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FOR IMMEDIATE RELEASE   |   April 14, 2020

St. Charles to begin offering drive-through specimen collection service Thursday

BEND, Ore. – Starting Thursday, St. Charles Health System will begin offering a drive-through specimen collection service for COVID-19 testing outside of the St. Charles Family Care clinic at 2600 NE Neff Road in Bend.

Those taking advantage of this service must have a provider’s order and call 541-699-5107 to schedule an appointment. The ordering provider does not have to be employed by or affiliated with St. Charles.

Individuals who do not have a provider’s order will be referred to their primary care provider, or to an Immediate Care or Urgent Care clinic for evaluation.

Initially, the drive-through will be open weekdays, 9 a.m. to 3 p.m. Upon arrival, individuals will participate in a quick registration process, after which a specimen will be collected. All specimens will be sent to the University of Washington for testing, and results should be available within two to four business days.

To use this service, individuals should enter the St. Charles Bend campus from Neff Road and follow the signage on Medical Center Drive to the drive-through entrance.

In addition to offering drive-through specimen collection, St. Charles Bend is now also able to provide rapid on-site COVID-19 testing for eligible patients who are hospitalized. The health system received its first allotment of 120 test kits Friday, allowing its Bend laboratory to begin performing COVID-19 tests on its Cepheid platform on Saturday. The health system is expecting a second shipment of 890 test kits within the next two weeks. Once that shipment is received, the health system expects to expand rapid on-site testing to its hospital laboratories in Madras, Prineville and Redmond.

Reminder: St. Charles’ Emergency Departments are open to treat patients

As a reminder to the community, St. Charles’ Emergency Departments are open to see patients with conditions other than COVID-19. All Emergency Departments have protocol in place to evaluate and triage patients in such a way so as to reduce the risk of exposure to the virus. This includes taking patients with respiratory symptoms to areas for care that are separate from everyone else.

“We want to make sure people who need emergent care are getting it,” said Dr. Gillian Salton, an emergency medicine physician in the St. Charles Bend Emergency Department. “We have many processes in place, and are wearing the appropriate personal protective gear, to ensure our Emergency Departments remain safe places for those will emergent medical needs to be seen.”

It is also important to remember that due to the COVID-19 pandemic, there continues to be a nationwide shortage of blood supply. Emergency Department and trauma physicians continue to urge Central Oregonians to use caution and avoid activities that could lead to a high likelihood of traumatic injury requiring blood transfusions.

About St. Charles Health System
St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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It was after 10 p.m. on Friday, March 27 when Dave Beermann pulled into the parking lot of St. Charles Bend. Before he could even open his door to help his feverish wife, Barbara, out of the vehicle, he heard someone shouting instructions.

“We arrived at the Emergency Department and they said, ‘Don’t get out of the pickup!’” Beermann said. “I said, ‘OK,’ and they took Barb and put her in a wheelchair and wheeled her off into the dark.

“And that,” Beermann said, “was the last time I saw her for six or seven days.”

Barbara Beermann, 71, is one of handful of people who has recovered and been discharged from St. Charles Bend after testing positive for COVID-19. She spent six days and nights in the hospital’s Progressive Care Unit, where caregivers worked around the clock to lower and stabilize her temperature, which hovered near 100 degrees before finally reaching 101.8 on the night she went to the ER.

By that time, Beermann had awoken soaked in sweat several nights in a row. Just a couple weeks removed from a knee-replacement surgery, she was concerned about an infection and was in touch with both her surgeon and her primary care physician. The possibility that she had contracted the novel coronavirus known as COVID-19 never crossed her mind.

“They thought it had to do with my incision at first,” Beermann said. “But they said if my temperature went over 100.4, I should go to the ER. So that night, I was getting ready for bed and all of a sudden I was just out of energy. I couldn’t even get undressed. I took my temperature and told my husband, ‘We need to go right now.’”

Beermann hadn’t experienced any of the other symptoms commonly associated with COVID-19, including cough and shortness of breath. But she said the St. Charles ER staff tested her oxygen level and found it was very low. They also scanned her lungs, she said, and tested her for the virus by inserting a swab deep into her nasal cavity. At 3 a.m. on Saturday, March 28, she called Dave and said she wouldn’t be home that night.

Dave Beermann, 72, was also experiencing symptoms consistent with COVID-19, though his weren’t as severe as his wife’s. So he hunkered down and self-isolated at home.

“I pretty much became a hermit,” he said.

Barbara Beermann couldn’t have visitors at all because she was isolated at the hospital to protect caregivers and other patients from the highly infectious virus. Her nurses were “awesome,” she said, constantly updating and encouraging her. She had one conversation with a doctor – a “gloom and doom” talk about ventilators and the possibility that she might not survive the situation, she said – that upset her, in part because it highlighted the fact that she couldn’t have her family at her side.

 

“It was petrifying thinking, ‘Oh my God, I want to do this and I want to do that. I want to see all my grandkids grow up,’” Beermann said. “It was pretty devastating, but I could see (my number on the screen) every time they took my temperature. I could see that I was getting better.”

After her second night in the hospital, Beermann’s night sweats subsided, and four days later, she was allowed to go home to her Bend home. There, she decided to make a donation to the St. Charles Foundation in honor of her nurses, who she called “so nice and kind.” Just last week, St. Charles announced a new Hero Fund to benefit caregivers on the front lines of the battle against COVID-19.

“My son is a nurse in California, so I had great respect for them when I went in there,” Beermann said. “And I have even greater respect for them now. They took good care of me, and I just hate to see the loss of life over this. I didn’t give a huge amount, but I hope it can help somebody.”

Now, both Beermanns are feeling much better. A veteran of the agriculture and trucking business, Dave is urging acquaintances far and wide to take COVID-19 seriously.

“I tell them they need to use common sense and be very vigilant about not only their own well-being but also the people around them,” he said.

As for Barbara, her three kids and 10 grandkids are scattered across the country, so she hasn’t gotten a chance to hug them yet, though she did video chat with them to assure them that “grandma is OK.”

She feels lucky – or more precisely, blessed – to have beaten COVID-19.

“I had good care at the hospital and I had a lot of people praying for me,” she said. “By the grace of God, I’m home.”

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Last week, a patient celebrated her 95th birthday while admitted to our Progressive Care Unit at St. Charles Bend. Because of visitor restrictions, her family sadly couldn’t be with her on this special day.

Instead, our social workers, nurses and many other caregivers stepped in to help. They brought her a piece of carrot cake and even served her a martini with three olives – essentially fulfilling her dying wish. They sang “Happy Birthday” while holding up a cell phone so her children and grandchildren could sing along.

The next day, the patient passed away. 

“It means the world to me what the frontline team did,” her son wrote in a note of thanks. “They are risking their families to help families like us and at the same time give comfort and compassion when it’s time. For that I am truly grateful.” 

This is just one of thousands of stories like it taking place across the globe. Health care workers, first responders, public health caregivers and so many more are going above and beyond to not only treat the sick, but to be there for important moments when patients’ loved ones can’t.

Introducing the St. Charles Hero Fund

To acknowledge the many sacrifices and honor the risks our caregivers are taking, last week we launched the St. Charles Hero Fund. 

The fund will provide bonus pay to caregivers who work on the front lines for the month of April. To be eligible, caregivers must work in direct patient care or on-site at a St. Charles clinical location for at least 80 hours this month.

St. Charles caregivers in our hospitals, clinics, home health and patient support areas come to work every day knowing that even with taking appropriate precautions they could contract this serious virus. They provide essential care, while having to worry about potentially bringing home COVID-19 to their families. I am in awe of their heroism and honor the sacrifices they are making to care for others during this crisis.

To kick-start the fund, I am donating 50% of my paycheck during this timeframe to support our caregivers. I hope you will join me in contributing whatever amount you feel comfortable to do the same. To learn more about the St. Charles Hero Fund or to make a donation, please visit our website. Our goal is to raise $1 million from our community as a match to $1 million in support from St. Charles. You can help us get there.

The latest on the COVID-19 front

At this time, St. Charles has the lowest number of inpatients with COVID-19 we have had in the past two weeks. We have just four positive COVID-19 patients at St. Charles Bend and none of them are in the Intensive Care Unit.

This is great news and simply would not have been possible without your efforts to stay home and save lives. It is working.

New projections released by the Oregon Health Authority yesterday estimate that together we have prevented as many as 18,000 COVID-19 infections and 500 hospitalizations because of social distancing measures throughout the state.

Isn’t it extraordinary to think you have saved lives simply by staying home, spending more time with your families, playing board games, watching Netflix and taking a breath from the busyness of life?

Of course, I realize none of this is easy. Parents are juggling working from home while also trying to be educators to their children. Businesses are suffering from the loss of revenue and closed doors. And, we are all afraid to go to the grocery store or even walk too close to a neighbor if we aren’t wearing a mask.

Yet, I know we will get through this together as long as we keep it up. The good news is encouraging. It means our efforts are making a difference. Please stay strong and continue to stay the course.

Sincerely,
Joe

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Helping with the fight

Our community is made of so many generous members, and never has it been more apparent than in the last few weeks. Thank you for your kindness, support and love.

You have asked us, “How can we help?” There are several main ways that you can join with us in this fight against this new, unknown virus.

 

Financial Support

We’ll be honest: financially supporting our COVID-19 efforts is the number one way you can help. Preparing for an influx of patients takes money, time, resources and extra staff. The absolute best-case scenario is that we won’t need to utilize the tents, ventilators, extra hospital beds and other supplies, but until then we will continue to prepare for the worst. To make space for a potential surge and to protect other patients, we have cancelled all elective surgeries through June 15. Cancelling these services, while we know it is the right thing to do, represents 45% of our daily revenue and puts a financial strain on our health system. Please consider a monetary donation to help support the care and treatment of all patients during this difficult time.

Recently, we rolled out the St. Charles Hero Fund. This fund provides extra pay to caregivers who work on the front lines. It’s an opportunity for the Central Oregon community to show its love and thank them for their bravery and sacrifice.

Make a donation

 

Feeding the Soul

The Caregiver Support Team was formed to better support our caregivers and their families during this trying time. They are working together with our community to provide donations, food, mental and physical wellness resources, words of appreciation and tips for working from home. If you would like to make a donation of food, beverages or something to help with our caregivers’ wellbeing, please reach out to [email protected].

 

Needle and Thread

Countless individuals and companies have donated personal protective equipment (PPE) and hand-sewn cloth masks and we are so grateful. Cloth masks potentially provide an extra layer of protection to our caregivers to help prevent asymptomatic spread of COVID-19. We met our 10,000 mask goal, so we will distribute the extra to other groups in our community.

Get sewing

 

Share Your Love

Every day, our caregivers put their lives on the line to fight an unknown enemy and treat patients as best they can with the tools they have. It is challenging physically, mentally and spiritually. Your support and encouragement can make all the difference. Click share your love or fill out the form on the right to send your words of gratitude and encouragement. Or click below to share a video, photo or note on our social media channels.

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Grand Rounds - April 10, 2020
"Intimate Partner Violence"

Speaker: Carolyn Sachs, MD

 

 

Objectives:

  1. Cite the epidemiology of intimate partner violence
  2. Identify those populations at risk for intimate partner violence while navigating cultural views and/or barriers
  3. Recognize the signs and symptoms of intimate partner violence
  4. Apply the appropriate strategies and interventions in the treatment of intimate partner violence
  5. Address the patient appropriately when the suspected perpetrator is present

Accreditation: St. Charles Health System is accredited by the Oregon Medical Association to provide continuing medical education for physicians. St. Charles Health System designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)TM.

Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Target Audience: Physicians, Nurses, Pharmacists, Allied Health Professionals

Accessibility/Program Questions: St. Charles Health System encourages persons with disabilities to participate in its programs and activities. If you anticipate needing any type of accommodation or have questions about the physical access provided, please contact Continuing Medical Education at 541-706-4680, [email protected]. For CME or Clerkship questions, contact Sheila Jordan, MMGT, CHCP, Manager of Continuing Medical Education at 541-706-6780, [email protected].

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FOR IMMEDIATE RELEASE   |   April 8, 2020

St. Charles launches Hero Fund to support caregivers on the front lines of the COVID-19 fight

In recognition of the sacrifices of those on the front lines caring for COVID-19 patients in Central Oregon, St. Charles is launching a new fund through St. Charles Foundation to provide bonus pay to eligible employees.

The St. Charles Hero Fund will provide bonus pay to caregivers who work on the front lines for the month of April to honor the risks they are taking and show our appreciation. To be eligible, caregivers must work in direct patient care or on-site at a clinical location for at least 80 hours during April. The hero bonuses will be paid out on May 15. 

“St. Charles caregivers in our hospitals, clinics, home health and patient support areas come to work every day knowing that even with taking appropriate precautions they could contract this serious virus,” Sluka said. “They provide essential care, while having to worry about potentially bringing home COVID-19 to their families. I am in awe of their heroism and honor the sacrifices they are making to care for others during this crisis.”

St. Charles, like most hospitals across the nation, is facing a daunting economic environment because of COVID-19. However, we believe it is important to provide this additional bonus pay to caregivers for as long as we can. St. Charles has committed $1 million to the Hero Fund and is asking the community to match our efforts in support of our caregivers.

“We have seen an incredible outpouring of support through donations of masks, food and other items for our teams,” said Lisa Dobey, executive director of community and philanthropy for St. Charles. “This is another opportunity for the Central Oregon community to show its love to our caregivers on the front lines of this fight.”

Future hero bonuses for St. Charles caregivers will be determined based on the success of community donations to the fund. To kick off the fund and inspire others to contribute, St. Charles President and CEO Joe Sluka is donating 50% of his paycheck during this timeframe to support St. Charles caregivers.

“Caring for our people throughout this pandemic is critical so we can ensure they will be able to care for others,” Sluka said. “If possible, and with generous community support, we hope to extend the Hero Fund beyond April.”

For more information on how to donate, visit https://foundation.stcharleshealthcare.org/ways-give/st-charles-hero-fund or call 541-706-6996. Donations can also be made to St. Charles Foundation at 2500 NE Neff Rd., Bend, OR 97701. Please note that the Foundation cannot accept gifts earmarked for specific individuals.

About St. Charles Health System
St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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You're saving lives by staying home

Since my last message went out a week ago, hundreds of you have shared your words of thanks, encouragement and support. It means more than I can say that you find our information helpful during this time when we all must come together to face the common threat of COVID-19.

Your words and actions continue to give me hope that we will come through this together and we’ll be stronger as a community when we reach the other side.

Our team has noticed some trends in the questions we receive – through our telephone hotline, email responses, social media posts and more. Here are some of the themes and the best answers we have as of today.

TESTING

Access to widespread testing – for anyone who has symptoms or has been exposed to COVID-19 – would greatly help us identify and isolate potential patients in an effort to stop the spread. Unfortunately, from the beginning of this crisis we have faced a nationwide shortage of testing supplies and barriers in the turnaround time for test results.

Our team is working on this issue every day. Early on, our suppliers put us on an “allotment” of test swabs – meaning no matter how many we order, they will only provide us a certain, smaller number in an effort to share supply across the country. The allotment changes depending on the available supply. 

Now that new testing options are being approved by the FDA, we’ve had regular contact with our state and federal legislators along with the manufacturers in an effort to secure these new types of tests for Central Oregon. So far, most of the testing supply is going to areas of the country that are hardest hit by the COVID-19 outbreak including New York, Washington, California and Louisiana.

To date, the St. Charles Laboratory has sent out only 907 tests for COVID-19 – far too few to know the true extent of the virus in our communities. Because we believe that testing more people is a critical component of this fight, we will continue to push this issue until it is resolved.

PERSONAL PROTECTIVE EQUIPMENT (PPE)

Even before we had any cases of COVID-19 in Oregon, our Supply Chain team was actively monitoring the worldwide shortage of critical personal protective equipment (PPE) for our caregivers. More than 50% of the world’s surgical masks are produced in Chinese factories that were shut down for nearly two months at the beginning of the outbreak. We knew that even if COVID-19 never reached us, we would still face a PPE crisis.

Our teams moved quickly to address the problem early on. We purchased our entire allocation of supplies and encouraged our staff to reserve as much supply as possible while still staying safe. We monitor the rate at which we go through supplies based on our number of patients. We know exactly how many days of every type of PPE we have on hand.

Because of ongoing turmoil in the worldwide mask market, the valiant efforts made every day by our Supply Chain team to secure more PPE do not always yield results. This is a frustration shared by our fellow hospitals throughout the state.

In the meantime, we have embraced the innovative spirit of our Central Oregon family. Thousands of masks have been donated – cloth masks, plastic face shields, respirators and more. Your generosity continues to help us stay safe. Thank you.

SOCIAL DISTANCING – STAY THE COURSE

Nathan A video

While we continue to identify new positive cases in Central Oregon – including the first positive in Crook County last week – it appears social distancing efforts are having an important impact. The more we continue to STAY HOME, the better off we will be in the end. In fact, our data scientists believe your efforts to stay home have likely already saved several Central Oregonians from death due to COVID-19.

What you are doing matters – but you have to keep it up!

This article from the New York Times shows how mobility has dropped throughout the United States in recent weeks. Quite simply – the further you travel, the farther the virus can spread. Every day that you avoid others, you are making a difference in our ability to care for the patients hit hardest by this disease.

Please also watch this video from Dr. Nathan Ansbaugh, an emergency room physician at St. Charles Bend, explaining why it is so important to stay the course with social distancing. We are starting to see improvement, but now is not the time to take a knee – it is the time to double down on our efforts. Thank you for staying strong.

Sincerely,

Joe

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Grand Rounds - April 3, 2020
"Updates on the Evolving Novel Coronavirus Outbreak"

Speaker: Shira Shafir, PhD, MPH - UCLA

 

 

Objectives:

  1. Describe the current state of the COVID-19 Coronavirus outbreak
  2. Describe current best practices concerning personal protective equipment (PPE)
  3. Understand the importance of social distancing measures and what they mean for health care professionals in practice
  4. Understand the implications of a PHEIC (Public Health Emergency of International Concern)and a locally declared Public Health Emergency
  5. Understand where to find additional information and resources as this outbreak continues to evolve

Accreditation: St. Charles Health System is accredited by the Oregon Medical Association to provide continuing medical education for physicians. St. Charles Health System designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)TM.

Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Target Audience: Physicians, Nurses, Pharmacists, Allied Health Professionals

Accessibility/Program Questions: St. Charles Health System encourages persons with disabilities to participate in its programs and activities. If you anticipate needing any type of accommodation or have questions about the physical access provided, please contact Continuing Medical Education at 541-706-4680, [email protected]. For CME or Clerkship questions, contact Sheila Jordan, MMGT, CHCP, Manager of Continuing Medical Education at 541-706-6780, [email protected].

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FOR IMMEDIATE RELEASE   |   April 1, 2020

St. Charles launches 10,000-masks campaign

BEND, Ore. – St. Charles Health System is asking for the public’s help once again with the donation of masks—this time, hand-sewn ones.

More than 2,500 homemade masks have already been donated, and the health system is now hoping to get 7,500 more—enough to provide every caregiver with two masks that they can launder and reuse. If St. Charles exceeds its 10,000-mask goal, the excess will be distributed among other groups in the area.

“We’ve received more offers than we can count to help sew masks and we are so grateful,” said Rod Marchiando, senior vice president of improvement and strategy. “We are truly fortunate to receive this level of support from our Central Oregon communities.”

Collaborating with health care professionals and volunteers, St. Charles has decided on a pattern that is both functional and comfortable for caregivers. After the masks are donated at one of a number of sites around the region, they will be professionally laundered by St. Charles in accordance with Centers for Disease Control and Prevention recommendations.

Starting Friday, the homemade masks—which are intended to help prevent asymptomatic spread of COVID-19 in public spaces—will be worn by caregivers who may come into contact with individuals who are not suspected of having an infectious disease. The hand-sewn masks are not approved personal protection equipment, or PPE, which must be worn by caregivers who are in contact with a person who is known or suspected to have COVID-19 or any other infectious disease.

The initial 2,500 hand-sewn masks were among the many thousands of items donated to the health system during its drive for medical supplies between March 20 and 27. Other items included:

  • N95 masks (4,434)
  • Lab coats (90)
  • Droplet masks (8,437)
  • Boxes of gloves (548)
  • Safety goggles and glasses (126)
  • Bottles of hand sanitizer (457)
  • Bottles of rubbing alcohol (83)
  • Bouffant caps
  • Face shields (52)

“We continue to be overwhelmed by the community’s generosity,” Marchiando said. “At a time when we need medical supplies most, individuals, families, schools and businesses are stepping forward to support our mission. We couldn’t be more thankful.”

For more information, including directions on how to sew the masks and the locations where they can be dropped off, visit https://www.stcharleshealthcare.org/covid-19/hand-sewn-masks.

Download instructions

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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The fight is just beginning

Our numbers are starting to grow. Every day we are seeing more and more cases of our fellow Central Oregonians infected with COVID-19. I know many of you are heeding the call to STAY AT HOME and I want to personally thank you.

And yet there are those that are continuing to gather, have block parties and put themselves and others at risk. Why? So we can prove that a virus will not control how we live our lives, because it won’t happen here. Well it’s happening here, and it is infecting our neighbors, friends and family.

This is a deadly disease. If you won’t stay home for me, please stay home for the people in your own life that you love. Stay home for your wife, husband, children and grandparents. Stay home for your doctors, nurses, environmental services caregivers, admitting caregivers, the police, firefighters, emergency medical responders, the postal workers, delivery drivers, gas station attendants, grocery store workers and all of those who are essential to keeping our society running and keep us safe.

As I write to you today, the United States has the most cases of COVID-19 in the world and growing. It is not a surprise that we ended up in this place when you consider the exponential growth behind a pandemic.

In fact it is just beginning.

At St. Charles, it feels like every day is a numbers game – how many new cases, how many hospitalized and how many recuperating at home. How do today’s numbers translate to what’s to come? Will we have enough ICU beds, ventilators, masks and staff to care for the inevitable influx of patients?

The answers will be NO if we don’t heed the call to STAY AT HOME.

What we know now is that on a normal, non-pandemic day we have 31 ICU beds and 58 ventilators throughout our four hospitals. With 23 positive COVID-19 patients in Deschutes County currently and seven of them hospitalized, you can see how it wouldn’t take much to push us over the baseline. If those 23 people infect two-to-three people each, we could easily already be on our way to being overwhelmed.

That’s why the message to stay home continues to be so important. It may feel like you are doing nothing and that it doesn’t matter because you don’t personally know anyone who is sick.

In reality, for every personal interaction you avoid, you are actively saving lives.

All of this is incredibly hard and outside our norm. Humans are social creatures and interacting with others is an important part of our mental and physical well-being.

Which is why although we are scared and working tirelessly to prepare, we are also so inspired to see the ways people are rising up to help each other. Literally thousands of our community members have reached out with messages of support, with donations of hand-sewn masks and with innovative ideas to help us with critical supply shortages. Stacks of pizzas have been delivered to our nurses along with messages of love and admiration. An entire community of people with 3D printers are now making masks and face shields to protect us. 

So today I would like to humbly say thank you.

First, thank you to all of our caregivers who keep showing up to care for our community. Thank you to the grocery store clerks, postal workers, delivery drivers, gas station attendants, EMTs, firefighters, police officers and more. You are on the frontlines and we salute you.

But also thank you to those of you who are heeding the call and staying home. You are a critical member of the St. Charles team. We can and will get through this together and we will be a stronger community for it. We will always remember how you joined us in the fight and we will be forever grateful.

Sincerely,
Joe

P.S. Below is a photo of some extraordinary humans I hope you never have to meet in person. These are the nurses of our Bend Emergency Department, the only Level II Trauma Center east of the Cascades. They’re tough as nails and always ready to take on anything that comes through the door. We’re so grateful they come to work everyday to care for our community. Please stay home for them.

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