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Our Health Benefits

NEW! 2024 Benefits

Download Full 2024 Guide | 2024 Benefits At-a-Glance
Descargar Guía de Beneficios Laborales | Descargar Guía Rápida de Beneficios Laborales

2023 Benefits

Download Full 2023 Guide | 2023 Benefits At-a-Glance
Descargar Guía de Beneficios Laborales | Descargar Guía Rápida de Beneficios Laborales

  • Three medical plan choices:
    • Caregiver Directed Health Plan (CDHP)
    • Prime PPO Plan Select
    • PPO Plan w/ Health Reimbursement Account (HRA)
  • Dental plan: Delta Dental via Moda Health
  • Vision plan: Full-service visual plan provided by Vision Service Plan (VSP)
  • Retirement plans through Fidelity
    • 403b employer matching up to 6%
    • In addition to 403b, 457b plans are available for director level and above positions
  • Additional insurance options
    • Employer-provided life insurance. Multiple other options for life and accidental insurance.
  • Generous earned-time-off (ETO) plans:

Eligibility and Accrual for Non-Exempt Caregivers

Years of EmploymentETOMaximum Accrual
0-36 months (0-3 years)
(0-78 pay periods)
.1038 hours
27 days *
384 hours (48 days)
37-108 months (3-9 years)
(79-234 pay periods)
.1231 hours
32 days *
464 hours (58 days)
109+ months (9+ years)
(235 + pay periods)
.1500 hours
39 days *
576 hours (72 days)

* Based on a full-time, 80-hour position and includes sick days, holidays and vacation days.

Eligibility and Accrual for Exempt Caregivers

Years of EmploymentETOMaximum Accrual
0-36 months (0-3 years)
(0-78 pay periods)
.1038 hours
27 days *
192 hours (24 days)
37-108 months (3-9 years)
(79-234 pay periods)
.1231 hours
32 days *
232 hours (29 days)
109+ months (9+ years)
(235 + pay periods)
.1500 hours
39 days *
288 hours (36 days)

* Based on a full-time, 80-hour position and includes sick days, holidays and vacation days.

Wellness, Work/Life Balance

  • Caregiver/Employee Assistance Program: free access to certified professionals to help provide advice and support around many of life’s challenges (financial, mental, physical, etc.)
  • Engage for Health program: St. Charles is committed to improving the health and well-being of the communities we serve, starting with our own caregivers and their families. Engage for Health (powered by Virgin Pulse) is a comprehensive wellness program available to all St. Charles caregivers, family and friends, and is designed to support your journey to better health and well-being through a variety of resources and incentives.

Additional Benefits

Unum accident insurance

Unum hospital indemnity insurance

Unum critical illness insurance

First Choice Health Machine-Readable Files

 

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Strawberry Salsa Recipe

  • 1 ½ cups fresh strawberries, chopped small (about 1/2 pound)
  • ½ jalapeno pepper, minced
  • ¼ cup onion, minced
  • 2 Tablespoons cilantro, finely chopped
  • 1 ½ teaspoons lime juice

Directions

Mix all ingredients together in a bowl. Flavors will blend if refrigerated for 30 minutes or more before serving. Refrigerate leftovers within 2 hours.

 

Recipe courtesy of Oregon State University, FoodHero.org.

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Local Support Groups

Central Oregon has an abundance of resources to help support cancer survivors and their caregivers during their continued journey through treatment and beyond.

Cancer with Compassion - a support group

Facilitated by Rev. Cathie Young, Cancer with Compassion is a faith-based cancer support group. A diagnosis of cancer changes a life forever. And the journey through treatment is demanding on all levels. A cancer support group can provide practical help and give needed comfort, hope and encouragement. Cancer with Compassion provides virtual support groups available to any patient or survivor. All are welcome - women and men with all types of cancer. They also provide a support group for caregivers and breast cancer-specific support. To learn more, visit www.cancerwithcompassion.com, call 949-279-1246 or email [email protected].

Thyroid Cancer Support Group

Support groups are free and open to any and all survivors, their families and their friends. Facilitated by Angela Faulkner, these groups allow members a chance to share their cancer stories, receive information about thyroid cancer and gain insights and support on how to cope with thyroid cancer. For more information, visit www.thyca.org/sg/, call 503-473-9551 or email [email protected].

Cancer Hope Network

Cancer Hope Network matching program creates hope for adults facing cancer, one conversation at a time. They provide free one-on-one confidential support to all people (patients, families or friends) impacted by cancer, along the entire continuum from diagnosis through survivorship. They provide support by training local volunteers in each area who faced similar experiences. Through this process, they strive to instill hope and make a positive difference in the lives of people touched by cancer. For more information, visit www.cancerhopenetwork.org or call 877-HOPENET.

Other specialty support groups

Women Surviving Cancer Group - Judy Erickson, Facilitator. 907-209-9737

Sisters Support Group - Suzi Scarino Steele, Facilitator. 503-819-1723

Harney County Support Group - CAN Cancer, 541-573-8614

Lake County Support Group - Sally, Facilitator. 541-947-3259

Local Oncology Massage Therapists

Kathy Andrews (Bend)
Oncology & Lymphedema Massage

(541) 771-0263
[email protected]

Jennifer Hudson (Bend)
Oncology Massage

(541) 213-5862
[email protected]

Sabrina Merritt (Redmond)
Oncology & Lymphedema Massage

(541) 350-4398
[email protected]

Sarah Rajnus (Bend)
Oncology Massage

(541) 880-6514
[email protected]

Dale Ann Schofield (Bend)
Lymphedema Massage

(541) 508-9808
[email protected]

Mary Moore (Bend)
Massage Therapist, Manual Lymphatic Drainage Therapist

(541) 419-7965
[email protected]

Jill Dickman-Cooper (Bend)
Oncology Massage

(206) 661-8396
[email protected]

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"I was fortunate enough to be employed by St. Charles the entire time during the pandemic and I’m in a good position financially. So when I got my stimulus check, I could’ve saved it if I’d wanted to. But the intent of that money was to help people, so I thought maybe there’s a way I can reallocate it in a way that helps sick kids and gives back to St. Charles at the same time."

- Ethan, a diet aide and cashier in food services at St. Charles Prineville, who recently purchased three Nintendo Switch game consoles and donated them to the health system's Pediatrics unit in Bend. He also bought prepaid gift cards so caregivers on the unit can buy appropriate games for patients, and he's working on doing something similar in the Prineville community.

#humansofstcharles

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"I talked to my mom like two weeks before that and said, 'When this is done, I think I’m going to look for a different position.' Because I didn’t like just being on the computer all the time. I thought I’d be actually training people and getting to interact with the doctors and see them learning and appreciating the time and effort that went into making sure this education made an impact on them and on patient outcomes, and I wasn’t getting that. But in April, we did two big (partially in-person) trainings and they really changed my perspective and opened up a lot of opportunities for things that I’m excited to do in the future."

- Ellie, simulation and procedural skills specialist and self-proclaimed “people person” on how working remotely during the pandemic affected her. Recently, she organized and oversaw two major physician trainings, which helped her rediscover her passion for her role at St. Charles.

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Though mask mandates are being relaxed and gatherings are getting bigger, the push to vaccinate people against COVID-19 remains as important as ever. To keep yourself and your loved ones safe, to be able to continue doing the things you love to do and to support our local businesses, we need to vaccinate as many people as possible as quickly as possible.

If you’re not yet vaccinated and you’re ready to get the vaccines, learn how to do that at www.CentralOregonCOVIDVaccine.com.

If you’re not yet vaccinated and you feel hesitant about getting the vaccine, please consider:

The COVID-19 vaccines are SAFE:

  • They do not contain live virus and cannot give you COVID-19.
  • They do not affect or interact with your DNA in any way.
  • They were tested in tens of thousands of people during clinical trials.
  • Millions have already been vaccinated and are undergoing the most intensive real-time safety monitoring program in U.S. history.

The COVID-19 vaccines are EFFECTIVE:

  • Clinical studies have shown the vaccines to be highly effective at reducing transmission of COVID-19 and at reducing serious illness and death as a result of the virus.
  • In real-world conditions, nearly 4,000 health care personnel, first responders and essential workers were tested weekly for the virus that causes COVID-19. Those who were fully vaccinated were 90% less likely to get infected.
  • COVID-19 is still spreading among the unvaccinated and causing serious illness, even among younger populations. Of the 500+ COVID-19 patients at St. Charles since March 1, about 98% of them have not been fully vaccinated.

Here are some more facts about the COVID-19 vaccine:

Side effects
Adverse immune responses from the vaccines almost always show up within the first two weeks and certainly within the first two months. Serious adverse events appear to be extremely rare and are being monitored on a real-time basis as vaccines are rolled out to the general population.

FDA approval
They are being administered under an Emergency Use Authorization because the FDA has not granted full approval yet, but that is NOT because of safety concerns. The vaccines are expected to receive full FDA approval once a year’s worth of data is available that shows how long they remain effective.

Fertility
There is no evidence that COVID-19 vaccines affect fertility. In fact, if you are pregnant or trying to become pregnant, the benefits far outweigh the risks as pregnancy puts a person at higher risk of severe COVID-19 illness. In addition, research suggests the vaccines provide some level of protection to newborns.

It's free
No matter who you are or where you live in the United States, you can get the COVID-19 vaccine at no cost to you.

Young and healthy
A highly contagious strain of COVID-19 is hitting young adults hard. The B.1.1.7 variant is now the most dominant strain of coronavirus in the United States. Unlike the original strain, this one is heavily impacting young people, some of whom go on to develop “long-haulers” syndrome.

Already had COVID-19
Even if you’ve had COVID-19 in the past, you should still get vaccinated because the immunity you get from the vaccine will likely be stronger and last longer than the immunity you have from being infected.

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This past week, St. Charles put out a plea to the community because our beds at all four hospitals were full. We were opening overflow spaces for patient care, canceling procedures and crossing our fingers that people would not accidentally hurt themselves over Memorial Day weekend.

Thankfully, our system was not overwhelmed by traumas, our number of hospitalized COVID patients is lower than previous weeks and, as of today, we have beds and staff available to provide acute and critical care to those in need. I would like to thank all of you who heeded the warning and stayed safe. We honestly believe it made a difference.

But the situation raised an important question from many of you: Does St. Charles have enough hospital beds and staff to serve the rapidly growing Central Oregon population?

The answer, like all things in health care, is complicated.

St. Charles has increased its hospital bed capacity in recent years. We built a new three-story wing on the Bend campus that opened in May 2019. It added 24, state-of-the-art ICU beds and 28 progressive care unit beds. The lower level is shell space for future growth. We also converted the former ICU into a short stay unit. All of these investments have been critical as we have experienced high patient volumes during the pandemic.

In recent years our team built a new hospital in Prineville and renovated and added space at St. Charles Madras. During the pandemic, we have been able to convert spaces at St. Charles Redmond to care for additional patients as well.

All of these hospital construction projects are important as we care for our communities, but they come with a hefty price tag. Every time we add hospital beds it costs millions of dollars and adds to the already high price of health care.

Not to mention that we also have to be able to staff the beds we build. Hiring health care professionals is a huge challenge nationwide. At St. Charles we have more than 600 open positions right now and are struggling, like many employers, to fill these critical roles.   

While continued physical building expansion may still be necessary, we are also focusing on creative ways to serve our patients with the right level of care in the right place at the right time. Here are just a few of the projects we have underway to ensure we are able to meet our community’s growing health care needs:

  • Investing in primary care so people have access to preventive and wellness services with a goal of keeping them out of the hospital.
  • Working with community partners on increasing post-acute care capacity in the region so when patients are ready to leave the hospital, they have somewhere safe to go for care and we can improve the overall flow of patients in and out of our hospitals.
  • Exploring cutting edge ways to provide care in environments outside traditional hospital settings so patients can receive hospital-level care without leaving the comfort of their home.
  • Continuing to offer virtual visits so people can access care in ways that are most convenient to them.

It’s also important to remember that we are still dealing with a global pandemic that has completely rocked all of our worlds. COVID-19 cases continue to take up many of our hospital beds. We also have a huge backlog of patients whose procedures have been delayed repeatedly throughout the past 15 months who are waiting to get in for care. It is going to take a while to get back to normal. Achieving 70% vaccination for our region would help us get there faster, so please get vaccinated if you’re eligible.

We may not always be in the situation we are in today in terms of the large number of people requiring hospital stays. But, I want you to know that your care is our top priority and we will continue to grow as necessary and appropriate to meet our community’s changing health care needs.

Sincerely,
Joe

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"The St. Charles Cancer Center is one of the places I feel most safe in this world. Where the hugs, smiles and support come with a tragic and compassionate understanding of this type of life. In their eyes I experience the power of living in the moment."

 

- Cricket Campbell in her CaringBridge journal, Dec. 1, 2019

Cricket Campbell could tell the news wasn’t good before anyone even spoke a word.

“I got a mammogram and I remember these long faces coming in,” she said. “They said, ‘We need to get you in for an ultrasound right away. Like, today.’ And I was like, ‘Oh. OK.’ And so that day, I had the ultrasound, and they said, ‘We see something here.’”

That was in late August of 2019. Within days, Campbell had a diagnosis: invasive ductal carcinoma — breast cancer, which had also spread to her lymph nodes. After visiting with a series of doctors, her treatment plan was set: four months of chemotherapy, followed by a double mastectomy and, if necessary, daily radiation treatments.

“The ball was rolling pretty much out of control from that point forward,” said Campbell, a single mother of two teenaged boys. “And I don’t know how I got connected but somebody connected me with Michele (Halligan), who was my saving grace throughout my treatments.”

Halligan is a nurse navigator, which means it’s her job to meet patients when they arrive at the Cancer Center and to try to ascertain how they can help the patient on their journey toward recovery. Each patient is different, of course, but each initially receives a kit with educational materials, local resources and product samples. The kits are paid for by Sara’s Project, a St. Charles Foundation charitable fund that promotes women’s health through education, outreach, research and more.

“There are some useful things in there,” Halligan said, “but mostly they’re a way to let these people know that they are not alone, that others have gone through this before them and that we’re going to be there right beside them along the way.”

As one of her first steps, Halligan suggested Campbell visit the Cancer Center’s Integrative Therapies department, which provides patients with massage, acupuncture and Reiki, a technique that uses touch to stimulate the body’s natural healing processes. Campbell had never experienced acupuncture or Reiki, but — willing to try anything that would make her feel better — she embraced them.

"I am ready and have done everything I think I possibly could have emotionally, spiritually, mentally, and physically to get here. I am ready to get any remaining cancer OUT OF ME! … I expect it to all go very well and have been working on the recovery in my mind and heart. My Reiki session last week was the gift I needed for the next phase of this journey."

 

- Cricket Campbell in her CaringBridge journal, Feb. 25, 2020

From mid-September of 2019 through the end of February 2020, Campbell endured a grueling 20-week course of chemotherapy treatment, which she calls “a very special kind of hell.” She buoyed herself with Reiki and massage, which are funded in part by Sara’s Project.

“Really, Integrative Therapies became my lifeline,” she said. “While chemo was killing me, Integrative Therapies was helping me hold on to myself and hold on to hope.”

Campbell didn’t stop there. When she started struggling to stay balanced, she attended physical therapy sessions. To sharpen her mental and emotional facilities, she took yoga and meditation classes. After her surgery, she strengthened her body through the Ascent wellness program and participated in mindful eating exercises. Along the way, she joined a survivors’ book club that read Dr. Kelly Turner’s “Radical Remission” together, and she nourished her mind by checking books out of the Cancer Center’s library. All are funded entirely or in part by money from Sara’s Project.

“All of it is as much a piece of the puzzle as the conventional treatments,” she said. “When I talk to people about this, I tell them, ‘Get yourself aligned with someone like St. Charles because of these programs.’”

Halligan agrees. She credits the caregivers who perform Integrative Therapies with providing “an additional layer of compassion, love and support” for patients, which leads to better outcomes and healthier survivors. Campbell is clear proof of that, she said.

“She came up on the other side of this very, very strong, and now she wants to serve as a support for other women who are going through what she’s gone through,” Halligan said. “It’s very fulfilling to see her build on the courage and strength that she acquired during this process. She definitely is not the same person she was prior to her treatment.”

"I don’t know what the future holds for me, but I do know that I am alive today due to hard work and phenomenal care and compassion of those on my team who surrounded me during my treatments and still to this day."

 

- Cricket Campbell in an email to St. Charles, March 31, 2021

Since her double mastectomy and radiation treatment in 2020, Campbell has poured herself into giving back and moving forward. She started a local Facebook group for women who’ve chosen not to have breast reconstruction surgery after a mastectomy. She received Reiki training and hopes to volunteer at the Integrative Therapies center in the future. And as a way to fulfill a longtime desire to participate in the Rubbish Renewed recycled-item fashion show held annually in Bend, she has turned a bunch of items from her visits to the Cancer Center — her chemo port, hospital bracelets, post-radiation cooling pads and so on — into a variety of wearable garments.

“I have a cape made from all the cards and encouragement and letters of support I received on my journey,” she said. “It hangs on my bedroom wall now to remind me of how loved I am.”

Next week, she will participate in the 2021 Heaven Can Wait 5K run/walk, her first as a survivor. The event is a major fundraiser for Sara’s Project, and with cancer now in her rearview mirror, Campbell said she can’t miss an opportunity to support a program that has provided her with so much support over the past two years.

“I feel like I can be a better champion for Sara’s Project, having experienced so many of the good things that it makes possible. I can really share that with people now,” she said. “Those services are absolutely invaluable because they help the whole person. Because we are whole people. We are not just cells that get radiated by a radiologist. We are whole people, which includes body, mind, spirit and soul, and Sara’s Project helps ensure those essential pieces get the attention they deserve.”

NOTE: St. Charles Foundation's 2021 Heaven Can Wait 5K run/walk will be held virtually June 6-13. To register (and support Sara’s Project), click here.

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St. Charles nurses honored with DAISY Award for outstanding, compassionate care

The following St. Charles Health System nurses have been honored with The DAISY Award for Extraordinary Nurses®, recognizing the outstanding, compassionate nursing care they provide patients and families every day:

  • Bend: Caitlin Reid, Critical Care
  • Madras: Yvonne Sullivan, ED
  • Prineville: Kaitlynn Thomasson, Medical Services
  • Redmond: Melodin Trammel, Main OR

Nominated by patients, families and colleagues, the award recipients were chosen by a committee at St. Charles.

The nurses—who represent all four St. Charles hospitals in Bend, Redmond, Madras and Prineville—were recognized with a ceremony on their respective units and presented with a certificate, a pin and a "healer's touch" sculpture by their hospital’s chief nursing officer. The DAISY honorees will also receive ongoing benefits, such as special rates for tuition and ANCC certification.

The DAISY Foundation is a not-for-profit organization that was established in memory of J. Patrick Barnes by members of his family. Patrick died at the age of 33 in late 1999 from complications of Idiopathic Thrombocytopenic Purpura (ITP), a little known but not uncommon auto-immune disease. (DAISY is an acronym for Diseases Attacking the Immune System.) The care Patrick and his family received from nurses while he was ill inspired this unique means of thanking nurses for making a profound difference in the lives of their patients and patient families.

"When Patrick was critically ill, our family experienced first-hand the remarkable skill and care nurses provide patients every day and night,” said Bonnie Barnes, FAAN, president and co-founder of The DAISY Foundation. “Yet these unsung heroes are seldom recognized for the super-human, extraordinary, compassionate work they do. The kind of work the nurses at St. Charles are called on to do every day epitomizes the purpose of The DAISY Award.”

This is one initiative of The DAISY Foundation to express gratitude to the nursing profession. Additionally, DAISY offers J. Patrick Barnes Grants for Nursing Research and Evidence-Based Practice Projects, The DAISY Faculty Award to honor inspiring faculty members in schools and colleges of nursing and The DAISY in Training Award for nursing students. More information is available at http://DAISYfoundation.org.

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, Madras, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,200 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

 

  ###

 

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Nearly 15 months into this pandemic, our health system is facing a crisis.

Our hospitals are full, thanks to a surge of COVID-19 patients and an influx of people who are sick because their care has been delayed for a variety of reasons over the past year. At the same time, history tells us to expect a significant spike in trauma patients during the upcoming holiday weekend.

We have canceled surgeries, transferred patients to other hospitals and expanded patient care into spaces normally used for other things. We've brought in emergency nurses and requested more help from the state. And still, we are concerned that if someone comes in on Saturday with a severe injury or suffering from a heart attack, we may not have space to admit them to the hospital. All our beds are full. We are treating patients on gurneys in the hallways. Today, we have 15 people in the Emergency Department who are waiting for a bed to open up.

There is a line out the door at your local hospital, and it's likely to get longer.

We really need your help:

• If you haven't yet received the COVID-19 vaccine, you should continue to wear a mask and practice physical distancing, no matter what federal or state regulatory agencies have said. They are reacting to what's happening elsewhere. Here in Central Oregon, the pandemic is not over. COVID-19 is spreading rapidly and it's making younger people very sick. If you are unvaccinated, it is important for your health and safety that you distance and wear a mask. (Also, please get vaccinated. It's safe and effective. Of the 500+ COVID-19 patients at St. Charles since March 1, about 98% of them have not been fully vaccinated.)

• If you are vaccinated against COVID-19, please discuss with your unvaccinated friends and family the continued importance of masking and physical distancing, and encourage them to get vaccinated as soon as possible. At this point, you - a trusted friend or family member - is probably our best bet at convincing people to get the vaccine.

Everyone: Be smart and be safe this weekend. Minimize risk. Avoid activities that could potentially cause injury. Skip the ATV ride or the ambitious hike and enjoy the holiday close to home. I assure you, now is not the time to get hurt and have to come visit us.

• If you have an emergency, of course, do not delay care. You should still come to St. Charles, and we will do everything we can to take care of you.

On Thursday, Debbie Robinson, our chief nursing officer in Bend, said we are currently the busiest we've ever been in her time with the organization. She has worked for St. Charles for 26 years.

Again, we need your help. We appreciate anything you can do to try to ease the pressure on the health system.

Sincerely,
Joe

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