When people think about St. Charles Health System, most think about hospitals, clinics, doctors and nurses. And with good reason! Taking care of Central Oregonians is what we do here, every single day.

But there are many ways to take care of Central Oregonians that don’t involve a visit to one of our facilities.

For example, did you know St. Charles has a Community Benefit program that funds services and organizations working to improve the health of the local population, with a special focus on the disadvantaged and the medically underserved?

Every three years, St. Charles — through the Community Benefit department — conducts a Community Health Needs Assessment for each of the four regions served by our hospitals. The resulting report helps guide the selection of a three-year priority for the program.

From 2017 to 2019, Community Benefit’s priority was suicide prevention. In that same timespan, we provided 143 suicide prevention trainings (including 11 in Spanish) to more than 2,500 people and implemented the reliable and valid Columbia Suicide Severity Rating Scale in our clinics.

We can’t tackle suicide prevention alone, of course, which is why we also awarded more than $240,000 in funding to regional organizations that are doing this important work.

That work will continue to be important, and you can be sure St. Charles will remain engaged in regional suicide prevention efforts. At the same time, we have selected a new strategic priority to guide our Community Benefit program through 2022: alcohol misuse prevention.

In a region where the production and consumption of alcohol is a prominent part of our social lives and our economy, prioritizing the prevention of its misuse may seem like a tough row to hoe. But that’s exactly why our health system’s leadership believes this is a major health need in Central Oregon. Our chief physician executive, Dr. Jeff Absalon, explains:

“Alcohol misuse is a root cause of many chronic health and societal problems — liver disease, fetal alcohol syndrome, child abuse, domestic violence and the cause of many auto accidents that damage lives. If we can reduce binge drinking, increase identification and interventions for alcoholism, and ensure that the norm for community gatherings that include alcohol is to drink responsibly, then Central Oregon will be healthier and safer.”

So, for this three-year period, St. Charles will work to develop innovative ways to improve access to alcohol-related care, increase educational opportunities and awareness, and reduce the negative impacts associated with alcohol misuse to the health of our communities. We’ll also provide grant funding to local organizations working on this issue, just as we did with suicide prevention.

Alcohol misuse prevention grants will be awarded quarterly, and applications are now being accepted. You can learn more here.

We have three other Community Benefit grants available, too: one for those providing basic needs such as shelter, food or safety; sponsorships for community events and/or fundraisers; and small grants for those seeking $500 or less. Again, you can learn more here.

Throughout 2020, we rightfully celebrated the caregivers who are risking their own health on the front lines of the battle against COVID-19. And we should continue to celebrate them.

But as the calendar turns to a new year, I just want to take a moment to highlight our Community Benefit program, too.

It may not wear scrubs, gloves and a mask, but it is an integral component of our goal here at St. Charles to create America’s healthiest community, together.

Sincerely,
Joe

Lists of standard hospital charges

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St. Charles Bend

St. Charles Redmond

St. Charles Prineville

St. Charles Madras

First St. Charles caregivers receive Pfizer-BioNTech vaccine dose

BEND, Ore. – At 11 a.m. Monday, the first group of six St. Charles caregivers made their way into the conference area at the Bend hospital to receive what many are calling a “shot of hope” in the arm.

“It is no small feat to set up a precision vaccination program so quickly. It really has been a great team effort,” said Dr. Fran McCabe, an emergency room physician at St. Charles Bend, who was part of the first group to be vaccinated in Central Oregon. “I feel very grateful to be included in the first group of hospital staff to receive this vaccine. While it’s very exciting, I realize that it is just a first step in a long journey and we will all need to remain vigilant.”

Safely spaced in the area at the same time as McCabe, Jonathan Calles, a certified nursing assistant, DJ Pierce, a respiratory therapist, Becky LaCoss, an environmental services caregiver, Cathy Davila, a phlebotomist in the emergency department, and Julie Bostrom, a registered nurse in the emergency department, proudly rolled up their sleeves and received their vaccinations. All of these caregivers have been caring for and supporting COVID-19 patients for many months.

The clinic Monday was the first of many. St. Charles plans to administer its first wave of 975 doses today through Wednesday of this week. The health system expects to receive a second shipment of 975 doses later this week that will be administered Monday through Wednesday of next week.

“As you can imagine, the logistics behind scheduling caregivers from a variety of departments at different times while also ensuring we have a trained army of vaccinators and that the pharmacy team is prepared to thaw and dilute the doses – all while keeping everyone involved safe – has been a monumental task over the past few weeks,” said Dr. Jeff Absalon, chief physician executive for St. Charles. “We are so grateful to the hundreds of caregivers who have stepped up to make this day possible. And we are thrilled that many of our caregivers will soon have much greater protection against this terrible virus.”

St. Charles is working closely with the Oregon Health Authority and local public health departments on the next steps in the vaccine roll-out plan to community health providers, EMS agencies and others on the frontlines of this fight.

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, La Pine, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,500 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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A historic day: St. Charles Bend receives its first allotment of the Pfizer-BioNTech vaccine

BEND, Ore. – The Pfizer-BioNTech vaccine is here.

At 10:25 a.m. Thursday, a FedEx truck special delivered its only cargo—a single temperature-controlled box of 975 doses—to the St. Charles Bend loading dock where Debra Carlson, an inventory coordinator for the hospital’s inpatient pharmacy, officially received it.

“This is a historic moment,” said Joe Sluka, president and CEO of St. Charles Heath System. “In the same year a global pandemic landed in the United States, the scientific community delivered a vaccine. It’s a remarkable achievement that gives us hope as we continue to battle this virus and try to return our world to some version of normal.”

Carlson, who donned safety goggles and a special pair of thick gloves designed to protect her hands, helped transport the box back to the inpatient pharmacy, where the doses were carefully unpacked and placed in an ultra-cold temperature freezer capable of storing them at -70 degrees C.

The vaccines will remain in the freezer until Monday morning, when the pharmacy team will begin dethawing and diluting individual doses in preparation for administering them to the first group of caregivers at noon. It is expected all 975 doses will be dispersed by the end of Wednesday.

In the meantime, St. Charles caregivers who are eligible for vaccination are receiving notifications via text and email with information about when they are scheduled to receive their first dose.

The Pfizer-BioNTech vaccine is administered in two doses 21 days apart, so only after receiving a second dose three weeks out will they be considered fully vaccinated.

The vaccine arrives on a day when St. Charles Bend has 50 inpatients with COVID-19, four of whom are in the Intensive Care Unit and two of whom are on a ventilator. The health system continues to postpone some elective surgeries to free up the staff and beds needed to care for the highest need patients.

“This year has been a difficult year for all of us, and the fight is not over yet,” said Dr. Jeff Absalon, St. Charles’ chief physician executive. “The stress on our health system continues to be very real. On Tuesday, every one of our ICU beds were full. While today is certainly one to be celebrated, we must acknowledge the difficult road still ahead of us and continue to be vigilant in halting the spread of the virus.”

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, La Pine, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,500 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

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As COVID-19 numbers increased before Thanksgiving, Hannah Gonzales, a patient service representative at Bend South Immediate Care, began to notice a change in her colleagues and their workplace.

“I could see the tsunami coming and the pressure mounting. COVID was demanding more of our days and there wasn’t as much time to talk and to interact on a personal level,” Gonzales said, “So I sat there thinking, ‘What can I do to counter this?’”

Her goals were simple: To make people smile. To make them laugh. To give them a break from the day-to-day stress of doing health care work in late 2020.

The idea Gonzales came up with was not as simple, so she recruited her kids and husband to help her. Together, they printed out 60 drawings of elves, cut them all out, colored them in festive reds and greens and attached printed-out heads of all the caregivers who work at Bend South.

All told, the job took several hours nightly for about two weeks. Then, one night when the clinic was empty, Gonzales went to her office and stuck them all over the walls for her colleagues to discover in the morning.

When they did, the positive effect on the team was immediate, said Dr. Tom Allumbaugh, who practices at Bend South.

“To see the joy and community as people walked in that first morning after all the elves were placed – all due to the selflessness of Hannah and her family – is a true reflection of the season,” he said.

Erika Harvey, operations manager for the clinic, echoed those thoughts:

“I am truly amazed by the time it took and the amount of effort Hannah put into such a gracious act of kindness,” she said. “When we opened clinic on Friday morning there was such a sense of happiness and joy from the entire team.”

Gonzales has worked for St. Charles for four years, but she’s been practicing acts of kindness for much longer, she said. When she worked at Providence Health in Portland, she was on the “Sunshine Committee,” which was tasked with making the workplace fun and engaging. Before that, she grew up as the child of a pastor whose work with the less fortunate instilled in Hannah a heart for all people, she said.

“One of the things I hear at St. Charles is ‘our strength is in our people,’ and I agree with that 100%. Your strength is in your people, and that’s what drives me – people’s overall wellbeing and trying to make sure they feel valued,” Gonzales said. “The elves were just a little thing, but many times it’s the little things that make people feel valued, and feeling valued is such a huge part of feeling good and being happy about where you are and what you’re doing.”

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For as long as St. Charles has been paying for people to swim at the Madras Aquatic Center, Dr. Shilo Tippett has seen the benefits of the program firsthand.

There was the man with severe anxiety whose nighttime swims helped quiet his unease. And the decades-long smoker who went to the pool to replace her habit, which helped her re-envision herself as a healthy person engaged in healthy behaviors.

Tippett remembers a handful of kids who felt hopeless because, unlike many of their peers, they weren’t into sports. Trips to the MAC always lifted their mood, she said. And she smiles when she recalls a group of women who, individually, felt self-conscious about going to the pool on their own.

“We gave them all passes and now they all go together – or at least they were before the pandemic,” said Tippett, a clinical psychologist at St. Charles Family Care Madras. “We have an endless number of stories like that.”

Those stories are the direct result of the St. Charles swim voucher program, which gives providers across Madras the ability to refer patients to the MAC, a popular pool and recreation center on the east side of town. There, the patient can turn in their referral, and St. Charles will pay the fee to swim – currently $7 for two hours – out of its Community Benefit budget.

The program has existed in some form for several years, but St. Charles started tracking usage more closely in July of 2019. Since then, 112 different people have visited the MAC on referral from a health care provider, said Carlos Salcedo, manager of community partnerships for the health system.

“That’s 112 individuals who, through St. Charles, have been encouraged to exercise, to improve their health and to engage with the MAC and with their community,” Salcedo said. “The cost to engage in your own community is a huge hurdle for some people, and this eliminates that and gets them out of the house and into an active and social environment.” (Note: The MAC is currently closed until at least Dec. 18 because of COVID-19. Its reopening plan is available on its website.)

According to Tippett, the swim voucher program started about six years ago, shortly after she shadowed a provider in Redmond who was referring patients to the Cascade Swim Center there. She teamed up with Dr. Jinnell Lewis, a family care physician at the Madras clinic and avid swimmer, and the two approached the MAC with their idea.

“We went in and said, ‘We want to give swim passes to people,’” Tippett said. “The MAC’s director at the time was totally open to it, and the program just took off.”

Referrals to the pool are especially useful for patients who are overweight, who struggle with other forms of exercise, or who deal with chronic pain, depression and/or anxiety, Tippett said. By eliminating the cost of MAC access, the program makes it easier for many people to exercise, to interact with others and even just to leave their home. For residents of Warm Springs, the pool also offers a replacement for the hot springs and soaking pool at Kah-Nee-Ta Resort, which closed two years ago, Tippett said.

“It’s just so hopeful,” she said of the program. “I go to the pool, too, and I’m regularly running into people who tell me what a difference it has made in their lives. It’s amazing every time.”

St. Charles also sponsors the MAC through a $5,000 contribution from the St. Charles Foundation, said Marcus Thompson, St. Charles’ community advocate in Madras, and that allows the health system to hang a banner at the pool. But for Tippett, the swim voucher program is “where the rubber meets the road” in the partnership between the two organizations. “This gives us a way to directly help a patient who’s dealing with something that feels insurmountable,” she said. “What we’re actually doing here is improving people’s lives with this program.”

That’s also the goal of the Madras Aquatic Center Recreation District, which owns and operates the pool, said the group’s interim executive director, Courtney Snead.

“The MACRD is focused on holistic health, how we can be a good partner in the community and looking at our health outcomes as a whole – not just trying to get people into our pool and signed up for our programs,” Snead said. “I think this is just the beginning of a more robust conversation about health in our area and lots of opportunities for partnership, which is really exciting.”

That outlook aligns with Salcedo’s hopes for the swim voucher program. He has already expanded it to include non-St. Charles providers at Mosaic Medical and Madras Medical Group, and he is talking with MACRD officials about extending the program beyond the pool, into other rec district programs.

“What we want to do is move it out of the clinics and into the community,” he said. “We want to make this bigger and open it up more and make it even more inclusive, because the more attention it gets, the more people will use it.”

At St. Charles, the oft-repeated organizational vision is “Creating America’s healthiest community, together,” and it’s that final word – together – that is exemplified by the swim voucher program, said David Golda, vice president and administrator of St. Charles Madras.

“I have no doubt that St. Charles and the MAC recreation district have very similar missions as far as improving the health of the Madras-area community,” Golda said. “It’s certainly a natural partnership that’s already paying off, and this program is a great example of how something that seems so simple can have such a huge effect on people’s lives.”

Each year, when the holidays roll around, I like to begin reflecting on the year that will soon come to an end.

This year, that reflection will happen in the massive shadow of COVID-19.

For most of us, it’s been a long, hard year for a lot of reasons. That’s true at St. Charles, too, where planning for and responding to the pandemic has taxed our caregivers, from the front lines of patient care to the administrative and support departments that help keep the health system running as smoothly as possible.

COVID-19 has changed the way we do our work. It has rewritten our policies and procedures and forced many of our people to work from home. It made us plan for the unthinkable in ways we couldn’t have envisioned just a year ago. It took a bite out of us financially.

And it is not done.

But behind the scenes, the silver linings shine brightly. Throughout the first half of the year, I was blown away by our caregivers’ openness to change, even when it came quickly and without warning. Day after day, our teams adapted to rapidly evolving circumstances, often putting in late nights and/or extra hours to do so.

Faced with shortages of masks, gowns and other protective equipment, our caregivers scoured the global supply chain for more, and our community hand-sewed and donated over 10,000 masks to us when we needed them most. Faced with concerns about our ability to care for a surge of COVID-19 patients, our caregivers quickly assessed our facilities and our workforce and built a plan to expand our capacity if needed.

With those issues addressed, we were able to get back to the business of caring for our communities. In 2020 alone:

We improved access to care in Prineville by expanding and upgrading the Family Care clinic and outpatient rehab facility there, and opening a new Immediate Care clinic.

We started offering virtual visits (via video, phone or electronic message) at many of our clinics, allowing patients to see their provider safely and in the comfort of their own home.

We opened the new Short Stay Unit in Bend, a state-of-the-art recovery space that will shorten wait times, increase safety and improve patient flow at the busy hospital.

We earned a spot on the 2020 Healthcare Equality Index as a “Top Performer” in promoting health care equality for our LGBTQ+ community and continued expanding our outreach to the local Spanish-speaking population.

We partnered with Portland’s Oregon Health & Science University to create what is believed to be the first graduate medical education program in Central Oregon, with residents based in Madras.

We continued our commitment to playing an active role in the communities we serve by providing health education, support for those who need it, scholarships for students and events that put the “fun” in fundraising.

We revived our efforts to envision the future of our Redmond hospital campus and to give it a more defined role within our health system so that it can fulfill its tremendous potential.

We identified our next priority focus for St. Charles’ community benefit efforts - prevention of the misuse of alcohol - which will drive some of our partnerships and education work in the coming years.

We were named one of the nation’s “Most Wired” health care organizations for our use of technology to help analyze health data and achieve meaningful clinical outcomes.

And finally, we redoubled our efforts to give back to the community and support local businesses after we received so much support during the early days of our COVID-19 response.

I can assure you, that’s just a portion of the amazing things that happened at St. Charles in 2020, even in the face of a global pandemic. And I hope it gives you an idea of why I am so proud to lead this organization and its 4,500 caregivers - now more than ever.

Around here, “creating America’s healthiest community, together” isn’t just a vision statement. It’s what we do every day.

Thank you for being a part of it.

Sincerely,
Joe

The College of Healthcare Information Management Executives (CHIME) has recognized St. Charles as “Most Wired” in both the acute and ambulatory fields.

The CHIME Digital Health Most Wired program conducts an annual survey to assess how effectively health care organizations apply core and advanced technologies into their clinical and business programs to improve health and care in their communities.

St. Charles earned the 2020 CHIME Digital Health Most Wired recognition in the acute and ambulatory fields for having deployed technologies and strategies (such as population health and cost-of-care analytics, as well as patient portals) to help analyze data and achieve meaningful clinical and efficiency outcomes.

A total of 30,091 organizations were represented in the 2020 Digital Health Most Wired program, which this year included four separate surveys: domestic, ambulatory, long-term care and international. The surveys assessed the adoption, integration and impact of technologies in health care organizations at all stages of development, from early development to industry leading.

Nov. 24, 2020

During one of our St. Charles COVID-19 Incident Command calls last week, the dire situation we face became increasingly clear. On that day at that time, our Bend hospital was the only hospital in the state with any available ICU beds.  

Suddenly, the refrain I’ve been hearing from colleagues throughout the nation hit incredibly close to home. Our health care workers can no longer be considered the front line of this fight. We are now your last resort.  

You are on the front line.  

Your actions and choices can make the difference for yourself, your families and your loved ones. Because we simply may not have the beds and staff to care for you if we don’t stop the spread of the virus now. 

Please watch this latest message and share it with your friends and family. 

Your actions are more important than ever as COVID-19 is more prevalent in Central Oregon than at any other time during this pandemic. 

You can make a difference by choosing not to gather for Thanksgiving this year. Follow the advice and ideas we have received from several of our community members and have a virtual meal – share recipes with your loved ones and cook together from a distance. Make a new tradition by taking a piece of leftover pumpkin pie on a hike and eating it at the end of your climb. Take time to remember how much we still have to be grateful for – even in a year that has been fraught with challenges.  

More than anything, we need you to stay safe, stay home, wash your hands and if you do need to go out, wear a mask.  

And know that hope is on the horizon. Statewide, our hospitals are working on plans to distribute the first COVID-19 vaccines to health care workers and first responders in the coming weeks. We are starting to see the light at the end of this very long fight.  

Help us stay strong through the finish line.  

Sincerely,  

Joe