St. Charles is committed to improving the health and well-being of the community it serves, starting with its own caregivers, providers and their families. Engage for Health is a comprehensive well-being program designed to meet caregivers, providers and family members where they are in their health and wellness journey. Through a variety of free resources and services, there is something for everyone. Resources include:

• Behavioral health support including counseling services, spiritual care and crisis response
• Fitness centers on hospital campuses
• Mindfulness resources
• Secure wellness platform providing resources, activities, tracking tools and social groups
• And much more

For more information about the Engage for Health wellness program, please visit engageformyhealth.org or contact Wellness Program Manager, Jennifer Schostalo Hall, at [email protected] or 541-706-5950.

*Must be a caregiver or spouse of a caregiver enrolled under a St. Charles health plan

Behavioral Health Support Services

St. Charles offers a wide variety of emotional wellness and wellbeing services to caregivers and their dependents, including:

• Critical Incident Stress Management (CISM)
• Caregiver behavioral health support helpline
• Outpatient Behavioral Health Caregiver Assistance Program (CAP)
• Spiritual Care
• Doctor on Demand virtual behavioral health visits
• County Crisis Line Resources

Click HERE to assess any of these services.

Caregiver Assistance Program

The Caregiver Assistance Program (CAP) is a FREE and CONFIDENTIAL benefit that can assist
you and your eligible family members with any personal problems, large or small. See a summary of services. 

Eye Movement Desensitization Reprocessing (EDMR) and Group Traumatic Event Protocol (GTEP)

Upon request, Central Oregon clinicians trained in EMDR offer free Group Traumatic Event Protocol to health care professionals who have/are experiencing distress related to Covid-19. GTEP is conducted in a group context, however it is an individualized process. Both EMDR and GTEP are evidence-based trauma interventions that are used worldwide to address recent or ongoing trauma or stress. It is a group process and an alternative to Crisis Incident Stress Debriefs (CISD). With CISD, the individuals can process stressors or trauma without sharing the stressors/trauma with the group. If any participants feels they need additional support, individual assistance can be arranged. Contact Molly Wells Darling at 541-706-5865 or [email protected]

Fitness Centers

On-site fitness centers are located at all four hospital campuses hosting a myriad of strength, cardio and stretching equipment.

St. Charles Bend

• The caregiver fitness room is located on the lower level, behind the staffing office.
• The caregiver fitness room is available to use 24 hours per day, seven days per week.

St. Charles Madras

• The caregiver fitness center is in the basement of the St. Charles Family Care Clinic in Madras. Caregivers may access the fitness center at the northeast door of the building. This ensures patient care is not disturbed.
• Available for use 24 hours per day, seven days per week.
• Remember this location is below a patient care area, so please be respectful and keep noise to a minimum.

St. Charles Prineville

• The caregiver fitness center is in the Rehab Department.
• Specialized pieces of equipment that are not available to caregivers will be clearly marked “patients only.”
• Caregivers have access to the fitness center from 6 p.m. to 7:30 a.m. Monday through Friday. Weekend access is permitted, however, please be sensitive to patient needs.
• Use personal headphones for any music or TV to respect other people in the room.

St. Charles Redmond

• The caregiver fitness room is in the Annex building.
• Available for use 24 hours per day, seven days per week.

The use of personal headphones for any music or TV is required in all Fitness Center locations.

Dietitian Counseling Services and Body Composition Analysis 

Nutrition counseling and meal planning services are available through St. Charles Nutrition and Diabetes Services. Check with your health plan to verify your coverage available for these services. Please note, body composition scales are currently available at the Bend and Redmond campuses (Madras and Prineville coming soon). To schedule an appointment, contact [email protected].

HeartMath-Resilience Advantage

Created in 1991, HeartMath has researched and refined a set of unique tools and proprietary technology designed to boost resilience, performance, and health while dramatically reducing stress. HeartMath is a workshop for caregivers and health care professionals to learn how to reduce stress and improve the quality of life. The Resilience Advantage workshop incorporates advanced scientific research in resilience, coherence and intuition with easy-to-learn self-regulation tools and technology. The program engages the natural intelligence of your heart to reduce the impact of stress and improve your health, performance, and happiness.

Visit Workday Learning to register or learn more. 

Mind-Body Groups

Mind-Body Skills Groups teach participants how to integrate mind-body skills into one’s life in a real and practical way. Mind-body approaches use the conscious mind to directly affect the workings of the brain and the rest of the body to create beneficial changes in many of the body’s physiologic responses. Our initial fight-or-flight responses to trauma and stress are healthy and designed to preserve us. However, when prolonged, induce biological damage and psychological consequences. Mind-body skills are the antidotes to the fight-or-flight, stress, and freeze responses. They reestablish broken brain connections and promote the healthy integration of thoughts and feelings. Skills include quiet and expressive meditations such as guided imagery, autogenic training and biofeedback, breath work, movement, and self-expression. Benefits gained from these groups include increased self-confidence and self-awareness, improved self-perception, enhanced immune system function, improved ability to cope with pain, fatigue and other symptoms, and improved ability to recognize and handle stress on this model.

Mind-Body groups are generally limited to six participants and consist of 90-minute workshops once a week for eight weeks.

Contact Lin Becker to discuss enrollment at [email protected].

Mindfulness Headspace and More

All caregivers and up to four family or friends have a free subscription to Headspace. Access your free Headspace account through your Virgin Pulse account. Go to Virgin Pulse, click the BENEFITS button, click Headspace, and scroll to bottom ENROLL NOW. This is free to all caregivers. Headspace is more than just a meditation app, it hosts a variety of podcasts, music, workouts, and much more.

Suicide Support Services

Suicide Support Services If you or someone you know is struggling, you are not alone. There are many support services and treatment options that may help. If you or someone you know need immediate help, call Suicide and Crisis Lifeline at 988

• DC Recommended Local-Resources Handout
• NAMI Oregon
• Alliance of Hope for Suicide Loss Survivors
• Loss to Suicide
• Survivors of Suicide Support Groups
• Speaking of Suicide
• Suicide Grief Support Group of Central Oregon
  This is a peer-facilitated support group for friends and family members with a shared experience of losing a loved one to suicide.
  When: First Tuesday of each month from 6:30 to 8 p.m.
  Where: Rimrock Trails - Redmond Counseling Clinic 215 SW 7th Street Redmond, Oregon 97756
  Questions: If you have questions or concerns or would like to join our mailing list, please email us at [email protected] or reach out to one of our group facilitators: Helen Feroli (541) 579-0418, Loren Petersen (541) 977-5347, or Julie Leutschaft (541) 410-0631.
  NOTE: This group is not affiliated with Rimrock Trails, though they extend their appreciation to Rimrock for graciously offering the use of their outpatient clinic in Redmond for the group to meet.

Oregon Wellness Program

A statewide group focused on the well-being of health care workers offers free, confidential mental health counseling to RNs, APRNS, LPNs and CNAs at St. Charles. 

• OWP will provide each patient with up to eight complimentary counseling sessions per calendar year.
• All OWP providers have experience caring specifically for health care workers.
• Telehealth appointments are available with most of the participating providers.
• There is no paper trail and no insurance involved. OWP does not report to any boards or health systems.

Visit OregonWellnessProgram.org or call 541-242-2805 to find a list of participating providers.

Wellness Coaching

Get support in establishing, achieving and maintaining healthy habits, wellness coaching with a St. Charles Wellness Program Manager is available by video or by phone at no cost to caregivers. Appointments typically last 15 minutes and offer guidance in developing self-care practices and improving overall well-being. Contact Engage for Health at [email protected] or 541-706-5950 to learn more or schedule an appointment.

Wellness and Wellbeing Program Platform-Personify Health (formerly Virgin Pulse)

Engage in our online wellbeing portal, powered by Personify Health, to complete your wellness assessment, track healthy habits, participate in wellness challenges, join social groups, and much more. Participation earns points which equate to a monetary incentive for caregivers enrolled in a St. Charles health plan. To enroll, please visit engageformyhealth.org.

Pharmacy Residency Program Overview

St. Charles Health System is pleased to offer a pharmacy residency program and welcomes applications from self-directed learners who are interested in developing competent clinical generalist skills. Participants in our program will become a part of our interdisciplinary health care team and will contribute to our model of patient-centered, evidence-based care.

Upon completion of the program, residents will have a solid foundation in clinical pharmacy practice including patient care and practice management. Additionally, successful residents will develop strong leadership skills the ability to excel in a variety of clinical practice areas. We are seeking motivated residents who are personally invested in gaining the skills, knowledge and values consistent with progressive, high quality clinical pharmacy practice.

Apply Today!

Pharmacy Services at St. Charles

St. Charles Health System is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,800 caregivers including nearly 50 pharmacists. St. Charles owns and operates four hospitals including St. Charles Bend, a 292-bed Level II trauma center, St. Charles Redmond, a 48-bed community hospital, and two critical access hospitals in Madras and Prineville. St. Charles Health System is the largest provider of health care in Central Oregon and the only Level II trauma center east of the Cascades. Pharmacy services exist in a variety of roles across the health system including inpatient, outpatient, oncology infusion and ambulatory care services.

Virtual Information Session

Nov. 15 at 1-2 p.m. PST.

Please join us for a virtual information session for the PGY1 Residency Program at St. Charles Health System.

Click here to join the meeting

Microsoft Teams

Meeting ID: 249 901 996 467
Passcode: iGKEFg

Download Teams | Join on the web

Join with a video conferencing device

Tenant key: [email protected]

Video Conference ID: 117 714 554 8

Program Contacts

Cody Sorenson, PharmD  
Residency Program Director
[email protected]

Rachel Sullivan, PharmD, BCPS, BCCCP
Residency Program Coordinator
[email protected]

What to expect for clinical onboarding and orientation

Nursing and clinical orientation gives you the tools to successfully serve our patient population with the highest level of care, empathy, quality and safety while keeping in mind our mission, vision, values, organizational structure, evidence-based practice and national patient safety standards. We utilize the synergy between the Donna Wright model of competence and the Association for Nursing Professional Development (ANPD) as the gold standard for orientation and onboarding.

The entire system-wide onboarding process includes:

• System orientation on Monday
• Allied and nursing (combined) clinical orientation on Tuesday
• Nursing (only) clinical orientation on Wednesday
• Electronic health record (Epic) training on Thursday and Friday (depending on your specialty area)

The clinical orientation process is didactic in nature with a hands-on approach to validate knowledge, skills and abilities as you join St. Charles.
We look forward to meeting you and please do not hesitate to ask questions.

Finding clinical orientation

Click map for directions.

Orientation schedule

Allied health and nursing orientation occurs every other week. The schedule is as follows:

Tuesdays: allied health 8 a.m. to 2 p.m.
Tuesdays: nurses 8 a.m. to 4:30 p.m.
Wednesdays: nurses 8 a.m. to 4:30 p.m.

Continuing Medical Education

St. Charles Health System is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians and advanced practice providers. The CME department plans and hosts a variety of educational events for in-hospital and distance learning to earn AMA PRA category 1 credits and MOC. The St. Charles CME department supports the learning of St. Charles caregivers, as well as the greater Central and Eastern Oregon region. 

CME Requirements for Providers with Prescription Authority in Oregon

CME Tracking

St. Charles Health System utilizes the Electronic Education Database System (EEDS) to track attendance at all CME activities, including Grand Rounds, clinical conferences, procedural skills workshops and others. From your EEDS account you can print single activity certificates of completion, or a transcript to turn into your accrediting boards. 

You can also use EEDS to self-report and track CME earned from more than one source.

Sign-In or Create an Account on EEDS. 

EpicCare Link

A simple way to share, for better patient care

EpicCare Link is a free, secure, web-based portal for providers, health care organizations and appropriate community agencies to access information from the Epic electronic health record (EHR) for referred and admitted patients. It also helps expedite referrals, reduce redundant testing and improve communication across the community of care.

Access ensured patient information

• Access the Epic EHR chart for a patient referred to our facility
• Upload documents to the patient's chart
• Facilitate billing and coordinate care through office staff
• Access to provider's hospital notes

Streamlined, paper list referrals to our organization

• Request consults
• Place labs and X ray orders
• Exchanged messages with providers  

Automatic follow-up

Receive automatic notifications for patients referred to or treated at our facility including:

• Lab, imaging and test results
• Discharge summaries
• PACS images and scanned files
• Consultation notes  

Free and easy to use

We are providing EpicCare Link to all qualified affiliates at no charge, as part of our vision of creating America's healthiest community, together.

• It is all online. There is no software to install. This online portal provides secure, convenient access to patient information - when and where it is needed.
• EpicCare Link access is easy to set up and easy to use.

For more information, contact the St. Charles EpicCare Link team at [email protected]. If you need to report an issue or need login assistance, call 541-706-6394.

To request access to EpicCare Link, select the login button below, then select the “Request New Site Access” and complete the request form.

Log into EpicCare Link

Our Impact

As a nonprofit organization, St. Charles Health System has a responsibility to give back to the Central Oregon community. It is our honor and privilege to fill this important role. 

We take our role as a community resource seriously and do our best to partner with other local groups to ensure Central Oregonians have access to the health services they need when they need them most. We are proud of the contribution our community benefit program makes to support a healing environment and a healthier future for our friends and neighbors. 

Basic needs grant projects 

The St. Charles Community Benefit Department selects a variety of projects each year with the common goal of addressing the health care needs within our region. Recent projects include: 

• Council on Aging of Central Oregon: Funds go toward the organization’s Family Respite Program
• Family Access Network: Funding to support critical FAN advocates in Deschutes County
• Jericho Road: Funds go toward weekend food program that provides food for Redmond kids during the weekend
• Crook County School District: Funds go toward weekend food program that provides food for Prineville kids during the weekend
• KIDS Center: Support for the KIDS Center child abuse intervention center serving Central Oregon. KIDS Center evaluates and treats more than 300 children a year who are suspected victims of abuse
• Redmond Senior Center: Funds go toward providing a variety of services and programs to the senior population in Redmond  
• Crook County Kids Club: Funds are used to provide kids with education, nutritious meals, positive role models and other services 
• The 1017 Project- Beef for Food Banks: Provides a sustainable supply of high-quality beef to food banks

St. Charles Trauma Prevention Program

St. Charles Bend is a Level II Trauma Center, the only one east of the Cascades. St. Charles Redmond is a certified Level III Trauma Center, and St. Charles Prineville and St. Charles Madras are Level IV Trauma Centers. We have one of the most extensive coverage areas in the continental United States spanning from the Columbia River Gorge, east to Idaho and down into parts of Northern California. Our hospitals are affiliated with AirLink for emergency transportation. We serve nearly 1,000 trauma patients annually – around a quarter of which are pediatric. Our services include definitive trauma care for severely injured patients with 24/7 support from the AirLink Critical Care Transport helicopter and fixed-wing airplane, as well as ground ambulance service. 

Community Outreach Programs  

Trauma Nurses Talk Tough (TNTT)

Trauma Nurses Talk Tough was developed in 1986 by three trauma nurses who wanted to put an end to the carnage they saw every day as a result of unnecessary injuries and deaths. TNTT empowers people of all ages to take control of the risks in their lives by teaching them simple ways of changing their behavior. The program is aimed at individuals or groups associated with programs such as driver education courses, court-ordered classes that include DUII and safety belt diversion and family education programs. 

Stop the Bleed (STB)

Our instructors will teach you live - in person, using training materials specially developed to teach bleeding control techniques. They will not only instruct you, they will be available to check your movements as your practice three different bleeding control actions. They will keep working with you until you demonstrate the correct skills to STOP THE BLEED and save a life.  

• What you'll learn 
  • What stops bleeding? In a STOP THE BLEED course, you'll learn three quick techniques to help save a life before someone bleeds out:
    • (1) How to use your hands to apply pressure to a wound;
    • (2) How to pack a wound to control bleeding;
    • (3) How to correctly apply a tourniquet. These three techniques will empower you to assist in an emergency and potentially save a life.  
• How long is a STOP THE BLEED course? 
  • Our STOP THE BLEED courses last no more than 90 minutes. A formal presentation is followed by hands-on practice of applying direct pressure, packing a wound and using a tourniquet to stop bleeding.  

Community Benefit grants

St. Charles Health System has been contributing to programs that benefit the communities it serves since its inception. St. Charles makes it a priority to take care of medically underserved and disadvantaged populations throughout Central Oregon by funding community programs and projects that will improve population health and improve the social, economic and environmental conditions in which people are born, grow, work, live and age in a sustainable, cost-effective manner.  

Applications for funding are submitted to the St. Charles Community Benefit Department and vetted based on their alignment with St. Charles strategic priorities, identified need, impact on target population and other application qualifications. In order for a proposal to be considered for approval, applications must address one or more of the following priorities: 

• Improve access to health care services
• Enhance the health of the community
• Address health disparities or social determinants of health in response to an identified community need
• Advance medical or health care knowledge
• Relieve or reduce the burden on government or other community efforts 

Projects/programs unlikely to be funded:

• Organizations not serving Crook, Deschutes or Jefferson counties.
• Organizations without a 501-c3 tax ID
• Legislative advocacy groups, endowment funds, multiple-year commitments.
• Religious organizations, for the purpose of furthering a specific religious doctrine.
• Requests that benefit a specific person or family.
• Field trips or sports teams.
• Organizations that discriminate on the basis of gender, race, color, religion, age, disability, national origin or immigration status, marital status, veteran status, sexual orientation, pregnancy, genetic information or any other protected class or characteristic.
• Organizations that do not have a process in place to ensure that the event will remain free of offensive, hateful, discriminatory content and actions.
• Indirect costs for the program/project

Apply Online 

Available grants: 

Priority Grant

St. Charles' primary focus for 2023-2025 is reducing feelings of loneliness and social isolation while fostering a sense of belonging.

The purpose of this grant is to support organizations who are interested in creating opportunities for communities to connect in person, with a focus on older adults and youth. We hope to support grassroots events, projects, and programs that make Central Oregon more welcoming and ultimately help get us a step closer to becoming America's healthiest community, together. 

Application requirements: 

1. Funded projects must have multiple opportunities for engagement throughout the year. Examples include:
   • Movie night series
   • Pick-up sporting events (soccer, pickle ball, kickball, hockey, baseball/softball, volleyball, etc.)
   • Book clubs
   • Cooking class series
   • Walking/running groups
   • Monthly community dinners
   • Volunteer days
   • Cultural celebrations
2. Applications must highlight your plans to ensure that your target populations can participate. For example, finding central locations and include access to transportation services, like ensuring they are centrally located for target populations, translated marketing materials or interpretation services, when appropriate.
3. Funded organizations will be asked to track the following process metrics, in addition to your own outcomes.
   • Number of unique individuals
   • Number of new individuals attending occurrences after first event in the series
   • Number of people who attended in target population
4. Priority will be given to programs that focus on:
   • Older adults
   • Youth
   • Marginalized communities
5. Projects/programs unlikely to be funded:
   • Organizations not serving Crook, Deschutes or Jefferson counties.
   • Legislative advocacy groups, endowment funds, multiple-year commitments.
   • Religious organizations, for the purpose of furthering a specific religious doctrine.
   • Requests that benefit a specific person or family.
   • Field trips or PTA events.
   • Organizations that discriminate on the basis of gender, race, color, religion, age, disability, national origin or immigration status, marital status, veteran status, sexual orientation, pregnancy, genetic information or any other protected class or characteristic.

For specific questions related to this grant, please email [email protected] and someone from our team will be in touch.

Apply Online 

Basic needs grants 

In order to be considered for approval, applications must address one or more of the categories listed below.

• Focus on unmet needs in underserved and vulnerable populations
• Provide clearly defined project description and population served
• Be collaborative, involving partnerships with St. Charles Health System and other organizations
• Reduce duplication of efforts
• Demonstrate project innovation, in line with best practices and demonstrate potential impact
• Use quality indicators to measure progress and outcomes, reporting results and sharing them widely to attract more resources
• Plan for self-sufficiency, where appropriate

Apply Online

IDEA Grant

Please reach out to St. Charles Community Benefit staff if you are interested in applying for an IDEA grant, [email protected].

The IDEA grant aims to support community partners who aspire to integrate IDEA best practices within their organization. This grant category is intended to help organizations implement the foundational principles of IDEA into their organizations to better serve their target population.

To be eligible to apply, organizations must meet the following criteria:

• Be a 501(c)3 nonprofit entity
• Demonstrate a direct focus on advancing diversity, equity, inclusion and acceptance within your organization
• Be able to clearly define the project and population served for the grant request
• Demonstrate project innovation, in alignment with best practices and the potential impact of the program

Proposals can be submitted at any time and requests are reviewed three times a year in February, May and October. October grants will be notified about approval/denial and funded in the following year.

Apply Online