Unit until you are ready to go home.

Going home the same day

  • You must have an adult available to stay with you for the first 24 hours
  • If taking a taxi, the adult staying with you needs to ride in the taxi with you
  • Do not drive
  • If the patient is a minor, a parent or legal guardian must stay in the waiting area throughout the patient's stay
  • Children under 8 years old or weighing less than 80 pounds must ride in a car seat for traveling home
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Surgery Instructions for Bend

  • A nurse or scheduler will call you the afternoon prior to your scheduled surgery to inform you of your arrival and confirmed surgery time. If you have not been contacted with your arrival time by 4 p.m. please call us at (541)706-7728.
  • You will be asked to arrive 1-2 hours prior to your scheduled surgery depending on the type of surgery being performed.
  • Please follow all instructions provided to you either at your visit or during the phone call with the pre-surgery nurse.

If you have any questions, concerns, or changes in your condition prior to surgery please call your surgeon. If you are not able to reach your surgeon you may call the Pre-surgery Clinic at (541)706-2718 (please leave a message if after 6:30 p.m.)

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Information for Surgery Patients

St. Charles Health System is a Joint Commission accredited facility and we base our standards of care on those set forth by several professional organizations including the American Society of Anesthesiologists (ASA) and the Association of PeriOperative Registered Nurses (AORN).

Our Pre-Surgery Clinic nurses work in conjunction with anesthesiologists and other medical providers to medically clear patients prior to their surgery. In addition to pre-surgical screening, our nurses provide individualized pre-procedure instructions as well as arrival times along with our scheduling team. After your surgery you will receive discharge instructions that provide you with follow-up care specific to your individual needs and type of procedure performed.

For more specific information please click the area of interest below;

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Spiritual Care Services

Professional chaplain services are available at all four St. Charles campuses. The hospital chaplains provide spiritual support, patient and family support, advocacy, crisis intervention, end-of-life care and support patients’ spiritual practices.

Hospital chaplains

Our hospital chaplains have clinical and theological training and experience. They are available to compassionately minister to your spiritual, emotional and religious needs, and they respect the variety of paths used by individuals to find meaning. Our hospital chaplains are here to support you 24-hours-a-day, seven-days-a-week and serve throughout the hospitals and all their various departments.

Hospital chaplain assistance includes:

  • Taking time to sit down and provide a listening presence
  • Reflecting on the meaning of your illness and your understanding
  • Offering prayer, scripture, arranging for sacraments or rituals at your request
  • Calling your pastor/spiritual leader to notify them of your hospitalization
  • Helping you find hope again
  • Supporting your family and friends spiritually or emotionally
  • Assisting with your Advance Directive
  • Facilitating conversations with your physicians and other caregivers
  • Facilitating ethical decision making

Contact a chaplain:

  • Telephone the hospital operator at 541-382-4321
  • Ask your nurse, or any member of your care team, to contact a chaplain

Hospital chapels and sanctuaries

We invite you to visit our chapel or sanctuaries for prayer, meditation or quiet reflections. They are inclusive places where all are welcome and all may find connection to the spiritual journey.

Chapel at St. Charles Bend

The chapel is always open and is located on the second floor, adjacent to the Lynn Griffith Memorial Garden.

Sanctuary at St. Charles Redmond

The Sanctuary, located on the first floor, is available to everyone for personal prayer and meditation.

St. Charles Prineville

Your caregivers at St. Charles Prineville would be glad to arrange spiritual support for you. Contact your nurse or other caregiver if you are interested.

St. Charles Madras

Your caregivers at St. Charles Madras would be glad to arrange spiritual support for you. Contact your nurse or other caregiver if you are interested.

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Smoke Free Policy

In the best interest of the health of our patients, visitors and health care providers, St. Charles Health System’s facilities are entirely tobacco-free. Tobacco use — defined as the smoking of cigarettes, cigars and pipes and the use of chewing tobacco and e-cigarettes — poses a significant health risk to the user and can be harmful to others. Tobacco use restrictions apply to all caregivers, physicians, patients, families and visitors.

 

 

 

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St. Charles provides patients and their families with delicious, healthy meals and snacks

Hospital food? Yes, please. St. Charles room service earns praise from patients and their families. We strive to prepare fresh, quality meals for patients at all of our hospitals using all-natural meats and organic vegetables.

Daily room service hours

St. Charles Bend Campus 6 a.m. to 8 p.m.
St. Charles Redmond Campus 6:30 a.m. to 7 p.m.
St. Charles Prineville 6:30 a.m. to 7 p.m.
St. Charles Madras 7 a.m. – 7 p.m.

Guest meals

Family, friends and guests of patients are welcome to dine in the patient's room. Guest meals are available but may not be charged to the patient's room. Payment must be made in cash. Credit cards are not accepted.


On-campus options

We also have an array of food options available onsite at all four of our hospitals. Stop by one of cafes or delis whether you’re craving a piece of gourmet pizza or fresh-made pasta or just looking for a latte.

St. Charles Bend Campus

Cascades Café (second floor of Bend hospital)

Our cafe offers friendly service and a diverse variety of entrées. We serve made-to-order pasta dishes, gourmet pizza, extensive salad bar and house-made dessert. You can dine in or grab and go.

Hours: 6:30 a.m. to 7:30 p.m. daily

Micro-Market (Bend hospital lobby)

Open nightly from 9 p.m. to 5 a.m.

St. Charles Redmond Campus

Redrock Cafe

This cozy cafe features pizza and pasta dishes, a range of special entrees, burgers, sandwiches, salads and an extensive salad bar. We also offer fresh-baked desserts, beverages, frozen yogurt, bakery goods and coffee drinks.

Hours: 6:30 a.m. to 7 p.m. daily

St. Charles Prineville

Combs Flat Kitchen

The Combs Flat Kitchen at St. Charles Prineville offers daily breakfast, lunch and dinner specials.

Hours: 6:30 a.m. - 5:30 p.m. daily

St. Charles Madras

Juniper Ridge Cafe

A nutritious and well-balanced diet is always important in the support of wellness, to enhance recovery and promote the healing process. St. Charles Madras’ Juniper Ridge Café offers patients and their guests tasty menu options and delectable daily specials.

Hours: Monday-Friday 7 a.m. to 7 p.m.

Closed from 9:15 a.m. to 10:30 a.m. and from 2-3 p.m. on weekends and holidays.

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Code of Ethics

St. Charles Health System is committed to our mission to "improve the health of those we serve in a spirit of love and compassion." As a growing, dynamic organization of dedicated people who strive to do the right thing, nothing less than the highest standards of conduct is acceptable to us. Our Code of Conduct provides the organization with a clear perspective and understanding of ethical behavior at St. Charles. We have selected EthicsPoint (an outside vendor used by many corporations) to provide you with simple methods to report anonymously and confidentially issues and concerns associated with unethical or illegal activities, or concerns about violations of our St. Charles Code of Conduct.

You may file a report on the website or call 1-888-373-8881. You will remain anonymous, and your report will remain confidential unless you choose otherwise. The St. Charles policy ensures that there will be no retaliation against any individual who reports a valid concern. The success and integrity of our organization depends upon providing our services in an ethical manner. We appreciate your support and cooperation in helping us to continue to provide the excellent care that we are known for in our region by reporting any concerns that you may have. Please know that by doing so, you are doing the right thing for the protection of patients, caregivers and our community.

Online
www.ethicspoint.com

By phone
1-888-373-8881

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Informed consent and medical records privacy for minors

Health care access, confidentiality and privacy

In Oregon, capable adults may make their own decisions about their health care. Capable adults may also access their own health care records, and under most circumstances, may also decide who can access their health records.

Under state and federal law, some minors may make their own decisions about some of their own health care. In some situations, the law requires that a minor’s health records be kept private from his or her parents.

At St. Charles, we believe that informed consent, medical record access and medical record confidentiality are extremely important issues affecting all of our patients.

This page is designed to provide patients under the age of 18 and their parents with information about health care decision making, medical record access and confidentiality.

At age 14:

A capable patient may access mental health, drug or alcohol treatment without parental consent. The minor’s parent may be involved prior to the end of the treatment. If a patient self-consents to mental health treatment, then the medical records of that treatment are confidential and will not be shared with his or her parents.

At age 15:

A capable patient may consent to hospital, medical, surgical or dental treatment, and some optometry services.

At age 16:

A capable patient may donate blood.

At age 18:

A capable patient may consent to his or her own medical treatment, may access his or her own medical records and may decide whether others may access his or her medical records.

At any age:

An emancipated minor and a married minor may consent to his or her own medical treatment, and may keep his or her medical treatment confidential from his or her parents.

Minors of any age may access birth control and testing and treatment for sexually transmitted infections including HIV. When will a minor’s parent be notified of treatment?

For most health care services, a minor patient’s parents may be advised of the care, diagnosis or treatment without the consent of the minor patient.

For treatment related to a mental or emotional disorder or chemical dependency, the minor’s parents may be involved before the completion of treatment, or sooner if the minor’s condition presents a risk of suicide, or requires inpatient treatment or detoxification.

A minor’s parent will not be informed of treatment in cases where the minor has been sexually abused by the parent. An emancipated or married minor’s parents will not be informed of any treatment, absent the minor’s consent.

Mandatory reporting

Certain circumstances require doctors, nurses, social workers, teachers, police officers and some other adults to notify authorities of a minor’s health condition, or of a concern about a minor’s safety.

When will a minor’s parent be able to access the patient’s medical records?

At age 18, patients of St. Charles Health System are granted access to their medical records through the Patient Portal.

To protect minors’ privacy, parents are not granted access to their child’s records electronically. Some medical records are specifically protected from disclosure to a minor’s parents. However, many types of records are not specifically protected. By policy, if a minor requests that certain care remain confidential from his or her parents, St. Charles Health System will attempt to honor that request, within the confines of applicable law.

If you are a minor and you would like to access your own health information, or a parent and would like to access your child's medical records, please contact Health Information Management at 541-706-7784 to complete a request form.

If you have questions, please talk to your provider.