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You can watch past videos in our Doc Talks Archive.

A full-service gift store in Madras

We carry:

• Comfort care items for patients including, brushes, combs, toothbrushes, toothpaste and deodorant
• Baby items. T-shirts, picture frames, brush/comb sets, outfits and more
• Beaver and Duck Items
• Purses, scarves, necklaces, earrings, bracelets, hats
• Lavender cream, lotion, soaps, oils, lip balm
• Key chains, thunder eggs
• Lanyards
• Candy and gum
• Toys for kids
• Hydro Flasks
• Breast Cancer Awareness items including socks, bracelets and watches

A full-service gift store in Prineville

The St. Charles Prineville Gift Store provides an appealing selection of unique merchandise for patients, visitors and staff. Through the sale of these items we are able to support medical scholarship programs and also purchase special items the hospital needs. So, when you are looking for that perfect gift, keep the hospital gift store in mind.

The perfect gift

Our exceptional team will assist you in selecting the perfect gift and then deliver it directly to the patient. We accept most major credit cards.

Our gift store is remarkably different and has a unique and desirable selection of gift products:

• Fun, unique seasonal gifts
• Holiday gifts and decor
• Hand creams
• Stuffed animals for every occasion
• Handbags
• Greeting cards, balloons and candy
• Fresh flowers
• Clocks and picture frames
• Sun catchers and piggy banks
• Conveniently located near patient rooms

Drop by to see our complete selection. We are located next to the Med-Surg family waiting area. Or please call 541-447-6254, ext. 276.

Prineville Gift Store

Hours:
Mon – Fri: 9 a.m. - 5 p.m.

541-447-8472

A full-service gift store in Redmond

We invite you to visit our full-service gift store conveniently located on the hospital's first floor.

You'll find a boutique experience with a wide selection of merchandise including fresh flowers, plush, gourmet chocolates, jewelry, games, puzzles and décor for home or office. To purchase a gift for a hospital patient by phone, call the store at 541-526-6648, and the staff will arrange the delivery.

A full-service gift store in Bend

We invite you to visit our full-service gift store conveniently located on the hospital's first floor.

You'll find a boutique experience with a wide selection of merchandise including fresh flowers, magazines, gourmet chocolates, jewelry, a selection of kid-friendly items and décor for home or office. We have a comprehensive mom and baby department including products to support breastfeeding.

To purchase a gift for a patient by phone, call the store at 541-706-2788, and the staff will arrange the delivery.

Bend Gift Store

Hours:
Mon – Fri: 9 a.m. - 3 p.m.

541-706-2788

Child Life Specialists at St. Charles Bend

Injury, illness and medical treatment can be challenging and stressful, especially for children. St. Charles offers a child life program to help support you and your child during a hospital stay or medical encounter.

Certified child life specialists are educated and trained in the developmental and psychological impact of illness and injury. They work in partnership with families as part of the health care team to meet the psychosocial, emotional and developmental needs of children and adolescents.

Each of our child life specialists has earned a bachelor's or master’s degree in child development or related field, completed a rigorous internship and maintains their certification from the Child Life Certification Commission.

A child life specialist can help your child with:

• Medical and pre-surgery preparation
• Support for a medical procedure

If you would like to request the support of a child life specialist, please ask your child's nurse or any member of their care team or call the Child Life Program directly 541-382-4321 extension 3579 or 541-706-2900 extension 3579.

After your surgery

You will receive postoperative instructions before you leave the hospital

• You will be instructed on wound care, medications, activity or diet restrictions, and what to expect during the healing process
• If you are planning on going home after your surgery, you must have someone able to drive you home and someone to remain with you overnight following your surgery
• It is recommended that children have two adults present for the ride home (one to drive, one to tend to and observe the child)
• If you notice any signs or symptoms of infection following surgery, you should contact your surgeon’s office right away

Surgery Instructions for Redmond

We are dedicated to providing our patients with high quality, compassionate care. Your doctor will schedule you for a pre-surgery visit or phone call with one of our pre-op nurses. They will review your current health, medical history and medications. Please keep a list of all medications, including over the counter, herbals, vitamins and supplements along with the dosages. The nurse will also give you a check-in time for your procedure/surgery.

You may contact one of the pre-op nurses at 541-548-6547 Monday-Friday from 8 a.m. - 5 p.m. for any questions regarding your procedure. If no answer, we may be helping another patient, so please leave your full name, date of birth, and a good call back number

You will also receive a call from our business office to discuss your insurance coverage.  It is important to review all charges incurred. You may contact the business office at 541-548-8131 for any insurance-related questions.

Special preparations the day before your procedure/surgery

If your doctor has ordered a “prep” or given you specific instructions in addition to those below, it is important to follow them carefully.

Do not eat or drink after midnight. This includes chewing tobacco, gum, candy, mints, or throat lozenges.

Do not smoke or use tobacco products for 24 hours prior to your procedure/surgery.

Getting a good night’s sleep is important.

Checklist of things to bring with you:

• Valid picture id
• Insurance or Medicare card
• Advance Directive (if you have one)
• Power of attorney (if you have one)
• Plan for transportation and care afterwards
• Person to contact and phone number
• Person who will receive medical report after your procedure ( if you have one)
• Case for eyeglasses, contact lenses, dentures and/or hearing aids

On the day of your procedure/surgery

• It's best practice to bathe or shower within 24 hours of your procedure/surgery
• Take your medications as directed by your surgeon with a sip of water
• Wear loose-fitting clothes
• Do not wear jewelry, body piercings, make-up, powder, lotion, deodorant or cologne
• Leave all your valuables at home
• You may bring dentures, hearing aids, contact lenses and glasses
• If required, bring legal guardianship or power of attorney documents
• There will be forms and consents to sign (in addition to those you may have already signed)
• Check-in at the volunteer desk, in the lobby of St. Charles Redmond (Kingwood Ave)
• An anesthesia provider, your surgeon and your nurse will meet with you to answer your questions before your procedure/surgery

After your procedure/surgery

You will be monitored until the sedation begins to wear off. Your nurse will assist you with pain control. Once you are more awake, you will either be taken upstairs to a hospital room. For a same-day procedure/surgery, you will return to the Same Day Unit until you are ready to go home.

Going home the same day

• You must have an adult available to stay with you for the first 24 hours
• If taking a taxi, the adult staying with you needs to ride in the taxi with you
• Do not drive
• If the patient is a minor, a parent or legal guardian must stay in the waiting area throughout the patient's stay
• Children under 8 years old or weighing less than 80 pounds must ride in a car seat for traveling home

Surgery Instructions for Bend

• A nurse or scheduler will call you the afternoon prior to your scheduled surgery to inform you of your arrival and confirmed surgery time. If you have not been contacted with your arrival time by 4 p.m. please call us at (541)706-7728.
• You will be asked to arrive 1-2 hours prior to your scheduled surgery depending on the type of surgery being performed.
• Please follow all instructions provided to you either at your visit or during the phone call with the pre-surgery nurse.

If you have any questions, concerns, or changes in your condition prior to surgery please call your surgeon. If you are not able to reach your surgeon you may call the Pre-surgery Clinic at (541)706-2718 (please leave a message if after 6:30 p.m.)