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A silver lining of the COVID-19 pandemic is now up and running in parts of the Bend and Redmond hospitals.

In 2020, the U.S. Food and Drug Administration approved the use of continuous glucose monitors (CGM) in hospitals to help reduce contact between patients and caregivers and preserve personal protective equipment during the early days of the pandemic.

When worn by people with diabetes, CGMs provide a more robust picture of blood sugar levels than point of care testing, or finger pricks, and have been shown at St. Charles and elsewhere to have life-changing effects on diabetics’ health. Before the 2020 decision, however, the devices were only approved for outpatient use in clinics and personal use.

Now, a group of hospital-based clinicians and administrators at St. Charles has launched a pilot program aimed at using CGMs in Bend’s Progressive Care Unit, Redmond’s Medical/Surgical unit and, soon, Bend’s Medical Unit. The pilot was funded in full by a generous grant from the St. Charles Foundation.

Treating diabetes is complicated, said Dr. James Dayton, a hospitalist at St. Charles, but the team’s goals are simple:

“Our goal with any patient with diabetes is to take the best care of them we can to keep their blood sugar at a safe level and to prevent severe hyperglycemia and all hypoglycemia,” he said. “Finger pricks only tell you your blood sugar at one moment at a time. They don’t give you a trend. Continuous glucose monitors take a reading every five minutes to give you a real-time look at glycemic level.”

He continued: “It’s like driving with a windshield that opens a few times a day and then closes as opposed to one that’s open all the time.”

The Dexcom continuous glucose monitors being piloted at St. Charles can show providers if blood sugar is rising or plummeting, how it reacts to doses of insulin, and if it follows a pattern after meals or during a certain part of the day. That kind of information is invaluable when caring for diabetic patients, said Dr. Matthew Wiest, a St. Charles hospitalist.

“This is the next step in the evolution of diabetic management in general, because it gives us so much more information to act upon,” Wiest said. “When you can see the trends you can adjust the medication much more accurately and ultimately treat the patient much more effectively.”

The team has developed an algorithm for caregivers to follow that is designed to help guide decision-making by outlining next steps. During the pilot, continuous monitoring will not replace point of care testing and will not reduce the number of finger pricks for patients, which typically happen multiple times per day.

Fewer finger pricks is a possibility in the future, however, said Don Jacobs, manager of the St. Charles Progressive Care Unit, which would reduce pain for patients and save nurses a significant amount of time. But the potential benefits of a fully implemented CGM program don’t stop at the bedside.

“Patients get to practice with a device in the hospital and learn how it works, giving them confidence to use it at home. And at home, they can teach a family member about it so they can rescue them if they’re having a glycemic event,” Jacobs said. “And the hope is that if they continue to use it correctly that they won’t be readmitted because they’ll be able to see when they’re going in the wrong direction and treat themselves.”

Jacobs and Kelly Ornberg, St. Charles’ manager of clinical nutrition and diabetes education, have been working on adapting outpatient-focused technology for inpatient use. If they are able to demonstrate the value of CGMs to patients, caregivers and providers, they hope to expand and improve the program.

“The way it’s set up works really well in an outpatient setting,” Ornberg said. “The logistics of making it work well on the inpatient side is trickier (but this can be) another really great tool in our tool box and I think it’s really fascinating to see what’s going to happen for both patients and providers.”

Dayton, the hospitalist who has ordered more CGMs than any provider at St. Charles, has already seen the devices make a huge difference in the lives of some of his sickest patients. The pilot program, he said, will put St. Charles ahead of the curve when it comes to diabetic management.

“I think the writing is on the wall that … this is going to be the future of diabetes care at the hospital,” he said. “In terms of how we use them and how we make people comfortable with them, I would rather be ahead of the game than behind.”

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St. Charles Foundation’s annual Prineville Hospice Auction on Dec. 2 was a tremendous success, with more than 550 individuals in attendance and raising more than $180,000 to support hospice programs. The popular annual event hosted at the Crook County Fairgrounds Indoor Arena includes a dinner, silent auction, raffle and a lively live auction of handmade quilts and elaborately decorated Christmas trees.

“We are truly touched by the outpouring of support from the Crook County community for our hospice programs during Saturday’s annual auction, which raised more funding for hospice programs than any auction in more than a decade,” said Jenny O’Bryan, executive director for the St. Charles Foundation. The dollars raised help provide funding for education support services, grief counseling, bedside volunteers, spiritual counseling and more for St. Charles’ hospice programs.

Kevin Cole, president and CEO of Mid Oregon Credit Union, made a surprise $10,000 donation in honor of a local retired educator and volunteer, Jan Uffelman, who was in attendance.

The top selling tree at the event was “A PicNICK Date Away from the Workshop,” donated by Good Bike Co and Dr. Natalie Good, for $7,000. The top selling quilt was “Star Madness,” by the Knotty Ladies, which sold for $2,000. People’s Choice winners for the night were the Christmas tree “Faith & Freedom” by David and Tess Tappert and the quilt “Star Madness” by the Knotty Ladies.

About St. Charles Foundation
The mission of St. Charles Foundation is to support St. Charles Health System in the delivery and advancement of world-class health care in Central Oregon and achieve its strategic goals. Philanthropic donations fund innovation in programming, building expansions and initiatives that improve the patient experience. The St. Charles Foundation works with the community to develop and steward philanthropic resources to fund programs and capital projects that improve health, prevent disease, enhance quality of life and provide the highest quality care possible for all St. Charles patients now and in the future. Learn more about the efforts of the St. Charles Foundation: https://foundation.stcharleshealthcare.org/

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They say a picture is worth a thousand words. Here’s a good one:

Now, let me provide a bit of context: The pandemic deeply impacted our workforce, just as it did businesses and health care organizations worldwide. We lost colleagues to COVID-related illness and death, many folks switched careers or left the workplace altogether, and the pipeline of new recruits all but dried up. By 2022, St. Charles was battling a significant workforce shortage that was hindering our ability to discharge patients and causing serious capacity concerns in our hospitals and clinics.

This trend started to stabilize last year, but as recently as 12 months ago, as you can see, we weren’t yet rebuilding. Last December, the health system saw two more people leave the organization (62) than we hired (60). Not good, and certainly not good enough to replenish our ranks and restore our teams and our culture.

Since then, we have significantly bolstered our retention and recruitment efforts, and the graph above shows that those measures are steadily paying off. October was our best month yet, with 132 caregivers hired and 37 departures. This is what rebuilding a workforce looks like.

The difference between those numbers – 95 more hires than departures in October – is the highest it has been in a year. Year to date, our number of voluntary departures and our number of new hires are vastly improved compared with during the pandemic.

Over the past year our overall vacancy rate has dropped steadily, from nearly 20% in January to 14% in October – again, our lowest number in the past year. We’ll never get to zero — some level of turnover is healthy — but we are back to pre-pandemic baselines and our pipeline of candidates remains strong.

How are we doing it? There is no simple answer, but factors include our health system’s re-commitment to building a great work culture, supporting our supervisors and managers, our recent expansion of behavioral health benefits for caregivers, our robust education and career-advancement programs and, of course, wage increases we implemented earlier this year. It also helps that, for most people, getting a job with St. Charles means getting to live and work in wonderful Central Oregon.

When we say our priority is our people at St. Charles, we mean it. The progress we are making with our workforce is proof that we back that belief up with action. And we take action because we know that to provide the best possible care for the communities we serve, we need world-class caregivers.

I am grateful to all of them – the new arrivals, the long-timers and everyone in between – for their tremendous work.

Sincerely,
Steve

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The Bend hospital’s in-house program – known as Art in the Hospital, but dormant since before the COVID-19 pandemic – has been revived, thanks largely to the efforts of Lee Copeland, supervisor of guest services.

The current installation of wildlife photography can be viewed near the entrance to the cafeteria, where it wraps around toward the elevators on the hospital’s second floor.

With a goal of using local professional artists to create a cohesive program, Copeland visited area galleries and “looked at a lot of art,” she said. The first to accept her invitation to participate was Dawn Emerson, a Terrebonne artist whose art is displayed at the Peterson Contemporary Art gallery in Bend. She contributed pieces inspired by an article Emerson read about circuses no longer using elephants as part of their shows.

“Contemporary art isn't for everybody,” Copeland said, “but I know the bright colors were a welcome sight after years with blank walls.”

The latest installation features wildlife photography by Sue Dougherty of Off Leash Photography, a well-known former veterinarian in town who won the 2020 Audubon Award for Best Professional Photographer Picture. The theme is “fall/winter,” with photos taken in Alaska, British Columbia, Yellowstone National Park and Sunriver.

All the art is for sale, with contact information posted next to each piece, and there are also card packs and calendars of the art available in the Gift Store.

However the viewer engages with the art, Copeland believes the program can provide patients, visitors and caregivers with more than just something to look at as they move through the hospital.

“Whether you’re dealing with tragedy and loss, a stressful situation or just the everyday grind of life, seeing the beauty that can be created by humans is inspirational,” she said. “It's invigorating and is a catalyst to becoming your best self.”

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Amanda Davis loves her job as a Certified Nursing Assistant (CNA) at St. Charles Madras, but has always been interested in the work that she saw the nurses doing. 

She frequently found herself wanting to be more hands-on in the patient care experience. Having also previously worked in hospice care and retirement homes, Davis had often experienced frustration at the limits to which she could help patients. 

“I wanted to be able to do more for my patients. I wanted to have the knowledge to explain things and work with the doctors to make sure (the patients) were comfortable and getting the best possible care. Getting into the CNA cohort fueled my drive to go further,” said Davis, 25. 

She hoped to complete her college prerequisites and then attend Central Oregon Community College's nursing program, but her life hit a rough patch. She struggled with housing and had to take a break from school without knowing how or when she would be able to continue paying tuition. She credits her manager Kelli Jo Hammack for informing her about all the resources St. Charles had for its employees, including a scholarship fund for employees through the St. Charles Foundation.

“I love Kelli Jo, I’ve never had any boss like her,” Davis said. “She supports everyone in what they want to do and will find ways to help. One day I was telling her that I was scared that I wouldn’t be able to pay for school, and she told me about the scholarship program and even wrote a recommendation letter for me.”

Davis quickly applied and was thrilled to be awarded a scholarship. Davis appreciated that the application, instead of focusing on numbers or basic yes/no questions, provided her with the chance to explain her circumstances and financial need.

“I don’t believe in taking money when I don’t really need it, but I definitely needed help with that," said Davis. “Something I love about St. Charles is the resources they have for their caregivers, and the support you can feel from management. You always have opportunities to train in other departments and grow to become more knowledgeable.”

Davis hopes to complete her nursing degree by 2027 and spend the first 5-10 years of her career getting experience in various fields like hospice, mental health and medical-surgery. She would like to eventually end up specializing in wound care, an area that she became passionate about in her job as a CNA. She also plans to spend her career at the Madras hospital, where she was born and where she spent many years volunteering as a child alongside her mother Angel Davis, who has also worked there for 30 years.

In the meantime, Davis keeps the letter announcing her scholarship pinned above her desk at home where she does her schoolwork. “I’m super grateful and thankful that I was able to get the scholarship and have that extra help to make sure I could afford to go to school. Maybe someone will read my story and be inspired to apply and follow their dreams too.”

Davis is one of 22 individuals receiving more than $55,000 in scholarships in 2023 from the St. Charles Foundation. The scholarship fund is one of many ways the organization helps support the health of Central Oregonians. Learn more about the efforts of the St. Charles Foundation.

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This year, the St. Charles Foundation is celebrating one of its largest-ever group of scholarship recipients with 22 individuals receiving more than $55,000 in scholarships in 2023. The scholarships fund secondary education and training for current St. Charles staff members pursuing careers in health care, such as nursing, pharmacy, phlebotomy, etc.  

Amanda Davis, who currently serves as a certified nursing assistant at St. Charles Madras, is one of this year’s recipients and is using the funding to become a nurse. She says receiving the scholarship from St. Charles Foundation allowed her to continue to pursue her goals, after a rough patch forced her to leave school and struggle with housing. Davis keeps the letter announcing her scholarship pinned above her desk at home where she does her schoolwork. “I’m super grateful and thankful that I was able to get the scholarship and have that extra help to make sure I could afford to go to school.”

Jenny O’Bryan, executive director for the St. Charles Foundation, says funding scholarships is one of the exciting ways that philanthropy is strengthening our community.

“On Giving Tuesday, we are excited to celebrate our scholarship recipients and all of the generous donors in our community who understand the powerful positive impact giving can have. This scholarship program is not only enriching the recipients’ lives, but also supporting our local higher education systems, growing our economy and helping develop a highly-trained health care workforce,” said O’Bryan. “These scholarship recipients are hard-working caregivers who just need a little boost to take them to the next level. We are so proud to be able to support them as they pursue their dreams.”

The scholarship fund is one of many ways the Foundation helps support the health of Central Oregonians. Learn more about the efforts of the St. Charles Foundation: https://foundation.stcharleshealthcare.org/.  

About St. Charles Foundation

The mission of St. Charles Foundation is to support St. Charles Health System in the delivery and advancement of world-class health care in Central Oregon and achieve its strategic goals. Philanthropic donations fund innovation in programming, building expansions and initiatives that improve the patient experience. The St. Charles Foundation works with the community to develop and steward philanthropic resources to fund programs and capital projects that improve health, prevent disease, enhance quality of life and provide the highest quality care possible for all St. Charles patients now and in the future.

 

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St. Charles Health System announced today the first round of grant recipients aimed at reducing feelings of loneliness and social isolation while fostering a sense of belonging in the communities it serves. Eight local community organizations received more than $80,000 in grants as part of St. Charles’ Community Benefit grant, Celebrate, Together: Celbrando Juntos. This grant priority will continue for the next three years, and new recipients will be announced each year.

For the Council on Aging of Central Oregon, receiving a grant for $10,000 helped transform the nonprofit’s Caring Connections program, which started during the pandemic to combat social isolation among seniors. The program currently pairs 45 seniors with volunteers for weekly phone calls. Thanks to the grant, the council hosted the first of many in-person meeting for these pairs, some of whom had been talking to one another weekly for two years but had not met in person.

“Seeing those first hugs and moments of connection was incredible,” said Emma Fried-Cassorla, director of communication and programming for the council. “We can’t do these programs without this kind of funding. We rely on our partner organizations like St. Charles who understand the importance of connection and the powerful positive difference these programs can make in our community.”  

Organizations receiving grants in this first round include:

  • Council on Aging of Central Oregon, which received funding for in-person meetings of Caring Connections (which pairs participants with volunteers for weekly connections)

  • La Pine Middle School, which received funding to bring social connections through Challenge Day

  • National Alliance of Mental Illness of Central Oregon, which received funding to help fund the NAMI Gather program to help those with mental illness and their loved ones forge new social connections  

  • Oregon Adaptive Sports, which received funding to help individuals with disabilities to participate in a variety of summer programs

  • Parousia, dbaSriPonya, which received funding for a variety of youth activities in Warm Springs

  • Redmond Senior Center, which received funding to increase opportunities for social engagement and interaction

  • Shepherd’s House Ministries, which received funding to support community and connection activities for individuals who are experiencing homelessness

  • Trust for Public Land, which received funding to support a community schoolyard at Madras Elementary School

“We recognize that community members are craving opportunities to come together, meet new people and rebuild their social networks coming out of COVID. From in-person social events for seniors to new youth opportunities in Warm Springs, we believe that these grants will help make a positive impact in reducing loneliness and bolstering belonging in Central Oregon,” said Carlos Salcedo, St. Charles manager of community partnerships.

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, La Pine, Madras, Prineville, Redmond and Sisters. St. Charles is a private, nonprofit Oregon corporation and is the largest employer in Central Oregon with more than 4,500 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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Vestibular (inner ear) Physical Therapy is a science-driven, evidence-based specialty area of Physical Therapy that addresses common disorders of the vestibular and central balance systems. Our team of physical therapists includes certified neurologic specialists, and therapists experienced in vestibular rehabilitation and BPPV repositioning maneuvers. Our therapy programs are based on a comprehensive musculoskeletal, balance, gait and vestibular assessment. This allows us to develop a customized plan to address patients’ unique challenges.

We can help address dizziness and related issues, such as vertigo, lightheadedness, imbalance, oscillopsia (visual blurring) and motion sensitivity. We have diagnostic and exercise technology for vestibular rehabilitation, including infrared goggles that record eye movement and a Neurocom Balance Manager to assess use of balance systems.

Our vestibular specialist team of Physical Therapists have experience working with diagnoses of:

Inner Ear Problems

  • BPPV
  • Vestibular Neuritis
  • Labyrinthitis
  • Vestibular Hypofunction
  • Acoustic Neuroma
  • PPPD

Neurologic Disorders

  • Parkinson’s Disease
  • Cerebellar Disorders
  • Progressive Supranuclear Palsy
  • Concussion
  • TBI
  • Stroke
  • Multiple sclerosis
  • Vestibular Migraine
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UPDATE: Tickets have been sold out!

Tickets are available now for the 32nd annual Prineville Hospice Auction at the Crook County Fairgrounds indoor arena in Prineville on Dec. 2. The auction raises funds to support St. Charles’ hospice programs. The popular event includes a live auction of elaborately decorated Christmas trees and handmade quilts, as well as a buffet dinner, raffle and silent auction.  

“This is a wonderful tradition that builds community and celebrates the holiday season, all while raising money for a worthwhile cause,” said Jenny O’Bryan, executive director for the St. Charles Foundation. “Tickets are selling out quickly, so we encourage anyone interested in getting one while they still last.”

Starting this year, individuals can now purchase tickets online at hospiceauction.org. Advanced tickets are required.

Doors for the event open at 4:30 p.m., dinner begins at 6 and the auction begins at 7 p.m. A preview of the trees and quilts will take place Saturday from noon to 1 p.m.

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