Our community services

Care coordination: Individuals and families in the tri-county region -- including Deschutes, Crook and Jefferson counties -- are partnered with a community health educators who provides assistance navigating the health care system and identifying and eliminating barriers to accessing health and human services and community resources at no cost to those in need.

Community Benefit: St. Charles has been contributing to programs that benefit the communities it serves since its inception. St. Charles makes it a priority to take care of underserved, disadvantaged populations throughout the tri-county region by funding community benefit programs that will increase population health in a sustainable, cost-effective manner.

Community Health Needs Assessment: The information contained in this report shows us clearly that while many of our communities are thriving, there are also geographic areas where chronic diseases are prevalent, management of those diseases is not under control and barriers to health care exist. From this information, we have determined that our areas of focus over the next year will be reducing feelings of loneliness and social isolation while fostering a sense of belonging in the communities we serve. 

Community Education Classes: 

• Birthing and Breastfeeding  

• Stroke Awareness  

• Heart Health 101 

St. Charles Health System has a bold organizational vision: Creating America’s healthiest community, together.

This vision is our destination. It is the end-goal we are attempting to reach where we can proudly say that to live in Central Oregon is to live in a place where health comes first. We know that to achieve this vision, we must first look hard at the barriers to health that exist in our communities today and do all that we can to address them through our support of community programs, of wellness initiatives and by looking at ways to improve access to care. This work goes hand in hand with the efforts we are making inside our health system to build a culture of continuous improvement. We are striving every day to make our processes more efficient and the care we provide safer for those in need.

Find a special gift for a patient

You can find flowers or a unique gift for patients at a gift store in one of our hospitals. Whether it’s a beautiful bouquet, a set of specialty soaps and lotions or a delicious box of truffles made locally, we’ll have the gift delivered directly to the patient’s room.

• Bend Gift Store
• Prineville Gift Store
• Redmond Gift Store
• Madras Gift Store

We couldn’t do what we do without our volunteers

If you have a spirit to serve, please consider volunteering at one of our hospitals.

Our caring volunteers play an important role, working in partnership with our dedicated staff to meet the medical and emotional needs of patients. Volunteers typically contribute three or more hours a week, although more flexible positions are also available.

Our volunteers help in many ways including:

• Delivering mail and flowers to patients
• Greeting and assisting visitors
• Comforting families waiting for patients in surgery
• Supporting patients and families receiving hospice care
• Discharging patients
• Staffing the Gift Store
• Helping with clerical projects

How to apply

Please download the volunteer application and background check form and fill them out. Please email the completed forms to:

Lee Copeland
Supervisor Guest/Volunteer Services and Gift Stores
[email protected]
541-706-2924

Volunteer application

Opportunities in Bend
Opportunities in Redmond
Opportunities in Prineville
Opportunities in Madras

Therapy Dog Volunteer Opportunities

Our Vision

Creating America's healthiest community, together.

Our Mission

In the spirit of love and compassion, better health, better care, better value.

Our Values

• Accountability
• Caring
• Teamwork

Caring for all for 100 years

For more than 100 years, St. Charles Health System, and its associated hospitals, has provided quality health care to all those in need. The system itself began in 2001 when St. Charles Medical Center in Bend and Central Oregon District Hospital in Redmond merged to form Cascade Health Services. In 2008, the system grew to include Pioneer Memorial Hospital in Prineville through a lease agreement. And in 2010 the organization changed its name from Cascade Healthcare Community to St. Charles Health System. The growth of the system continued in 2013 when Mountain View Hospital in Madras became part of the St. Charles family and changed its name to St. Charles Madras. On Sept. 21, 2015, Pioneer Memorial Hospital closed and a new hospital, St. Charles Prineville, opened for service.

You can read more stories about our history on our blog.

St. Charles Bend Campus

The first hospital in Bend officially opened in 1918 on the banks of the Deschutes River. It was built by five Sisters of St. Joseph and their mission was to care for all or care for none. The current location of the Bend hospital opened in 1975. It became a community, nonprofit organization in the 1970s and maintained an affiliation with the Catholic Church until February 2010. The spirit of compassionate caring first fostered by the Sisters of St. Joseph is alive and well at St. Charles Bend today.

St. Charles Redmond Campus

In 1951, Redmond made history as the first city in Oregon to form a public hospital district. Central Oregon District Hospital was built in 1952 on 20 acres north of town. The public supported the hospital with tax dollars and community members were elected to serve on the Board of Directors up until the time of the merger between the Bend and Redmond hospitals. As part of its continued commitment to the Redmond community, St. Charles Health System invested in the Redmond facility through a $30 million addition that opened in 2006.

St. Charles Prineville

The 62,000 sq. ft. St. Charles Prineville campus opened on Sept. 21, 2015 and offers a wide range of patient, family and visitor services including primary care and specialty care clinics, Emergency Department, Lab, Radiology and Rehab. St. Charles Prineville is leading the way as St. Charles Health System transitions from a medical model to a team-based, integrated patient-centered care model. To be more patient-focused, individual physician offices have been eliminated in favor of central work and lounge spaces for the entire patient-care team. The traditional patient waiting area has been replaced with a concierge-style patient greeting desk and the public area includes seating and a café, which may also be used for community events and gatherings.

St. Charles Madras

St. Charles Madras, previously Mountain View Hospital, first opened its doors in 1967. The hospital worked closely with St. Charles Health System through a management agreement for many years before formally joining the St. Charles system in 2013.

St. Charles Madras is a critical access hospital with 25 licensed beds and 240 employees. The hospital provides surgical services, imaging, intensive care, a Family Birthing Center, medical and emergency care and an outpatient laboratory.

All of the St. Charles Health System hospitals, clinics and other services are dedicated to the communities we serve and are committed to improving the health of our population, reducing the costs of care and enhancing the patient care experience.

Pioneer Memorial Hospital

Pioneer Memorial Hospital opened in 1950 through a fundraising drive by the community to expand hospital services in Crook County. Previously, hospital services had been provided in two different homes in the area. The first was Home Hospital located in Elkins House in 1934 and the second was known as The Cornett House, which opened in 1938. Through a lease agreement in 2008, Pioneer Memorial Hospital joined the St. Charles family. A community board governed the hospital's assets. Pioneer Memorial Hospital closed on Sept. 21, 2015 when St. Charles Prineville was opened.

Community Sponsorship Grants

Types of grants 

• Small grant request
  Use if you are seeking a grant for $500 or less. Grants are reviewed on the second Tuesday of every month and notifications sent out by the end of the week.
• Sponsorship request
  Use if you are seeking support for a community event or fundraiser.

Apply Online

St. Charles receives hundreds of requests for sponsorship each year. As a nonprofit organization, we try to focus limited dollars on opportunities that best align with our vision, mission and values. In addition to the modest funds provided for direct support to nonprofit organizations, St. Charles also invests more than $90 million each year in charity and indigent care for those who would otherwise not have access to health care. 

The following criteria will be used to determine financial support. Please read these guidelines carefully before submitting a request form. Each sponsorship requires an evaluation form after the activity. No new dollars will be awarded if evaluation forms are not current. 

• St. Charles will no longer sponsor events where alcohol is the primary focus – this includes fundraising events where alcohol is prominently featured in the title or promotional materials.
• Donations or sponsorships will be given to support those charities and organizations that complement the St. Charles mission.
• The group, program or event should reflect positively on St. Charles Health System.
• The group, program or event must offer appropriate visibility and branding opportunities for St. Charles Health System as a part of the sponsorship. This can include logo/name recognition, banner placement, etc.
• Events should be at least 45 days after the grant notification date in order to provide ample time for your organization to promote St. Charles' sponsorship.
• Health-related projects will be given priority.
• Preference is given to organizations where St. Charles caregivers are actively involved.
• Fundraising events for organizations that have close relationships with St. Charles’ clinical programs will be prioritized.
• One financial contribution will be made to the requesting organization per year, unless otherwise determined by the executive director of Community and Philanthropy.
• Each applicant must complete the online application in its entirety in order to be considered. Any materials on the specific group, program or event must be included with the application. 

Projects/programs unlikely to be funded:

• Organizations not serving Crook, Deschutes or Jefferson counties.
• Organizations without a 501-c3 Tax ID
• Legislative advocacy groups, endowment funds, multiple-year commitments.
• Religious organizations, for the purpose of furthering a specific religious doctrine.
• Requests that benefit a specific person or family.
• Field trips, sports teams or golf tournaments.
• Organizations that discriminate on the basis of gender, race, color, religion, age, disability, national origin or immigration status, marital status, veteran status, sexual orientation, pregnancy, genetic information or any other protected class or characteristic.
• Organizations that do not have a process in place to ensure that the event will remain free of offensive, hateful, discriminatory content and actions.
• Indirect costs for the program/project.

Sponsorship decisions are based on consistency with the above criteria. However, due to limited availability of funds, a request may be denied even if it fits the criteria. 

Proposals can be submitted at any time and requests are reviewed three times a year in February, May and October. October grants will be notified about approval/denial and funded in the following year.

Apply Online

About St. Charles Health System

With four hospitals and more than 390 employed medical providers, St. Charles Health System is the largest provider of medical care in Central Oregon. We take our role in our communities seriously and have pledged to work with our partners to achieve our vision: Creating America's healthiest community, together.

St. Charles Health System began in 2001 as Cascade Health Services when St. Charles Medical Center in Bend merged with Central Oregon District Hospital in Redmond. Today, St. Charles owns and operates medical centers in Bend, Redmond, Prineville and Madras.

Our medical centers in Bend and Redmond are accredited by The Joint Commission. St. Charles Bend is Oregon's only Level II Trauma Center east of the Cascades. St. Charles Prineville and St. Charles Madras are critical access hospitals that are well regarded in their commitment to modern, progressive health care.

A private, nonprofit Oregon corporation, we're Central Oregon's largest employer with more than 4,900 caregivers in Bend, Madras, Redmond, Prineville, Sisters and La Pine combined. More than 390 active medical staff members and approximately 200 visiting medical staff members also make it possible for St. Charles to deliver a wide range of excellent care in a compassionate, healing environment.

St. Charles at a glance

Lodging

We know that families often want and need to stay near their loved ones while they are patients at St. Charles hospitals. And there’s a range of convenient options available for patient families including our family stay park, the Ronald McDonald House and local hotels.

JELD-WEN Family Stay Park

The JELD-WEN Family Stay Park is provided as a free service to patients who are actively receiving treatment at St. Charles Health System and their families. Our recreational vehicle area was developed for your convenience and is designed to make your stay at St. Charles more restful. Please note that only one space is provided per patient. The RV park is not available for use by agency physicians or nurses unless they are a patient or family of a patient meeting the criteria below.

Patients (and family members of patients) who reside more than 50 miles from the hospital and are admitted as inpatients to St. Charles Bend – or, on a case-by-case basis, for outpatient care – are invited to stay at JELD-WEN Family Stay Park.

• Spaces are filled on a first-come, first-served basis and registration is required. Reservations may be accepted, based on availability. Call 541-382-4321, ext 7539 for help with reservations. Registration for an RV space is at the Main Admitting office, near the main entrance of the Bend hospital. When Main Admitting is closed, the Emergency Department provides check-in services.
• Please provide state-issued identification at registration.
• Each space is provided with free water, power, sewer and garbage services.
• RV washing is not permitted.
• RV camp sites must be kept clean and orderly.
• Tent camping and open burning fire rings are prohibited.
• Small pets (weighing less than 35 lbs) are allowed. They must be orderly and their waste must be picked up regularly.
• Per St. Charles policy, pets may not enter the hospital or clinics.
• Parking on the grass is not permitted.
• Length of stay is generally one day prior to admission or beginning of treatment up to one day after discharge or completion of treatment. If you need to extend your stay, you must go back to Main Admitting each week to renew your registration. Contact Facility Services at 541-706-6250 if you have any problems with your site. If you are calling outside of regular business hours, please contact the operator at 541-382-4321 and ask for the duty engineer.
• If you are staying in the park during the winter months, the water is turned off to prevent the lines from freezing. If you need to fill containers or holding tanks, please call 541-382-4321 and ask for the duty engineer.

Download the full Family Stay Park policy and registration form here.

Ronald McDonald House

Ronald McDonald House Charities of Central Oregon provides overnight lodging and home amenities to families who must travel to Bend seeking medical treatment for their child, ages birth through 21. The organization also provides overnight lodging for high-risk, pregnant mothers who require bed rest near their care provider at the hospital. A private bedroom with bathroom can accommodate up to six adults and one child per family. In addition to private overnight accommodations, the "House That Love Built" provides several home-cooked meals each week; common play, laundry, cooking and relaxation spaces. A golf cart can be driven to and from the hospital.

If you do not feel comfortable being across the street from your child, you may request access to the amenities of the Bend Ronald McDonald House (laundry, kitchen, pantry, play room, outdoors space, etc.) for day use only.

There is no charge for use of the facility. However, a $20 per night donation is suggested to help defray the $113 it costs the organization to provide overnight lodging.

Qualifying families will have a clear medical necessity for lodging, will have been referred directly by their child's physician and/or a hospital social worker and can pass both a preliminary qualification screening and a criminal background check.

For more information, call the house at 541-318-4950.
To receive a referral to the house, call Social Services at 541-382-4321 ext. 4950

Local accommodations

There are several hotels and motels near each of our hospitals. Our Guest Services hosts are happy to provide patients and their families with brochures of local accommodations. The Central Oregon Visitors Association website also has an extensive list of lodging options and contact information.

Contacting a patient

Hearing from friends and family can brighten a patient’s hospital stay. There are many ways you can contact patients at St. Charles Bend, Madras, Redmond and Prineville.

iPad Video Conferencing

We have provided iPads in the units of our hospitals so patients can better communicate with their families while our visitor restrictions are in place. If you're a patient, simply ask your nurse to use the iPad.

Download User Guide

Email

Patients can use our Guest Wi-Fi Network to receive email on their own wireless devices (laptop computer, smart phone, iPad, etc.).

Mail

Patients love receiving mail. But consider the length of the patient's stay before you send something — patients are frequently discharged before postal mail arrives to the hospital. Address items of mail to the patient name, care of:

St. Charles Bend
2500 NE Neff Road
Bend, OR 97701

St. Charles Redmond
1253 NW Canal Blvd.
Redmond, OR 97756

St. Charles Prineville
384 SE Combs Flat Road
Prineville, OR 97754

St. Charles Madras
470 NE A St.
Madras, OR 97741