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Three years ago, St. Charles Health System was experiencing a persistent shortage of Certified Nursing Assistants (CNA), with just 30 to 40 percent of positions regularly filled. 

“We couldn’t hire them fast enough to fill the need. We were always short CNAs,” said Donna Harrison, operations coordinator for St. Charles.  

Now, thanks to an innovative partnership between St. Charles Health System and Central Oregon Community College (COCC), that staffing shortage has closed significantly. Since March 2020, 165 CNAs have gone through the fast-paced immersive program and 10 new trainees just began a new cohort of the successful program. 

Under the creative workforce solution, individuals who join the CNA training program are paid and receive benefits while undergoing their intensive 6-week training course. COCC instructors provide the instruction and facilitate the testing and the participants receive hands-on training at St. Charles Bend. 

“Our goal with this program is to eliminate as many barriers as possible,” said Harrison. That meant condensing and intensifying the training and making the students employees beginning on the first day. 

“COCC is proud to be a reliable, successful, and long-term workforce training partner to St. Charles,” said Laurie Chesley, president of COCC. “Health care staffing shortages require responsive solutions, and together our two institutions have developed a sustainable, replicable approach.”  

“With our nationally certified curriculums, established clinical partnerships, and experienced local faculty, COCC was able to quickly deploy an accelerated, on-site cohort model specifically for St. Charles,” adds Julie Downing, instructional dean overseeing Allied Health programs at COCC.

Encouraged by the success of this model, in April 2022 St. Charles also started a similar training program for medical assistants (with a goal to graduate 24 medical assistants annually). St. Charles is also in the beginning stages of developing a program for pharmacy technicians in partnership with COCC. 

Vital role

In his role as nurse manager on the progressive care unit, Don Jacobs sees the positive impact CNAs have on patient care every day. “They are doing the things that help patients feel better, like brushing hair, brushing teeth, taking a shower, helping patients get up and walk. The work our CNAs do is what helps our patients heal.”  

Jacobs said when the unit wasn’t fully staffed with CNAs, those tasks often fell to nurses, which meant nurses were able to take care of fewer patients, which in turn led to fewer patients being able to be served. 

“This program has been a huge success and the CNAs coming out of it are well trained and able to jump in and contribute right away,” said Jacobs. 

Serving as a CNA can be an entry point to other health care careers, with many going on to become nurses, pharmacists and so on. But for some, being a CNA is a calling. That’s true for Naomi Steele, a CNA in the Bend hospital who discovered her passion for caring for people while taking care of a loved one. The experience inspired her to switch careers and she started the CNA training program six months ago.  

“This has been in my bones my whole life," she said. "Once I learned that the CNA role spent the most time at the bedside, that’s when I knew that’s where I wanted to be.” 

Steele says the program was an ideal fit for her: “They not only pay for the program, but they pay you to be in the program. All of it checked all the boxes,” 

Individuals who are interested in applying to be part of the next CNA cohort can apply now to fill one of 20 seats. The next cohort will begin in October and applications close Aug. 20. 

Learn more about the CNA program. 

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond, La Pine and Sisters. St. Charles is a private, nonprofit Oregon corporation and is the largest employer in Central Oregon with more than 4,500 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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A team of St. Charles caregivers recently returned from the Central American country of Belize, where they provided much-needed medical services free of charge to underserved rural populations.

The group was led by Dr. Les Dixon, a physician at the Madras Emergency Department who first traveled to Belize in 2017 with the Ohio-based nonprofit Partners for Medical Relief at the urging of his oldest daughter Chloe. After hearing her parents’ stories about past medical trips, the then-15-year-old encouraged her dad to take another one…and to bring her along.

“That first trip with Chloe was pretty impactful,” Dixon recalled. “The need for medical resources was huge, but the Belizean peoples’ outlook on life and how happy they were was pretty powerful.”

The father/daughter trip became an annual affair, and Dixon started recruiting his St. Charles colleagues to join them. This year, they brought their largest group yet, a mix of six health care providers and four of their family and friends who joined to help with logistics and support the mission. In February, the team traveled to Corozal, Belize, where health care resources are extremely limited and there is only one doctor for the 50,000 residents in the area.

Along with a larger group from Cincinnati, they were split up into two teams: One that put on clinics in rural villages, and a surgery team that worked out of a local hospital. Both teams did as much as possible to use local staff and to integrate with and support the local health care system.

“At the village clinics, you can come and get your blood pressure and blood sugar checked, get your vitamins, worm pills, get started on medication,” Dixon said. “But a lot of patients just want a provider who has some training who can look at them and go ‘Yeah, you’re doing well.’”

This year’s trip was the first for Matt and Julie Cline, an ER nurse and occupational therapist, respectively, who were part of the village team. Outside their clinics, hundreds of people would line up to wait to be seen, some having traveled for several days to get there.

Diabetes and hypertension were prevalent conditions in the villages, Matt Cline said, but eye problems were also common. “They don’t have much access to glasses there. Unfortunately, we didn’t have an optometrist on the team, but we brought down a lot of prescription glasses, readers (and) sunglasses,” he said. “There were people who had mentioned having headaches for years, and we would give them a pair of $2 reading glasses and it’d be a life-changer for them.”

Julie Cline was the first occupational therapist to join the team, and she immediately saw a huge need for therapy services.

“They hadn’t had much of a therapy focus before, but I felt like therapy was one of the most important services we provided,” she said.

Julie Cline saw an average of 25 to 30 patients a day, including many pediatric cases and children with autism, ADHD and speech and sensory disorders. When seeing adults, many of whom do hard manual labor, she encountered numerous neuropathy and work-related injuries causing chronic aches and pains.

“We talked a lot about positioning while working and sleeping, because many of them sleep on the ground or in hammocks,” she said. “I gave them exercises to do for stretching, flexibility and strengthening, and focused a lot on their posture. Just those little simple things that can make a huge difference in their everyday life.”

Darlene Merlich, a surgical technician based in Prineville, had the critical job of preparing the operating rooms, which due to lack of local staff are not open most of the year. This being her third trip to Belize, she came equipped and prepared to ensure the operating rooms were as close to familiar standards as possible, thanks in part to some donations from St. Charles.

“The surgical equipment they have in Belize is almost always donated and pretty old,” she said. “This year I was able to bring down three full trays of surgical instruments from St. Charles Prineville, and 12 suitcases full of donated surgical supplies. We went from just getting by with what was there to being able to provide a much better patient experience.”

In addition to helping people who need help, the trip provided valuable medical experience for the caregivers, Merlich said.

“It was great for me to get in there and sharpen skills while also learning new ones," she said.

The surgical team primarily did hernia surgeries and gallbladder removals, with the occasional biopsy or mass removal. Dr. David Carne, a general surgeon at St. Charles, said some of the patients had been living with hernias for years and even decades, and the free surgeries made a huge difference in their quality of life.

“It’s amazing what these people can put up with for years, and they've obviously been miserable,” Carne said. “They just don’t have any other alternative. It's hard because we usually have 200 to 300 people waiting to be seen on that first day, but we can only provide treatment to 70 to 80 of them.”

For the future, Dixon and Carne hope to increase surgical capacities on the trips.

“The need for elective surgery is huge,” Dixon said. “If we could find a way to grow our surgical presence to really bring down the sheer load of people who need surgery, that would be a huge service to the people of northwest Belize.”

Carne is fluent in Spanish, so he handled pre-op for patients himself: Meeting them, explaining the procedure, answering their questions, and generally making them more comfortable. This year, for the first time, he was also able to follow up with his surgical patients through WhatsApp after returning to United States.

“Being able to follow up and connect with them afterwards, it’s been a game changer and they’re so grateful,” he said.

All involved said they want to make the journey to Belize as often as possible and bring more providers, support staff and resources in future years. All, too, spoke of the need for more health care providers from any and all specialties.

“If you’re in the medical field, you enjoy helping people and want to give back in this way,” Julie Cline said, “this trip is one of the most rewarding things you can do.”

For more information on Partners for Medical Relief or its upcoming medical mission trips, visit www.partnersformedicalrelief.org.

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A new Oregon requirement that goes into effect July 1 gives patients the right to have a trained medical chaperone present during any genital, rectal or breast examination.

The Oregon Medical Board rule was not implemented because of a particular incident, but as a result of the recommendation of a statewide group focused on sexual misconduct.

Here are some things to know about medical chaperones at St. Charles:

  • Patients have always been able to ask for a chaperone during a sensitive clinical encounter, and St. Charles currently provides a chaperone upon request. The new rule simply requires Oregon health care providers to make the offer to patients.
  • By law, a medical chaperone must be a licensed Oregon health care professional or a designated staff member who has completed a training course.
  • The chaperone cannot be a friend or relative of the patient. However, the patient can request that a friend or relative be present.
  • Adult patients (15+ years) may opt out of having a medical chaperone present.
  • Patients under 15 years of age must have a medical chaperone present during sensitive exams or treatments, unless a parent/guardian/legal representative declines.
  • A St. Charles physician, provider or caregiver may postpone a sensitive exam or treatment until a chaperone can be present.

For more information on the Oregon Medical Board Rule, visit stcharleshealthcare.org/chaperone.

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Ingredients:

  • 1 pound cake (store-bought or homemade), cut into cubes
  • 1 cup fresh strawberries, sliced
  • 1 cup fresh blueberries
  • 2 cups whipped cream
  • 1/4 cup powdered sugar
  • 1 teaspoon vanilla extract

Instructions:

  1. In a mixing bowl, combine the whipped cream, powdered sugar, and vanilla extract. Stir until well combined and set aside.
  2. In a trifle dish or a large glass bowl, layer one-third of the pound cake cubes at the bottom.
  3. Top the pound cake layer with a layer of sliced strawberries.
  4. Add another layer of pound cake cubes on top of the strawberries.
  5. Sprinkle a layer of blueberries over the pound cake cubes.
  6. Spread one-third of the whipped cream mixture over the blueberries.
  7. Repeat steps 2 to 6 for another layer.
  8. Finish by adding a final layer of pound cake cubes, followed by the remaining whipped cream on top.
  9. Garnish the trifle with additional strawberries and blueberries on the surface to create a patriotic pattern.
  10. Refrigerate the trifle for at least 2 hours or overnight to allow the flavors to meld together.
  11. Serve chilled and enjoy!
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If you’re a regular reader of this column, first of all: Thank you.

Launched six months before the COVID-19 pandemic, it provides a valued communication channel between St. Charles and the communities we serve. And I know it is valued because so many of you take the time to tell me. Thank you for that, too!

I enjoy having this space as a monthly opportunity to talk directly about the impact we make across Central Oregon and what’s happening organizationally – celebrations and challenges, innovations and improvements, exciting new services, inspirational patient stories and, of course, the caregivers, physicians and providers who make this place what it is.

There is so much going on at St. Charles, I want to make sure you’re connected with us in ways that best suit you and your lifestyle. Here are some options:

At St. Charles, it’s our vision to create America’s healthiest community, together. The key word there is “together” – we can’t do it without people like you.

Again, thank you for caring about what’s happening at St. Charles and about our impact to all we serve.

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St. Charles awards $100K to Central Oregon nonprofits
Grants are part of St. Charles Health System’s community benefit program

Schools, food pantries, houseless service providers and health and wellness programs for first responders are among 16 nonprofits in the region that were recently awarded community benefit grants totaling $102,500 from St. Charles Health System. These local nonprofits are helping meet the critical needs of individuals and families, providing services that are working to prevent or end homelessness, break the cycle of food insecurity and advance inclusion, diversity, equity and acceptance work across Central Oregon.

Organizations receiving the largest grants during the first funding cycle include:

  • Family Access Network (FAN), which received $10,000 for FAN advocate services;
  • The Giving Plate, which received $10,000 for its hunger relief program;
  • MountainView Community Development, which received $10,000 to increase the safety of their safe parking program
  • Redmond Fire and Rescue, which received $9,000 to implement a mental health peer support program for their first responders
  • 509-J Online School, which received $7,500 for its weekend food program

“I’d like to thank St. Charles for their generous support of our members. I think the award aligns the mission of St. Charles and Redmond Fire and Rescue very well, and so I really appreciate the award and collaboration from St. Charles,” said Redmond Fire and Rescue Chief Pat Dale.

As a nonprofit organization, St. Charles is dedicated to giving back to the Central Oregon community in many ways, including through community benefit grants. By collaborating with other nonprofits in the area, St. Charles aims to implement and support best-practice and evidence-based initiatives that address community needs and improve the overall health of the region.

“All of these organizations provide a great service and St. Charles is very proud to be able to provide support,” said Carlos Salcedo, St. Charles’ manager of community partnerships. “The 16 organizations we’re funding this cycle are truly meeting the needs of our community.”

To learn more about St. Charles’ community benefit program or apply for our next grant cycle, visit our Community Benefits page.

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond, La Pine and Sisters. St. Charles is a private, nonprofit Oregon corporation and is the largest employer in Central Oregon with more than 4,500 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

 

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Requesting Employment Verification

To improve the employment verification process and respond to these requests faster, we have 
partnered with Experian Verify to provide this service.

Effective June 2, 2023, all third-party requests for verification will be processed by Experian 
Verify www.experianverify.com. Please click on the link to be directed to their website. Caregivers 
may also access their own verification records by visiting the same website. For questions on the 
Experian Verify process please review the documents linked below.

Access code needed is: 577DD2A6 

Verifier Instructions

Employee Portal Instructions

For public service loan forgiveness forms, please use [email protected] as the email address to request electronic signature through the StudentAid.gov website. 

This email may also be used to ask questions about PSLF as it relates to St. Charles Health System.

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Joint press release from St. Charles Health System and Oregon Nurses Association

BEND – Nurses at St. Charles Bend voted overwhelmingly to ratify and approve a 3.5-year contract with St. Charles Health System, according to results from the Oregon Nurses Association shared today. The vote secures a contract for the nearly 1,000 nurses through June 2026 at the Bend hospital.

“Today is a positive step forward, for St. Charles nurses and for the health system as a whole. We believe this contract will go far to secure the goal we share with our nurses – to recruit and retain more qualified RNs, which has been increasingly challenging during a nationwide nursing shortage,” said Iman Simmons, Chief Operations Officer for St. Charles Health System. “We are optimistic about the future of the health system and for our ability to move forward in partnership with the Bend ONA.”

“Nurses from St. Charles are so grateful to this community for their support,” said Erin Harrington, RN. “We love this community and are 100% committed to providing our neighbors and friends the world class health care they deserve. The nurses have voted and shown their strong support for this contract – a contract that moves us forward toward better recruitment and retention and improved working conditions.”

According to the ONA, the new contract makes nurses at St. Charles the highest paid in the state. Details of the contract include:

  • July 2023: $5 per hour increase (this is in addition to a $5 per hour increase given in March of 2023)
  • July 2024: 4% increase
  • July 2025: 4% increase
  • January 2026: 4% increase

The contract also includes adjustments to shift differentials.

About St. Charles Health System
St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond, La Pine and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,500 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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You have the right to have a medical chaperone present during any sensitive exam or treatment.

Out of respect for you and your comfort, medical chaperones are available to be present when you are being seen by a physician, nurse practitioner or physician assistant.

Adult patients (15+ years) may opt out of having a medical chaperone present.

Patients under 15 years of age must have a medical chaperone present during sensitive exams or treatments, unless a parent/guardian/legal representative declines. A parent/family member may not serve as a medical chaperone.

A treating professional may postpone a sensitive exam/treatment until a chaperone can be present.

A sensitive examination is a physical examination of an area of the body typically covered by an undergarment - genital, rectal or breast. However, you may request to have a medical chaperone present during any physical examination.

Learn more about the Oregon Medical Board Rule.


Usted tiene derecho a tener un acompañante médico presente durante cualquier examen o tratamiento delicado.

Por respeto a usted y su comodidad, los acompañantes médicos están disponibles para estar presentes cuando lo atiende un médico, un/una enfermero/a especialista o un asociado médico.

Los pacientes adultos (mayores de 15 años) pueden optar por no tener un acompañante médico presente.

Los pacientes menores de 15 años deben tener un acompañante médico presente durante los exámenes o tratamientos delicados, a menos que uno de los padres/tutor/representante legal se niegue. Un padre / madre / familiar no puede actuar como acompañante médico.

Un profesional médico tratante puede posponer un examen o un tratamiento delicado hasta que pueda estar presente un acompañante.

Un examen delicado es un examen físico de un área del cuerpo típicamente cubierta por una prenda interior: área genital, rectal o senos. Por lo tanto, puede solicitar la presencia de un acompañante medico durante cualquier examen físico.

Obtenga más información sobre la Regla de la Junta Médica de Oregón.