Ideal transfer conversation

1. State indication for transfer - usually not a diagnosis but a resource need (i.e. bed availability, procedure capability, subspecialist)
2. Concise clinical summary
3. Accept patient as soon as it is clear that transfer is appropriate
4. Clarifying questions - only pertinent to immediate care needs
5. Any necessary interventions before transfer?
6. Agree on mode of transport
7. Transfer center or accepting provider gives summary statement: Patient accepted by ______ doctor to go to ______ unit by ______ transport.
8. GOAL IS physician to physician conversation of < 6 minutes

Transferring patients to St. Charles

The St. Charles Transfer Center facilitates patient transfer to St. Charles medical facilities. To arrange transfer, please call 541-706-5816 to discuss your patient’s care with a St. Charles physician. If not familiar with the patient transfer process, please take a moment to review the ideal transfer conversation document.

If you have any further questions, please contact the Transfer Center at 541-706-5816.

Informed Consent Forms

Procedural Informed Consent Forms

Procedural Informed Consent Forms (English)
Consentimiento informado para el paciente sobre el procedimiento medico
 

Anesthesia Informed Consent Forms

Anesthesia Informed Consent Forms (English)
Consentimiento informado para el paciente sobre la anesthesia

Access EpicCare Link

Use EpicCare Link for new procedure scheduling requests, to modify existing requests (including changing, canceling or rescheduling a procedure), to confirm scheduled cases and line-ups, and to release assigned block time.

Contact your Site Administrator to request EpicCare Link access. If you need to report an issue or need login assistance, call 541-706-6394.

Urgent/Emergent Add-Ons

Add-ons are Urgent/Emergent cases with the exception of patients who are currently in house. Case Requests received on the day of surgery or after 5 p.m. two business days prior to the surgical date are considered add-ons as well as weekend, holiday, and evening cases. Add-ons are vetted based on patient acuity and resource availability. Directions for add-on scheduling:

1. Submit a "Case Request" in Epic

AND

2. Call the Charge RN for unit in which the procedure is intended to take place to discuss needs

Charge RN phone list:

Bend OR: 541-706-7789
Bend MDU: 541-706-6975
Bend Cath Lab: 541-706-7230
Redmond OR: 541-548-8131
Prineville OR: N/A
Madras OR: 541-475-3882

Preparing patients for surgery

Pre-Anesthesia Protocol 
Requirements for Surgery 
Optimization Recommendations 
Perioperative Anticoagulation Guideline

Guidelines and policies

Medicare Inpatient Only Procedures List
NCEPOD Classifications
Perioperative Anticoagulation Guideline 
Surgical Procedure Scheduling after 2200 hours 
Pre-Anesthesia Protocol 
Surgery and Procedural Schedule Management, Bend 
Surgical and Procedural Block Management, Bend
Surgery and Procedural Schedule Management, Redmond
Surgical and Procedural Block Management, Redmond

Forms

For the convenience of our MD offices, the forms listed below are formatted as Adobe Acrobat fillable .pdf forms. Click the links below to access the forms and save a copy to your desktop.

Scheduling contacts

St. Charles Bend:
Surgical phone: 541-706-7788
Procedural phone: 541-706-7728

St. Charles Redmond:
Phone: 541-526-6503

St. Charles Prineville:
Phone: 541-447-8346
Fax: 541-416-9942

St. Charles Madras:
Phone: 541-460-4083
Fax: 541-460-4070

Miscellaneous Contacts

Medical Records
Phone: 541-706-7166
Fax queue: 541-598-3403 (surgical and procedural-related medical only)

OR special requests/Supply Chain:
Phone: 541-706-7745 option 2
Email: [email protected]

Bend pre-surgery clinic
Phone: 541-706-6785
Fax: 541-706-6381

Leadership

Steve Gordon, MD, MPP, FACP
President and CEO of St. Charles Health System

Rebecca Berry, MBA
Vice President, Chief Human Resources Officer

Jaycee Bridges, MBA, CPA
Vice President, Finance

Theresa Drulard, MBA
Vice President, Performance Optimization

Shannon Edgar, MBA, BSN, RN
Vice President, Chief Nursing Executive

Lloyd Fobi, MBA, MEng
Senior Vice President, Chief Information Digital Officer

Tom Foster, MBA
Vice President, Strategic Initiatives and Transformation

David Golda, MHA, MS PT
Vice President and Hospital Administrator
St. Charles Bend and Redmond

Mark Hallett, MD
Senior Vice President, Chief Clinical Officer

Michael Hartke, MBA
Executive Vice President, Chief Operating Officer

Christy McLeod
Senior Vice President, Specialty Service Lines

Kayley Mendenhall
Vice President, Strategic Communications

Jodie Mooney, JD
Senior Vice President and Chief Legal and Risk Officer

Mike Richards, MBA
Vice President, Business Development

Emily Salmon, MS
Vice President, Whole Person Care and Community Health

Todd Shields, MBA
Vice President and Hospital Administrator
St. Charles Prineville and Madras

Matt Swafford
Senior Vice President, Finance and Strategy
Chief Financial Officer

Mike Vinovich, MBA
Vice President, Revenue Cycle

J. Corey Schmid, MBA

J. Corey Schmid joined the St. Charles Board of Directors in August 2019. As general partner at Seven Peaks Ventures, Corey leads the organization’s digital health investment portfolio. She is also a trusted executive innovation advisor and board member to regional health care systems, industry consortiums and startups as a venture capital partner and mentor backing brilliant entrepreneurs looking to create their next big thing. Prior to joining the ranks of venture, Corey spent about eight years as a business director for several products and medical device divisions at Philips Healthcare, spanning locations from Bend, Ore. to Vienna, Austria. In addition to her role on the St. Charles board, Corey serves on the board of directors for Amplion, Inc., is a board observer for Bright.md and is a Junior Achievement volunteer and instructor.

Reason for service: “I am inspired as a community member raising my two boys and building my business here in Bend, to have a positive impact on the health, well-being and sustainability of our most critical service provider, St. Charles Health System. We can raise the bar for all of our Central Oregon residents, and I'm honored to be a part of our future.”

Jamie E. Orlikoff, MA

James (Jamie) Orlikoff is president of Orlikoff & Associates, Inc., a consulting firm based in Chicago that specializes in health care governance, leadership, strategy, quality, safety and system development. He has served on the St. Charles Board of Directors since January 2018. Orlikoff holds bachelor’s and master’s degrees in psychology. He is a national adviser on governance and leadership to the American Hospital Association. He completed 12 years on the board of Virginia Mason Health System in Seattle and during that time served as vice chairman of the board and chairman of the governance committee.

Reason for service: “I am very concerned about the future of rural health care in America, and am familiar with and committed to Lean. The opportunity to help St. Charles achieve its mission and use Lean to do so is very compelling to me.”

Steve Gordon, MD, MPP, FACP

Steve has more than three decades of diverse experience as a physician, educator, executive and board member. He has served in progressive leadership roles with medical groups, hospitals, integrated delivery systems, payers, and the public sector, complementing an earlier career in clinical medicine and post-graduate education. Most recently, Steve has worked nationally as a senior management and strategy consultant, including interim executive roles.

Steve was named President and CEO of St. Charles Health System in February 2023, after serving in the role on an interim basis for eight months. He joined the Board of Directors of St. Charles in 2014, has served on various policy and governance committees for the American Hospital Association, and in 2023 was re-elected to the Board of Directors for the Oregon Association of Hospitals and Health Systems after previous service earlier in his career. 

Outside of health care, Steve was a trustee and board chair for the Catlin Gabel School in Portland, Oregon. He has three sons and enjoys cycling, skiing and cooking.

Steve trained as an internist and primary care physician at Massachusetts General Hospital after graduating from Harvard Medical School and Harvard College. He also earned a Master’s Degree in Public Policy from Harvard’s Kennedy School of Government.

Reason for service: “The opportunity to collaborate with others in service to Central Oregon.”

Daniel F. Schuette, CLU, ChFC

Dan Schuette, a Prineville native, joined the board in 2007 after serving on the Pioneer Memorial Hospital board of directors and the St. Charles Planning and Development Committee. He served as the board chairman from 2015 to 2020. In addition to his service to St. Charles, Dan is also a Board Member of the Oregon Association of Hospitals and Health Services as well as a member of the American Hospital Association Council on Governance.

Reason for service: “I made a commitment to my deceased mother-in-law to do everything I could to make sure the citizens of Central Oregon had access to excellent medical care.”

St. Charles Board of Directors

Jon Bullock, Vice Chair

Andy Davidson

Dr. Steve Gordon

Shelly Handkins

Chris McClellan

Jenny O'Brien

Jamie Orlikoff

Ann E. Rhoads, Board Chair

Dr. Glenn Rodriguez

J. Corey Schmid

Dan Schuette