Sage View Psychiatric Center

Sage View Psychiatric Center is the only inpatient psychiatric facility east of the Cascades. We provide intensive, solution-focused therapy on a short-term inpatient basis. We want to begin healing damaged emotions, addictions, mind and spirit, broken lives and relationships.

We help patients start their recovery from acute psychiatric illness. We integrate a holistic healing approach — considering body, mind and spirit — into individual and group therapy programs.

For general Sage View inquiries, please call 541-706-2700.

Common problems we treat include:

• Anxiety and stress
• Bipolar disorder
• Cognitive disorders
• Co-occurring disorders such as substance abuse
• Depression
• Panic disorders
• Post-traumatic stress disorder
• Suicide attempts and suicidal thoughts
• Grief and Loss
• Psychosis

What does Sage View cost?

Our fees are highly competitive. We work closely with individuals and families to provide the highest quality care at a reasonable cost. Most insurance plans cover our services. Sage View is accredited by The Joint Commission.

Your hospital bill

Understanding your financial options and obligations can be challenging, especially given the complexity of health care insurance and reimbursement. We offer opportunities to address concerns with your hospital bill during registration and after your stay.

At admissions

Each department has a Patient Access Team with registrars and financial counselors who can answer questions you may have about hospital billing or insurance. They can help you:

• Verify insurance coverage
• Understand how and when you will be billed
• Make full or partial payments
• Request financial counseling or assistance

If your personal accounts and insurance company cannot cover your health care costs, we can suggest alternative arrangements. We may be able to refer you to charitable organizations or help reschedule an elective procedure. If your claim is denied, we may be able to help you appeal your insurance company's decision.

After your stay

If you have outstanding balances or general questions about your hospital bill, we have advisors available to help.

Call Patient Financial Services: 888-703-8401.

Insurance information

St. Charles regularly renegotiates contracts with insurance companies which could result in changes in network status or coverage. We encourage you to reach out directly to your insurance provider with any questions about your plan. The state of Oregon also offers help for those interested in exploring Medicare options through the Senior Health Insurance Benefits Assistance (SHIBA) program.

• Aetna 800-872-3862
• Blue Cross Blue Shield (Regence, etc.) 888-675-6570 (Starting in 2025, Regence Blue Cross Blue Shield will no longer offer a Medicare Advantage plan in Central Oregon)
• Champus/TriCare/TriWest 800-367-5690
• Cigna 800-997-1654
• First Choice Health Network 877-287-2922 
• Healthnet 800-839-2172 (St. Charles is not in-network for HealthNet and WellCare Medicare Advantage)
• Humana 800-448-6262 (St. Charles is not in-network for Humana Medicare Advantage)
• Medicaid 800-527-5772
• Medicare 800-633-4227
• MODA 888-217-2363 (Starting in 2025, MODA will no longer offer a Medicare Advantage plan in Central Oregon)
• PacificSource 888-977-9299
• Providence Health Plans 800-878-4445
• UnitedHealthcare 800-523-5800
• Workers Compensation 800-525-0394
• And many others…

It is best to always verify with your insurance to see which providers/facilities are networked.

The list above represents insurance companies we most commonly bill on behalf of our patients. The list is subject to change and may not include all insurances or networks we bill. St. Charles Health System will submit a claim to all insurances; however, this submission does not guarantee coverage or payment from that payor. Patient deductibles, co-insurance, co-pays and non-covered charges are the responsibility of the patient.  

Medicare Advantage FAQs

Orientation FAQs

Question: What is my schedule during Monday's orientation?
Answer: Prepare for a full day. Orientation starts at 7:45 a.m. and ends around 4:45 p.m. A specific schedule will be given on Monday.

Question: What should I wear to orientation?
Answer: Business attire is expected, which means no jeans, flip-flops, T-shirts, tank tops or other unprofessional attire.

Question: When do I sign up for benefits?
Answer: If you qualify for benefits, you will have 30 days to sign up. We will cover additional details during orientation.

Question: When do benefits take effect?
Answer: For those who qualify, benefits start on the next full month after your start date.

Question: How much ETO will I accrue?
Answer: There are many variables that go into calculating ETO. Click here to view our ETO policy.

Question: What type of scrubs do I need to wear?
Answer: For your first week, business casual with comfortable shoes will be fine. Your manager will let you know the specifics within your department.

Ideal transfer conversation

1. State indication for transfer - usually not a diagnosis but a resource need (i.e. bed availability, procedure capability, subspecialist)
2. Concise clinical summary
3. Accept patient as soon as it is clear that transfer is appropriate
4. Clarifying questions - only pertinent to immediate care needs
5. Any necessary interventions before transfer?
6. Agree on mode of transport
7. Transfer center or accepting provider gives summary statement: Patient accepted by ______ doctor to go to ______ unit by ______ transport.
8. GOAL IS physician to physician conversation of < 6 minutes

Transferring patients to St. Charles

The St. Charles Transfer Center facilitates patient transfer to St. Charles medical facilities. To arrange transfer, please call 541-706-5816 to discuss your patient’s care with a St. Charles physician. If not familiar with the patient transfer process, please take a moment to review the ideal transfer conversation document.

If you have any further questions, please contact the Transfer Center at 541-706-5816.

Informed Consent Forms

Procedural Informed Consent Forms

Procedural Informed Consent Forms (English)
Consentimiento informado para el paciente sobre el procedimiento medico
 

Anesthesia Informed Consent Forms

Anesthesia Informed Consent Forms (English)
Consentimiento informado para el paciente sobre la anesthesia

Access EpicCare Link

Use EpicCare Link for new procedure scheduling requests, to modify existing requests (including changing, canceling or rescheduling a procedure), to confirm scheduled cases and line-ups, and to release assigned block time.

Contact your Site Administrator to request EpicCare Link access. If you need to report an issue or need login assistance, call 541-706-6394.

Urgent/Emergent Add-Ons

Add-ons are Urgent/Emergent cases with the exception of patients who are currently in house. Case Requests received on the day of surgery or after 5 p.m. two business days prior to the surgical date are considered add-ons as well as weekend, holiday, and evening cases. Add-ons are vetted based on patient acuity and resource availability. Directions for add-on scheduling:

1. Submit a "Case Request" in Epic

AND

2. Call the Charge RN for unit in which the procedure is intended to take place to discuss needs

Charge RN phone list:

Bend OR: 541-706-7789
Bend MDU: 541-706-6975
Bend Cath Lab: 541-706-7230
Redmond OR: 541-548-8131
Prineville OR: N/A
Madras OR: 541-475-3882

Preparing patients for surgery

Pre-Anesthesia Protocol 
Requirements for Surgery 
Optimization Recommendations 
Perioperative Anticoagulation Guideline

Guidelines and policies

Medicare Inpatient Only Procedures List
NCEPOD Classifications
Perioperative Anticoagulation Guideline 
Surgical Procedure Scheduling after 2200 hours 
Pre-Anesthesia Protocol 
Surgery and Procedural Schedule Management, Bend 
Surgical and Procedural Block Management, Bend
Surgery and Procedural Schedule Management, Redmond
Surgical and Procedural Block Management, Redmond

Forms

For the convenience of our MD offices, the forms listed below are formatted as Adobe Acrobat fillable .pdf forms. Click the links below to access the forms and save a copy to your desktop.

Scheduling contacts

St. Charles Bend:
Surgical phone: 541-706-7788
Procedural phone: 541-706-7728

St. Charles Redmond:
Phone: 541-526-6503

St. Charles Prineville:
Phone: 541-447-8346
Fax: 541-416-9942

St. Charles Madras:
Phone: 541-460-4083
Fax: 541-460-4070

Miscellaneous Contacts

Medical Records
Phone: 541-706-7166
Fax queue: 541-598-3403 (surgical and procedural-related medical only)

OR special requests/Supply Chain:
Phone: 541-706-7745 option 2
Email: [email protected]

Bend pre-surgery clinic
Phone: 541-706-6785
Fax: 541-706-6381

Leadership

Steve Gordon, MD, MPP, FACP
President and CEO of St. Charles Health System

Rebecca Berry, MBA
Vice President, Chief Human Resources Officer

Jaycee Bridges, MBA, CPA
Vice President, Finance

Theresa Drulard, MBA
Vice President, Performance Optimization

Shannon Edgar, MBA, BSN, RN
Vice President, Chief Nursing Executive

Lloyd Fobi, MBA, MEng
Senior Vice President, Chief Information Digital Officer

Tom Foster, MBA
Vice President, Strategic Initiatives and Transformation

David Golda, MHA, MS PT
Vice President and Hospital Administrator
St. Charles Bend and Redmond

Mark Hallett, MD
Senior Vice President, Chief Clinical Officer

Michael Hartke, MBA
Executive Vice President, Chief Operating Officer

Christy McLeod
Senior Vice President, Specialty Service Lines

Kayley Mendenhall
Vice President, Strategic Communications

Jodie Mooney, JD
Senior Vice President and Chief Legal and Risk Officer

Kimberli Munn, DNP, RN
Chief Nursing Officer, Prineville and Madras

Mike Richards, MBA
Vice President, Business Development

Emily Salmon, MS
Vice President, Whole Person Care and Community Health

Todd Shields, MBA
Vice President and Hospital Administrator
St. Charles Prineville and Madras

Matt Swafford
Senior Vice President, Finance and Strategy
Chief Financial Officer

Mike Vinovich, MBA
Vice President, Revenue Cycle

J. Corey Schmid, MBA

J. Corey Schmid joined the St. Charles Board of Directors in August 2019. As general partner at Seven Peaks Ventures, Corey leads the organization’s digital health investment portfolio. She is also a trusted executive innovation advisor and board member to regional health care systems, industry consortiums and startups as a venture capital partner and mentor backing brilliant entrepreneurs looking to create their next big thing. Prior to joining the ranks of venture, Corey spent about eight years as a business director for several products and medical device divisions at Philips Healthcare, spanning locations from Bend, Ore. to Vienna, Austria. In addition to her role on the St. Charles board, Corey serves on the board of directors for Amplion, Inc., is a board observer for Bright.md and is a Junior Achievement volunteer and instructor.

Reason for service: “I am inspired as a community member raising my two boys and building my business here in Bend, to have a positive impact on the health, well-being and sustainability of our most critical service provider, St. Charles Health System. We can raise the bar for all of our Central Oregon residents, and I'm honored to be a part of our future.”