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Two days of work. One day off. Then two night shifts, followed by four days off. And repeat.

How you view that kind of work schedule depends on your natural disposition, your approach to life, your domestic situation and other personal circumstances. Some may find it appealing, while others may see it as incompatible with a well-balanced existence.

Either way, that kind of schedule is known as rapidly rotating shift work, and according to Dr. Dave Dedrick, it tends to be hard on human beings’ internal clock.

“Some people would look at that and say, ‘Well, the majority of that time, they’re on days,’” said Dedrick, clinical division director – medical specialties for St. Charles Medical Group. “But those two nights where the work happens outside our normal circadian rhythm puts a tax on the body, because when we’re not in line with our circadian rhythm, our body doesn’t know what to do.”

Dedrick explained the circadian rhythm: “All of these things run like a beautiful orchestra, if you will, and you’re relying on the timing of one part of your body doing something in synchrony with another part,” he said. “The circadian rhythm is the drum major that helps organize all of that, and when it gets out of sync, the wheels come off the cart.”

About three years ago, Dedrick worked with Bend Police to study how the department’s shift schedule affected officers’ sleep patterns and to screen them for sleep apnea. That work was part of a larger effort to improve the health of the unit – an effort that resulted in the introduction of a wellness program that includes yoga practice, mindfulness training and peer support.

Now, he’s doing similar work with the Deschutes County Sheriff’s Office, whose officers work a standard schedule of – you guessed it – two days on, one day off, then two night shifts, followed by four days off. The county reached out to Dedrick last fall as part of its Health of the Force Initiative, which aims to provide tools and resources for deputies to care for their physical, mental and spiritual well-being, said Sheriff L. Shane Nelson.

“The law enforcement profession is stressful on our deputy sheriffs, and their families,” Nelson said. “I work with great teammates. We want to do all we can to improve and take care of them and their families in order to ensure successful careers in providing excellent public safety and customer service.”

Dedrick’s work with the Sheriff’s office will happen through an investigator-initiated clinical trial designed to study how rapidly rotating shift work affects conditions that can lead to cardiovascular morbidity and mortality, such as high blood pressure, high blood sugar and cholesterol levels, sleep apnea and excess body fat around the waist.

“We don’t think of police officers as being a marginalized population, but when it comes to health outcomes, they are very marginalized,” Dedrick said. “They really do very poorly. Part of it is the stress, and part of it is the sleep.”

Dedrick’s trial with the Sheriff’s office is unique in that, thanks to the officers’ schedules, each of the 19 people involved can serve as their own control. Here’s how it will work:

  • First, St. Charles collected baseline health data on each officer while they were working the rapidly rotating shift schedule.
  • In mid-January, about half of those 19 officers started working all days, and the rest started working all nights. They will do that for about two months and then collect the same baseline data.
  • After two months, the two groups will trade shifts and collect data again.
  • Near the end of the trial, Dedrick and two partners – Dr. Mark Backus of Cascade Internal Medicine Partners and Dr. Richard MacDonnell of MyMD Personal Medicine – will analyze the data and then hand it over to a statistician to “grind the numbers,” Dedrick said.

St. Charles’ Research Department is setting protocol, obtaining regulatory approvals, coordinating with patients and generally overseeing the trial to ensure the data is completely anonymous and to eliminate any possibility of investigator bias by “letting the data speak for itself,” said Noura Sall, research manager for the health system.

“Often for our trials, the recipe is written by someone somewhere else who works in a particular industry and comes to us and says, ‘Here it is, please follow it to the letter,’” she said. “This time, one of our physicians has an idea and we’re the ones helping to write that recipe. It’s fun and it’s exciting.”

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Every single person reading this, I’m sure, is ready to be done with this pandemic.

I know I am. There is light at the end of the tunnel, it’s true. At the same time, we are more than a year into a reality altered by COVID-19, and I’m tired of it. I’m sure you are, too.

As always, though, I’m looking for silver linings. And there’s been a silver lining happening at the Deschutes County Fair  & Expo Center over the past month.

That’s where, in collaboration with Deschutes County Health Services and the Oregon National Guard, we’re administering doses of COVID-19 vaccine to as many Central Oregonians as we possibly can, based on available supply and the state’s sequencing plan. We believe we’ve completed vaccinating most of the Oregon Health Authority's Phase 1A and group 1 of Phase 1B, which cover local health care workers, first responders, educators, childcare providers, corrections officers and staff at long-term care facilities, among others. Since Jan. 20, we’ve administered vaccines to more than 30,000 people, including many seniors.

And we haven’t wasted a single dose. If you’ve heard otherwise, you’ve heard a false rumor. We haven’t wasted a dose, and we will not waste a dose. 

Vaccinating thousands of people is a very good thing, of course, but that’s not necessarily the silver lining I’m talking about.

The silver lining I see at the fairgrounds is one powered by communication, coordination and collaboration. I see an organized and efficient operation stood up in days by a number of smart people who are dedicated to working tirelessly for the betterment of Central Oregon. I know it took many hours of thinking and talking and planning by folks who don’t work together regularly, but who came together to bring this vaccination site to life.

Those people built online schedules and sent out invitations to sign up. They printed and hung signs and stuck tape on the floor to ensure smooth flow. They set up a registration process and a respite room. They created a temporary pharmacy out of thin air. They recruited experienced vaccinators to administer the vaccines.

We have doctors and nurses and pharmacists and patient access pros out at the fairgrounds because they know how important this is and they want to help. We have executives volunteering to spend weekend days there, just to do whatever is needed at any given moment. We have hundreds of people from across our communities showing up to volunteer, simply because they believe it is the right thing to do.

We are not the only organization involved in this effort, of course — not by a long shot. Many local entities have played a part in this process, and if I tried to thank them all, I would inevitably miss one. So, for now, I’ll just offer up an enthusiastic “thanks!” to Deschutes County for its partnership in making the fairgrounds vaccination site a success and to the Oregon National Guard for sending troops to help out. We are fortunate to have partners who are as committed to getting this vaccine into arms and ending this pandemic as we are here at St. Charles.

All of this makes me smile. And I’m not the only one. Over and over again, as educators and others flocked to the fairgrounds in recent weeks, we heard positive feedback about the operation: Easy. Fast. Professional. Safe. “It didn’t even hurt!” Even when some folks had to wait in line out in the cold, never did we hear anyone complain. The place has been buzzing with positivity.

That’s a testament to the teams that made it happen and the time they’ve put into it. Again, I want to express my sincere gratitude to each and every one of them.

Stay safe out there.

Sincerely,
Joe

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This week, I’ve got good news and bad news for you related to our ongoing COVID-19 vaccine rollout.

The good news

Thanks to an incredible effort including St. Charles, Deschutes, Crook and Jefferson counties and the Oregon National Guard, more than 31,000 people in the tri-county area have already received the first dose of the COVID-19 vaccine. That group includes health care workers, educators, first responders and more.

On Jan. 25, we opened up vaccinations to all Central Oregonians age 75 and older, which was ahead of the Oregon Health Authority’s sequencing schedule. We were able to do this because we had already vaccinated the vast majority of those who fall into the first phases of the plan. By doing so, we were able to make our way through a large allotment of vaccine – more than 10,000 doses last week.

The bad news

The state, which controls distribution of the COVID-19 vaccine, is not sending us more first-doses this week. Instead, OHA is redirecting most doses to health systems in the Portland area that are continuing to vaccinate those in the first phases. We are unsure when new first doses will be allocated to us, but we expect this situation could continue for the next several weeks.

This is disappointing, but we feel fortunate that we have been able to get such a great start on vaccinating our most vulnerable residents. It’s also important to remember that we’re truly all battling this pandemic together, because the virus doesn’t differentiate between Central Oregon and the Willamette Valley. It doesn’t recognize county borders or turn around rather than brave snowy mountain passes. If COVID-19 is spreading in Portland, we will be affected. We need as many people as possible vaccinated, no matter where they live.

For those of you who have received your first dose, please know that we have been assured by the state that we will receive second doses of the vaccine. Our second dose clinics will continue as planned.

When we opened up vaccines to a larger population it caused some confusion and a whole flood of questions coming our way last week. In the first 24 hours, we received more than 2,500 voicemail messages on our COVID-19 vaccine scheduling hotline and it took a team of people several days to get through them. We apologize to those of you who had to wait for answers, but we are pleased to say that all those who called either received their vaccine or were contacted with more information thanks to an incredible team effort. 

While I know navigating the system has been difficult for some, we have also been overwhelmed with positive messages from those who have received their vaccine. You can watch one of our 91-year-old patients in this video and hear first-hand about the experience.  

Many thanks to those of you who took the time to write and share your feelings about receiving your first dose. It is heart-warming to hear these stories and know that all this very hard work is making a difference in our COVID-19 fight.  

Sincerely,

Joe

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Shelly Handkins

Shelly joined the board in 2021 after 29 years with Providence Health System, where she worked as Chief Financial Officer of Providence Health Plan, Chief Financial Officer of the health system’s Oregon region and Group Vice President of Payor Contracting for more than 50 Providence hospitals, all employed physicians and ambulatory services across five states.

Handkins is now retired, and in addition to the St. Charles board, she also serves on the board of Lifeworks Northwest, a Portland-based network of behavioral health care providers.

Reason for service: “I have a deep passion for working to deploy affordable, high-quality health care in a population health-based model in order to improve the long-term health of our communities.”

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Ann E. Rhoads, CPA, Retired

Board Chair

Ann joined the board in 2021 after 33 years as an audit professional with PricewaterhouseCoopers, LLP, including 16 years as an audit partner. She is also on the board for Bend’s Tower Theatre Foundation.

Rhoads has previously served on two other St. Charles committees: the audit and compliance committee and the investment sub-committee.

Reason for service: “I believe access to health care is fundamental to a thriving community and I hope to contribute to our community through St. Charles board service.”

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Jan. 22, 2021

The local COVID-19 vaccination effort is well underway. We are ahead of schedule and are excited to announce the latest in vaccination news.

St. Charles has been working hard with our public health partners to vaccinate everyone in the state’s Phase 1a group. I am pleased to say that as of Thursday morning we received approval from the state of Oregon to move from Phase 1a to Group 1 of Phase 1b in Deschutes County. (If you are in Phase 1a and have not yet received a vaccine, please know that you can still be vaccinated.)

Here is a graphic that explains the phases: 

This means we are actively vaccinating our K-12 and early learning educators along with childcare providers. Our goal is to administer all of the vaccine we have on hand at our large-scale vaccination events at the Deschutes County Fair and Expo Center this weekend. And we are actively working to schedule more vaccine appointments for this group next week.

For a sneak peek into what it’s like to go through the vaccination process at the fairgrounds, please watch this video.

Once Group 1 of Phase 1b is complete, we will again ask for the state of Oregon’s permission to move to Group 2 of Phase 1b, which includes those who are 80 years and older. We will then continue to move through vaccinating the different groups depending on vaccine supply.

At this time, the best way for you to know if you are eligible to receive the vaccine is to visit the Deschutes County website and register. Once you enter your information, the county will send you an email when you are eligible with details on how to schedule your appointment. For information in Jefferson and Crook counties, please visit their websites: www.JeffCo.net/PublicHealth or www.co.crook.or.us/health.

The large-scale vaccine events at the fairgrounds simply wouldn’t be possible without hundreds of people – including many volunteers. It’s been awesome to see the collaboration and community spirit that have brought organizations and people together to make this a success. We’ve received donations of snacks, water and coffee from grocery stores to help keep the team going strong through some very long days.

We are going to be vaccinating people for many months to come and we appreciate all the support to keep the momentum going. Thank you.

A word about Redmond

Unfortunately, we released news this week of a COVID-19 outbreak at our St. Charles Redmond hospital. We are certainly not the first hospital to face this difficult situation as we fight this pandemic, but we do want to reassure you that we are doing everything in our power to control and contain the spread of the virus and to ensure our patients’ and caregivers’ safety.

This type of thing isn’t anybody’s fault. I want you to know that everyone in our organization is working hard to maintain a safe environment, and as an organization we continue to learn and adjust in an effort to improve our safety.

If you have questions or concerns about this situation, please refer to these frequently asked questions, which we will update as our investigation progresses. More than anything, it is important to know that there is no known risk of exposure to people who visited the hospital prior to Jan. 5, 2021, people who visited for outpatient treatment or people who visited a St. Charles clinic. Our staff is actively calling all patients who may have been exposed and giving them instructions on how to isolate and monitor themselves for symptoms. Those calls should be completed today.

In addition, many have asked if the caregivers who tested positive for COVID-19 had been vaccinated. I want to be clear that while some of them had received a first dose of the vaccine, they were not fully vaccinated with two doses. The timing of this outbreak does not in any way reflect on the efficacy of the vaccine – which is shown to be about 95% effective two weeks after the second dose.

We strongly believe the vaccine is an important tool in our fight against COVID-19 and encourage all those who are interested to receive it as soon as they are eligible and supply is available.

This situation highlights that while we are actively working hard to vaccinate our community, the pandemic is not over. A new, more contagious variant of the virus has been identified in Oregon and we must double down on our safety efforts. Although we are all tired of hearing it and saying it, washing our hands regularly, wearing a mask when in public and physically distancing from others should remain our top priority.

Thank you, again, for your support of our team throughout this difficult time.

Sincerely,
Joe

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St. Charles Redmond reports workplace COVID-19 outbreak

BEND, Ore. – St. Charles Health System has reported an outbreak of COVID-19 cases at the St. Charles Redmond hospital campus to Deschutes County and the state of Oregon. An outbreak is defined as a cluster of cases that are related.

As of Wednesday, 31 caregivers had tested positive for COVID-19, and their cases are being investigated in collaboration with Deschutes County Health Services and the Oregon Health Authority.

“We are taking every possible measure to stop the spread of the virus, to protect our patients and our caregivers,” said Aaron Adams, chief executive officer for the Redmond hospital. 

In addition to existing COVID-19 precautions, the Redmond hospital has put in place new safety measures including:

  • Offering COVID-19 testing to all St. Charles Redmond hospital-based caregivers
  • Asking caregivers to stay home and get tested if they have any symptoms of COVID-19, no matter how mild
  • Increasing air exchange to six times per hour
  • Increasing air filtration to more than the CDC recommendation (+90% filtration at .3 microns)
  • Instructing caregivers in direct patient care roles to use N95 respirators and eye protection throughout their shift while the outbreak is ongoing
  • Adding hand sanitizer and cleaning supplies to more locations throughout the facility
  • Asking caregivers to eat in the cafeteria or on the outside patio rather than in break rooms
  • Adding maximum capacity signage to all break rooms and conference rooms to ensure physical distancing can be maintained

The hospital is also currently limiting visitors to the following groups only:

  • A caregiver or attendant of a patient who needs assistance due to a language barrier or the patient’s disability, whether that disability is physical, developmental, intellectual, cognitive, behavioral or is related to altered mental status or communication, whose presence will assist the person with the disability in receiving treatment, ensure the safety of the patient or facility staff, or who must assist with activities of daily living
  • A close family member of a patient undergoing end-of-life care as determined by the medical provider in charge of the patient’s care
  • A parent or legal guardian of a hospitalized child. If one parent or legal guardian meets screening criteria but the other does not, only the parent or legal guardian who meets screening criteria must be guaranteed access

“We hope our community understands and will help us by following all COVID-19 restrictions, both inside and outside of our facilities,” Adams said. “The number of positive COVID-19 cases continues to be high throughout the region and we need your help to ensure we have a healthy workforce to care for you and your loved ones.”

It continues to be critically important for individuals to wear masks as well as practice physical distancing and good hand hygiene.

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, La Pine, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,500 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

 

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Register for your vaccination

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Our phones have been ringing off the hook this week as so many of you have questions about when and how you will be able to get the COVID-19 vaccine.

I'm inspired that Central Oregonians are ready and willing to be vaccinated in the hopes of ending this terrible pandemic. My ask of you today is to stay calm and patient. We are actively working on a plan to ensure every Central Oregonian who wants the vaccine will have the opportunity to be fully vaccinated. 

Information related to the supply of vaccine has shifted considerably throughout the week. The situation continues to be dynamic and evolving, but I want to share what we know as of today.

Before I do that, though, I want to reiterate to you that the best way to keep yourself and your loved ones safe is to continue diligently doing the things we've been asking you to do for almost a year:

  • Wash your hands frequently
  • Stay home as much as possible, especially if you are not feeling well 
  • If you must go out, wear a mask that covers your nose and mouth
  • Stay at least 6 feet away from people who aren't in your household bubble

With record COVID-19 case numbers, new strains of the virus spreading, cold weather that encourages indoor gatherings and uncertainty around the vaccines, it remains vitally important that you do everything you can to protect yourself.

Vaccinations in Central Oregon

Our team is working tirelessly alongside our local public health partners to stand up large-scale vaccination events in the coming weeks. But these events will be dependent on the availability of vaccine that we receive from the state.

As of today, St. Charles has vaccinated more than 5,000 people who fall into the Phase 1a group under the state’s current guidance. This includes frontline health care workers, EMS providers, law enforcement officers, long-term care facility residents and staff and some educators who work directly with children with special needs. We are making good progress, but we know we have a long way to go.

Our goal is to get the COVID-19 vaccine into as many arms as we can – as quickly and safely as possible. Quite honestly, our hospitals continue to be full. Our caregivers are exhausted from fighting this fight every day. Widespread vaccinations are critical to setting us on a path to a more normal future.

Starting next week, we will move our remaining Phase 1a vaccinations to the Deschutes County Fair and Expo Center in Redmond, which will help prepare us for future large-scale vaccination events. We will provide an update on our large-scale vaccination effort – including who is eligible and how to schedule an appointment – as soon as we know we have the available vaccine. 

Here is the latest on vaccine eligibility from the state of Oregon: 

  • Vaccination of the 1a group—including health care providers, first responders, long-term care facility residents and staff and those with intellectual disabilities—continues. It is the only group eligible for vaccination at this time. If you fall into this group, please visit our registration page and, if you meet the criteria, we will contact you to schedule an appointment.
  • Starting the week of Jan. 25 (and in some counties, sooner), childcare providers, early learning and K-12 educators and staff will be eligible for vaccination
  • Starting the week of Feb. 8, vaccinations will open to individuals 80 years and older
  • Following the 80 and older group, seniors in three age bands will also become eligible in the following order (the dates to be announced):
    • Seniors 75 and older
    • Seniors 70 and older
    • Seniors 65 and older

Our partners in Jefferson and Crook counties are also working hard to vaccinate their Phase 1a group members. They too hope to offer large-scale vaccination events once they have a reliable supply of vaccine. For more information we encourage you to visit their websites at www.JeffCo.net/PublicHealth or www.co.crook.or.us/health

For those of you who may be feeling hesitant to receive the vaccine, I encourage you to watch this informative Doc Talks presentation by Dr. Cynthia Maree, our infectious disease medical director. The evidence shows overwhelmingly that the vaccines are safe and effective.

Please be patient with us as we continue to work on our vaccination roll-out and know that we will proactively share information when it is available. We encourage those of you with questions to call the COVID-19 hotline at 541-699-5109, which is staffed Monday through Friday from 9 a.m. to 5 p.m. and 9 a.m. to 1 p.m. on Saturdays. Please do not call our clinics and hospitals with vaccine questions. Allow our staff to focus on the important work of taking care of our current patients. 

You can be confident that we will be successful in vaccinating every resident in Central Oregon who wants to be vaccinated. We got this!

Sincerely,
Joe

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