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Emily Salmon, MS
Vice President, Whole Person Care and Community Health

Emily Salmon serves as St. Charles’ vice president of whole person care and community health. She oversees primary care, behavioral health, home health, hospice, palliative care, and value-based programs, including the local coordinated care organization, accountable care organization, and the organization’s self-funded health plan. She earned a bachelor’s degree in business administration from Warner Pacific University and a Master of Science in health care transformation from the University of Texas at Austin’s Value Institute for Health and Care.

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Mike Richards, MBA
Vice President of Business Development

Mike Richards serves as the vice president of business development for St. Charles. He holds a bachelor’s degree in business management from Oregon State University and a master’s in health policy and administration from Washington State University. His background is in finance and medical group management. Prior to joining St. Charles, Richards worked at Providence Health System in Washington.

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Kayley Mendenhall
Vice President of Strategic Communications

Kayley Mendenhall is the vice president of strategic communications for St. Charles. She oversees communications and marketing, community benefit and the St. Charles Foundation, and she supports government affairs work for the organization. She holds a bachelor’s degree in environmental journalism from Western Washington University in Bellingham, Wash., and started her career as a newspaper journalist. Having joined St. Charles in 2007, Mendenhall brings nearly two decades of health care-specific communication experience to her role.

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Christy McLeod
Senior Vice President, Specialty Service Lines

Christy McLeod oversees St. Charles' surgical, trauma and heart service lines and all surgical and procedural areas, including operating rooms, medical diagnostic unit and cardiac catheterization labs as well as outpatient clinical practices for cardiology and surgical services. She also oversees cancer, women's and children's services along with orthopedics, neurosurgery and physiatry.

McLeod earned her bachelor’s degree in journalism from Ohio University, majoring in international business and marketing. Prior to joining St. Charles, she held senior leadership positions with The Center for Orthopedic and Neurosurgical Care and Bend Memorial Clinic. Before she worked in health care, she was vice president of marketing for the International Olympic Committee, managing a worldwide sponsorship program and working on seven Olympic Games.

 

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Mark Hallett, MD
Senior Vice President, Chief Clinical Officer

Dr. Mark Hallett is the chief clinical officer for St. Charles. He oversees clinical programs for the health system, working closely with clinical leaders, medical staff leaders and chief medical officers in advancing high-value care. Dr. Hallett earned his medical degree from the University of Wisconsin and a master’s in business operational excellence from Ohio State University. He completed a family medicine residency at St. Paul Ramsey Medical Center in Minnesota and a primary care sports medicine fellowship at the Cleveland Clinic Foundation in Ohio.

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David Golda, MHA, MS PT
Vice President, Hospital Administrator St. Charles Bend and Redmond

David Golda serves as the hospital administrator for the Bend and Redmond hospitals as well as the St. Charles Cancer Center, overseeing daily operations for the three sites. Golda earned a bachelor’s degree from Oregon State University, a master’s in physical therapy from Regis University in Denver, Colo., and a master’s in health care administration from the University of Washington.

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Jaycee Bridges, MBA, CPA
Vice President, Finance

Jaycee Bridges is the vice president of finance for St. Charles, leading the financial services functions for the health system. She has a bachelor’s degree in business administration from Oregon State University and obtained her master’s in business administration from Oregon State after 15 years of career experience. She has been a licensed CPA in Oregon since 2011.

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Rebecca Berry, MBA
Vice President, Chief Human Resources Officer

Rebecca Berry joined St. Charles in 2007 as a human resources manager and served as a director before moving into her current role. She earned her master’s in business administration from the University of Oregon and her bachelor’s degree in business administration with an emphasis in human resources from Boise State University. Berry has several human resource certifications including her SPHR (Senior Professional in Human Resources).

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Three years ago, St. Charles Health System was experiencing a persistent shortage of Certified Nursing Assistants (CNA), with just 30 to 40 percent of positions regularly filled. 

“We couldn’t hire them fast enough to fill the need. We were always short CNAs,” said Donna Harrison, operations coordinator for St. Charles.  

Now, thanks to an innovative partnership between St. Charles Health System and Central Oregon Community College (COCC), that staffing shortage has closed significantly. Since March 2020, 165 CNAs have gone through the fast-paced immersive program and 10 new trainees just began a new cohort of the successful program. 

Under the creative workforce solution, individuals who join the CNA training program are paid and receive benefits while undergoing their intensive 6-week training course. COCC instructors provide the instruction and facilitate the testing and the participants receive hands-on training at St. Charles Bend. 

“Our goal with this program is to eliminate as many barriers as possible,” said Harrison. That meant condensing and intensifying the training and making the students employees beginning on the first day. 

“COCC is proud to be a reliable, successful, and long-term workforce training partner to St. Charles,” said Laurie Chesley, president of COCC. “Health care staffing shortages require responsive solutions, and together our two institutions have developed a sustainable, replicable approach.”  

“With our nationally certified curriculums, established clinical partnerships, and experienced local faculty, COCC was able to quickly deploy an accelerated, on-site cohort model specifically for St. Charles,” adds Julie Downing, instructional dean overseeing Allied Health programs at COCC.

Encouraged by the success of this model, in April 2022 St. Charles also started a similar training program for medical assistants (with a goal to graduate 24 medical assistants annually). St. Charles is also in the beginning stages of developing a program for pharmacy technicians in partnership with COCC. 

Vital role

In his role as nurse manager on the progressive care unit, Don Jacobs sees the positive impact CNAs have on patient care every day. “They are doing the things that help patients feel better, like brushing hair, brushing teeth, taking a shower, helping patients get up and walk. The work our CNAs do is what helps our patients heal.”  

Jacobs said when the unit wasn’t fully staffed with CNAs, those tasks often fell to nurses, which meant nurses were able to take care of fewer patients, which in turn led to fewer patients being able to be served. 

“This program has been a huge success and the CNAs coming out of it are well trained and able to jump in and contribute right away,” said Jacobs. 

Serving as a CNA can be an entry point to other health care careers, with many going on to become nurses, pharmacists and so on. But for some, being a CNA is a calling. That’s true for Naomi Steele, a CNA in the Bend hospital who discovered her passion for caring for people while taking care of a loved one. The experience inspired her to switch careers and she started the CNA training program six months ago.  

“This has been in my bones my whole life," she said. "Once I learned that the CNA role spent the most time at the bedside, that’s when I knew that’s where I wanted to be.” 

Steele says the program was an ideal fit for her: “They not only pay for the program, but they pay you to be in the program. All of it checked all the boxes,” 

Individuals who are interested in applying to be part of the next CNA cohort can apply now to fill one of 20 seats. The next cohort will begin in October and applications close Aug. 20. 

Learn more about the CNA program. 

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond, La Pine and Sisters. St. Charles is a private, nonprofit Oregon corporation and is the largest employer in Central Oregon with more than 4,500 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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A team of St. Charles caregivers recently returned from the Central American country of Belize, where they provided much-needed medical services free of charge to underserved rural populations.

The group was led by Dr. Les Dixon, a physician at the Madras Emergency Department who first traveled to Belize in 2017 with the Ohio-based nonprofit Partners for Medical Relief at the urging of his oldest daughter Chloe. After hearing her parents’ stories about past medical trips, the then-15-year-old encouraged her dad to take another one…and to bring her along.

“That first trip with Chloe was pretty impactful,” Dixon recalled. “The need for medical resources was huge, but the Belizean peoples’ outlook on life and how happy they were was pretty powerful.”

The father/daughter trip became an annual affair, and Dixon started recruiting his St. Charles colleagues to join them. This year, they brought their largest group yet, a mix of six health care providers and four of their family and friends who joined to help with logistics and support the mission. In February, the team traveled to Corozal, Belize, where health care resources are extremely limited and there is only one doctor for the 50,000 residents in the area.

Along with a larger group from Cincinnati, they were split up into two teams: One that put on clinics in rural villages, and a surgery team that worked out of a local hospital. Both teams did as much as possible to use local staff and to integrate with and support the local health care system.

“At the village clinics, you can come and get your blood pressure and blood sugar checked, get your vitamins, worm pills, get started on medication,” Dixon said. “But a lot of patients just want a provider who has some training who can look at them and go ‘Yeah, you’re doing well.’”

This year’s trip was the first for Matt and Julie Cline, an ER nurse and occupational therapist, respectively, who were part of the village team. Outside their clinics, hundreds of people would line up to wait to be seen, some having traveled for several days to get there.

Diabetes and hypertension were prevalent conditions in the villages, Matt Cline said, but eye problems were also common. “They don’t have much access to glasses there. Unfortunately, we didn’t have an optometrist on the team, but we brought down a lot of prescription glasses, readers (and) sunglasses,” he said. “There were people who had mentioned having headaches for years, and we would give them a pair of $2 reading glasses and it’d be a life-changer for them.”

Julie Cline was the first occupational therapist to join the team, and she immediately saw a huge need for therapy services.

“They hadn’t had much of a therapy focus before, but I felt like therapy was one of the most important services we provided,” she said.

Julie Cline saw an average of 25 to 30 patients a day, including many pediatric cases and children with autism, ADHD and speech and sensory disorders. When seeing adults, many of whom do hard manual labor, she encountered numerous neuropathy and work-related injuries causing chronic aches and pains.

“We talked a lot about positioning while working and sleeping, because many of them sleep on the ground or in hammocks,” she said. “I gave them exercises to do for stretching, flexibility and strengthening, and focused a lot on their posture. Just those little simple things that can make a huge difference in their everyday life.”

Darlene Merlich, a surgical technician based in Prineville, had the critical job of preparing the operating rooms, which due to lack of local staff are not open most of the year. This being her third trip to Belize, she came equipped and prepared to ensure the operating rooms were as close to familiar standards as possible, thanks in part to some donations from St. Charles.

“The surgical equipment they have in Belize is almost always donated and pretty old,” she said. “This year I was able to bring down three full trays of surgical instruments from St. Charles Prineville, and 12 suitcases full of donated surgical supplies. We went from just getting by with what was there to being able to provide a much better patient experience.”

In addition to helping people who need help, the trip provided valuable medical experience for the caregivers, Merlich said.

“It was great for me to get in there and sharpen skills while also learning new ones," she said.

The surgical team primarily did hernia surgeries and gallbladder removals, with the occasional biopsy or mass removal. Dr. David Carne, a general surgeon at St. Charles, said some of the patients had been living with hernias for years and even decades, and the free surgeries made a huge difference in their quality of life.

“It’s amazing what these people can put up with for years, and they've obviously been miserable,” Carne said. “They just don’t have any other alternative. It's hard because we usually have 200 to 300 people waiting to be seen on that first day, but we can only provide treatment to 70 to 80 of them.”

For the future, Dixon and Carne hope to increase surgical capacities on the trips.

“The need for elective surgery is huge,” Dixon said. “If we could find a way to grow our surgical presence to really bring down the sheer load of people who need surgery, that would be a huge service to the people of northwest Belize.”

Carne is fluent in Spanish, so he handled pre-op for patients himself: Meeting them, explaining the procedure, answering their questions, and generally making them more comfortable. This year, for the first time, he was also able to follow up with his surgical patients through WhatsApp after returning to United States.

“Being able to follow up and connect with them afterwards, it’s been a game changer and they’re so grateful,” he said.

All involved said they want to make the journey to Belize as often as possible and bring more providers, support staff and resources in future years. All, too, spoke of the need for more health care providers from any and all specialties.

“If you’re in the medical field, you enjoy helping people and want to give back in this way,” Julie Cline said, “this trip is one of the most rewarding things you can do.”

For more information on Partners for Medical Relief or its upcoming medical mission trips, visit www.partnersformedicalrelief.org.

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