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If you’re a regular reader of this column, first of all: Thank you.

Launched six months before the COVID-19 pandemic, it provides a valued communication channel between St. Charles and the communities we serve. And I know it is valued because so many of you take the time to tell me. Thank you for that, too!

I enjoy having this space as a monthly opportunity to talk directly about the impact we make across Central Oregon and what’s happening organizationally – celebrations and challenges, innovations and improvements, exciting new services, inspirational patient stories and, of course, the caregivers, physicians and providers who make this place what it is.

There is so much going on at St. Charles, I want to make sure you’re connected with us in ways that best suit you and your lifestyle. Here are some options:

At St. Charles, it’s our vision to create America’s healthiest community, together. The key word there is “together” – we can’t do it without people like you.

Again, thank you for caring about what’s happening at St. Charles and about our impact to all we serve.

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St. Charles awards $100K to Central Oregon nonprofits
Grants are part of St. Charles Health System’s community benefit program

Schools, food pantries, houseless service providers and health and wellness programs for first responders are among 16 nonprofits in the region that were recently awarded community benefit grants totaling $102,500 from St. Charles Health System. These local nonprofits are helping meet the critical needs of individuals and families, providing services that are working to prevent or end homelessness, break the cycle of food insecurity and advance inclusion, diversity, equity and acceptance work across Central Oregon.

Organizations receiving the largest grants during the first funding cycle include:

  • Family Access Network (FAN), which received $10,000 for FAN advocate services;
  • The Giving Plate, which received $10,000 for its hunger relief program;
  • MountainView Community Development, which received $10,000 to increase the safety of their safe parking program
  • Redmond Fire and Rescue, which received $9,000 to implement a mental health peer support program for their first responders
  • 509-J Online School, which received $7,500 for its weekend food program

“I’d like to thank St. Charles for their generous support of our members. I think the award aligns the mission of St. Charles and Redmond Fire and Rescue very well, and so I really appreciate the award and collaboration from St. Charles,” said Redmond Fire and Rescue Chief Pat Dale.

As a nonprofit organization, St. Charles is dedicated to giving back to the Central Oregon community in many ways, including through community benefit grants. By collaborating with other nonprofits in the area, St. Charles aims to implement and support best-practice and evidence-based initiatives that address community needs and improve the overall health of the region.

“All of these organizations provide a great service and St. Charles is very proud to be able to provide support,” said Carlos Salcedo, St. Charles’ manager of community partnerships. “The 16 organizations we’re funding this cycle are truly meeting the needs of our community.”

To learn more about St. Charles’ community benefit program or apply for our next grant cycle, visit our Community Benefits page.

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond, La Pine and Sisters. St. Charles is a private, nonprofit Oregon corporation and is the largest employer in Central Oregon with more than 4,500 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

 

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Requesting Employment Verification

To improve the employment verification process and respond to these requests faster, we have partnered with Experian Verify to provide this service.

Effective June 2, 2023, all third-party requests for verification will be processed by Experian Verify www.experianverify.com. This includes employment verification letters and the Public Service Loan Forgiveness form. Please click on the link to be directed to their website. Caregivers may also access their own verification records by visiting the same website.

For questions on the Experian Verify process please review the documents linked below.

Verifier Instructions

PSLF Employee Portal Instructions

Access code needed is: 577DD2A6

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Joint press release from St. Charles Health System and Oregon Nurses Association

BEND – Nurses at St. Charles Bend voted overwhelmingly to ratify and approve a 3.5-year contract with St. Charles Health System, according to results from the Oregon Nurses Association shared today. The vote secures a contract for the nearly 1,000 nurses through June 2026 at the Bend hospital.

“Today is a positive step forward, for St. Charles nurses and for the health system as a whole. We believe this contract will go far to secure the goal we share with our nurses – to recruit and retain more qualified RNs, which has been increasingly challenging during a nationwide nursing shortage,” said Iman Simmons, Chief Operations Officer for St. Charles Health System. “We are optimistic about the future of the health system and for our ability to move forward in partnership with the Bend ONA.”

“Nurses from St. Charles are so grateful to this community for their support,” said Erin Harrington, RN. “We love this community and are 100% committed to providing our neighbors and friends the world class health care they deserve. The nurses have voted and shown their strong support for this contract – a contract that moves us forward toward better recruitment and retention and improved working conditions.”

According to the ONA, the new contract makes nurses at St. Charles the highest paid in the state. Details of the contract include:

  • July 2023: $5 per hour increase (this is in addition to a $5 per hour increase given in March of 2023)
  • July 2024: 4% increase
  • July 2025: 4% increase
  • January 2026: 4% increase

The contract also includes adjustments to shift differentials.

About St. Charles Health System
St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond, La Pine and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,500 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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You have the right to have a medical chaperone present during any sensitive exam or treatment.

Out of respect for you and your comfort, medical chaperones are available to be present when you are being seen by a physician, nurse practitioner or physician assistant.

Adult patients (15+ years) may opt out of having a medical chaperone present.

Patients under 15 years of age must have a medical chaperone present during sensitive exams or treatments, unless a parent/guardian/legal representative declines. A parent/family member may not serve as a medical chaperone.

A treating professional may postpone a sensitive exam/treatment until a chaperone can be present.

A sensitive examination is a physical examination of an area of the body typically covered by an undergarment - genital, rectal or breast. However, you may request to have a medical chaperone present during any physical examination.

Learn more about the Oregon Medical Board Rule.


Usted tiene derecho a tener un acompañante médico presente durante cualquier examen o tratamiento delicado.

Por respeto a usted y su comodidad, los acompañantes médicos están disponibles para estar presentes cuando lo atiende un médico, un/una enfermero/a especialista o un asociado médico.

Los pacientes adultos (mayores de 15 años) pueden optar por no tener un acompañante médico presente.

Los pacientes menores de 15 años deben tener un acompañante médico presente durante los exámenes o tratamientos delicados, a menos que uno de los padres/tutor/representante legal se niegue. Un padre / madre / familiar no puede actuar como acompañante médico.

Un profesional médico tratante puede posponer un examen o un tratamiento delicado hasta que pueda estar presente un acompañante.

Un examen delicado es un examen físico de un área del cuerpo típicamente cubierta por una prenda interior: área genital, rectal o senos. Por lo tanto, puede solicitar la presencia de un acompañante medico durante cualquier examen físico.

Obtenga más información sobre la Regla de la Junta Médica de Oregón.

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Pictured above from left: Dana Bennet, Elliot Coughlin, Erin Olsen and Marian Morris-Evrin

St. Charles celebrates extraordinary nursing with DAISY Awards

Four nurses from St. Charles Health System recently were honored DAISY Awards for Extraordinary Nurses, recognizing the outstanding, compassionate nursing care they provide patients and families every day.

The nurses, who represent all four St. Charles hospitals in Bend, Redmond, Madras and Prineville, were recognized with a ceremony on their respective units and presented with a certificate, a pin and a "healer's touch" sculpture by their hospital’s chief nursing officer. The honorees are:

  • Dana Bennett, a behavioral health nurse in Bend, who is known for rising to meet every challenge and her ability to serve every patient with compassion, dignity and respect;
     
  • Elliot Coughlin, a medical services nurse in Redmond, who was honored by the family of a former patient for Coughlin’s ability to be understanding, while giving respect and compassion to help retain the patient’s dignity;
     
  • Marian Morris-Evrin, a case management nurse in Madras, who is known for her strong advocacy for patients in her care, community connections and her desire to work tirelessly to provide what’s best for patients; and
     
  • Erin Olsen, a medical services nurse in Redmond, who was honored for her compassionate care, critical thinking skills and extraordinary clinical excellence.

About the DAISY Awards:

The DAISY Foundation is a not-for-profit organization that was established in memory of J. Patrick Barnes by members of his family. Patrick died at the age of 33 in late 1999 from complications of Idiopathic Thrombocytopenic Purpura (ITP), a little known but not uncommon auto-immune disease. (DAISY is an acronym for Diseases Attacking the Immune System.) The care Patrick and his family received from nurses while he was ill inspired this unique means of thanking nurses for making a profound difference in the lives of their patients and patient families.

This is one initiative of The DAISY Foundation to express gratitude to the nursing profession. Additionally, DAISY offers J. Patrick Barnes Grants for Nursing Research and Evidence-Based Practice Projects, The DAISY Faculty Award to honor inspiring faculty members in schools and colleges of nursing and The DAISY in Training Award for nursing students. More information is available at http://DAISYfoundation.org.

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond, La Pine and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,500 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

 

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FOR IMMEDIATE RELEASE

BEND – St. Charles Health System is pleased to announce that after two very full days and nights of bargaining we have reached a tentative agreement with the Oregon Nurses Association on a new three-and-a-half-year contract for the Bend hospital nurses.

As part of the agreement, the ONA has withdrawn its 10-day strike notice and will work alongside St. Charles leaders to communicate the details of the contract with frontline nurses. The more than 950 nurses in the Bend ONA bargaining unit will have the opportunity to vote to ratify the new contract in the coming weeks.
 

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond, La Pine and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,500 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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In this guest editorial published in The Bulletin, Dr. Steve Gordon, president and CEO of St. Charles, reaffirms the health system’s commitment to reaching a contract agreement with the Oregon Nurses Association and shares his concern about a potential nurses’ strike.

Today, we received a notice from the ONA indicating plans to begin a strike of indefinite duration on June 12. While we will continue to bargain in good faith in sessions scheduled for next week, we want our patients and community to know that a strike will have significant impacts on the services we are able to provide.


At St. Charles Health System, caring for patients is the driving force behind everything we do. Our caregivers seek out this profession because they have a heart for service. That focus on putting patients first is what drew me to work in this organization and this region. 

You may be aware that the statewide Oregon Nurses Association has been authorized to call a strike on behalf of the approximately 900 nurses who work at the St. Charles Bend hospital campus. 

While we prefer to have conversations related to negotiations at the bargaining table and not in the press, we are at a point where we feel obligated to inform our community and patients about real concerns and possible limitations in health care services if we aren’t able to reach a resolution. We are seeking mediation and firmly believe a federal mediator could help us reach a full agreement – which would be the best possible outcome for our community. 

St. Charles leaders are committed to bargaining respectfully and in good faith to reach a fair contract agreement that includes generous wage increases and that ultimately preserves jobs, advances nursing practice and strengthens services for the future. 

In many ways, we agree with the fundamental issues ONA has identified in its yard signs and other advertising – recruit, retain and respect. Retaining and recruiting qualified health care professionals is an area we focus on every day. We are proud that our nurses are already among the highest paid in the state at an average wage of $108,000 a year, along with a generous benefits package. 

St. Charles did not cause our nation’s severe shortage of health care professionals. And we are proud that, despite this shortage, we have successfully hired 118 new registered nurses to the Bend hospital in the past year. We have created innovative recruitment programs, like a Nurse Residency program that will hire 40 new RNs this summer. We are working to grow our own health care professionals of the future. Central Oregon’s quality of life and St. Charles’ reputation for excellence help our recruitment efforts. Lawn signs, personal attacks and negative advertising do not. A strike would be devastating. 

Sadly, if the ONA walks away from negotiations, the impact will be felt throughout the region. 

As a physician, I can tell you that I have a deep and profound respect for all people who choose careers in health care. Caring for others is often a special calling that can be incredibly rewarding, but also difficult and disheartening at times. Our entire staff has been through one crisis after another during the past three years. I see, hear and understand where our nurses are coming from and am heartbroken many feel disrespected. We are listening and learning from our caregivers to rebuild our culture after three years of strain, while still navigating our nation’s ever-present, convoluted system of health insurance and regulation. We want to come together again as one team and I greatly hope our nurses see the progress we are making. I hope the ONA will stay with us at the bargaining table until we can reach an agreement.

As the only Level II trauma facility east of the Cascades in Oregon, we believe a strike will essentially result in a public health emergency for multiple counties. While we will do our best to put contingency plans and staffing into place, we also need patients to be prepared for long wait times, cancelations of planned procedures and an increased need for medical transport to hospitals in Portland, Seattle and Boise. These reductions in service will be necessary in order for us to preserve our core ability to maintain emergency care that cannot be delayed. 

We are asking for mediation. We are asking for open-minded, constructive conversation in contract negotiations. We are asking for the opportunity to continue our healing and to work toward positive solutions to complicated problems together. 

Dr. Steve Gordon
President and CEO
St. Charles Health System

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Every year, St. Charles puts out an Annual Report that’s intended to provide an update of the health system’s operations, community benefit and clinical impact on Central Oregon.

We just published our 2022 Annual Report, and I hope you’ll take a moment to check it out.

For me, two numbers in this report stand out as very clear reminders of why St. Charles is here and what it is we do every day.

One is that 162,855 unique patients received services at St. Charles hospitals in 2022, up 20% from 135,618 in 2019. Please note that those numbers don’t represent visits, but unique patients, which means 162,855 different people were helped.

That number includes not only local residents, but also people visiting Central Oregon, people from other parts of Oregon referred to St. Charles, and those passing through the region. Regardless of who they are, where they come from or why they sought care, each one of those 162,855 people needed St. Charles. And St. Charles was here for them. (If you’re wondering, the Central Oregon Health Council estimates the region’s population at about 264,000.)

The other statistic that jumped out at me was that 108,042 unique individuals received care from one of our St. Charles physicians or providers in 2022, up 19% from 2019. Again, these are unique individuals, not visits.

These folks came to us for care in a wide variety of specialties, including women’s health, oncology, anticoagulation, behavioral health, sleep care, heart and lung, home health, hospice, urgent care, family care, wound care, trauma care, and many points in between. In every case, they received the care they needed from one of more than 430 compassionate, highly trained physicians and providers.

I am incredibly proud to work alongside them and all of our St. Charles caregivers, who spend every day playing a vital role in providing fundamental, critical health services to our region and outstanding care to our patients. They are the backbone of our organization, and St. Charles could not play its indispensable role in the community without their passion, dedication and expertise.

These two numbers (and the 2022 Annual Report in general) are excellent reminders that everything we do is rooted in our central core mission: in a spirit of love and compassion, better health, better care, better value.

Sincerely,
Steve

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